Taproom and Events Manager Resume Example
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TAPROOM AND EVENTS MANAGER
Professional Summary
My career has been primarily focused through the restaurant industry starting at 16 years of age. I have performed in many roles in the same industry, but have also been involved with pet grooming, auto body repair and state inspection reports, teaching yoga, working as a cellarman at a cidery and on the road promotion of spirits and beer. In this variety of experience, I've found that this particular cocktail has allowed me to see a fuller, brighter picture to allow for flexibility, confidence in learning new skills and trades and an appreciation for the people who have taught me.
Skills
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Work History
Taproom and Events Manager, 03/2017 to Current
Company Name – City, State
Company Name – City, State
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Planned and organized activities, details and timelines for events.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Managed bar inventory, restocked supplies and placed orders for foods, wines, merchandise, etc.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Closed out cash register and prepared cashier report.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Bartender/Assistant Manager, 04/2011 to 03/2018
Company Name – City, State
Company Name – City, State
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Excelled in high volume days, handling up to 80 guests collectively.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Received over 100 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Requested official identification for alcoholic purchases and verified details, consistently meeting strict legal standards of underage sales.
- Trained bartenders and barbacks.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server/Bartender, 03/2009 to 03/2013
Company Name – City, State
Company Name – City, State
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification to enforce age regulations for alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
- Trained new staff on procedures and Caseus team knowledge.
Education
High School Diploma: 06/2004
Lamoille Union High School - City, State
Lamoille Union High School - City, State
Certifications
ServSafe: Food Protection Manager: Obtained 10/7/2020
Tips Certified: Obtained 2019
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Resume Overview
School Attended
- Lamoille Union High School
Job Titles Held:
- Taproom and Events Manager
- Bartender/Assistant Manager
- Server/Bartender
Degrees
- High School Diploma : 06/2004
