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Taproom and Events Manager Resume Example

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TAPROOM AND EVENTS MANAGER
Professional Summary

My career has been primarily focused through the restaurant industry starting at 16 years of age. I have performed in many roles in the same industry, but have also been involved with pet grooming, auto body repair and state inspection reports, teaching yoga, working as a cellarman at a cidery and on the road promotion of spirits and beer. In this variety of experience, I've found that this particular cocktail has allowed me to see a fuller, brighter picture to allow for flexibility, confidence in learning new skills and trades and an appreciation for the people who have taught me.

Skills
  • Cross-functional teams leadership
  • Event sales
  • Vendor and contract negotiations
  • Promotional Advertising
  • Team Leadership
  • Event Management
  • Scheduling
  • Project Management
  • Project oversight
  • Meeting planning
  • 18 years of customer service in various fields
Work History
Taproom and Events Manager, 03/2017 to Current
Counter Weight Brewing Company – Hamden , CT
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Planned and organized activities, details and timelines for events.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Managed bar inventory, restocked supplies and placed orders for foods, wines, merchandise, etc.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
  • Closed out cash register and prepared cashier report.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
Bartender/Assistant Manager, 04/2011 to 03/2018
Mikro LLC – Hamden , CT
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Excelled in high volume days, handling up to 80 guests collectively.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Received over 100 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Requested official identification for alcoholic purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Trained bartenders and barbacks.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server/Bartender, 03/2009 to 03/2013
Caseus LLC – New Haven , CT
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
  • Trained new staff on procedures and Caseus team knowledge.
Education
High School Diploma: 06/2004
Lamoille Union High School - Hyde Park, VT
Certifications

ServSafe: Food Protection Manager: Obtained 10/7/2020

Tips Certified: Obtained 2019

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Resume Overview

Companies Worked For:

  • Counter Weight Brewing Company
  • Mikro LLC
  • Caseus LLC

School Attended

  • Lamoille Union High School

Job Titles Held:

  • Taproom and Events Manager
  • Bartender/Assistant Manager
  • Server/Bartender

Degrees

  • High School Diploma : 06/2004