talent program advisor senior resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Experienced Human Resources professional with over 18 years of experience with a strong foundation in Talent Acquisition. Excellent reputation for resolving problems and improving customer satisfaction. Strong organizational and Project Management skills. Trusted Advisor on the Executive Recruiting team.

  • Project coordination
  • Generating schedules
  • Vendor management
  • Hiring and recruitment knowledge
  • Financial administration
  • Process improvements
  • Remote learning
  • Documentation skills
  • Proficient and/or familiar tools to include: Workday, Outlook, Microsoft Word, Excel, PowerPoint, American Express Global Business Travel (credit card monthly LoB's), Travel self-booking, BOX Filesharing, PeopleSoft, Smashfly, LinkedIn, Virtual Edge (HR database), Accounting Ledger.
Work History
Talent Program Advisor Senior, 06/2018 to 02/2022
Wells FargoWest Valley City, UT,
  • Coordinate complex “white glove” interview experience for Executive Management Group (EMG) candidates to include scheduling, travel and preparation of all interview materials
  • Develops trusted advisor relationships with USAA Executives and ensures the hiring journey is a smooth and successful process
  • Develop true partnerships with each Executive candidate and guide them through the recruiting process from initial contact through onboarding
  • Assist with full cycle recruiting; participate in kick off; candidate presentation; feedback calibration meetings with EMG Hiring Managers, HR Partners and Interview Team
  • Ensure internal and external job postings and questionnaires are inclusive, accurate and compliant
  • Prepare offer letters, sign on agreements, relocation and other offer related materials for External EMG Candidates. Onboarding of all EMG new hires to include background checks, Conflict of Interest and Workday documentation. Act as liaison between EMG Pre-Hires and USAA departments in preparation for EMG starts
  • Coordination of Board of Director interview process. Acted as liaison between Board of Director members, Events team and Board of Director candidates to ensure a seamless interview process for this highly specialized group of candidates and interviewers
  • Provide excellent customer service to ensure an exceptional “Candidate Experience” for USAA Internal and External EMG Candidates as well as partner
  • Executive Recruiting Process and SOP documentation. Collaborated on the creation of process maps and developed consistent practices to ensure the candidate experience is both compliant and beautiful
  • Supported special NMC (non-Management Contact) project w/Executive Recruiter in hiring and onboarding 26 new hires/promotions during high volume for 2021
  • Conducted monthly Audits for all EMG hires. Acted as point of contact for internal Audits and Control testing
  • Work with Third Party Search Firms to ensure Top Level candidate experience for all candidates presented by outside firms
  • Trained and mentored new contractors to the Executive Recruiting team on systems and processes
  • Administer weekly and/or monthly staff and requisition hour meetings for various presenters from EMG’s to community partners across the lines of business
  • Handled shipping logistics for large mailings to recipients.
Talent Programs Advisor I, 09/2013 to 06/2018
United Services Automobile Association, USAACity, STATE,
  • Collaborated with management to drive enterprise or CoSA-level talent planning, programs, projects and events. Leveraged various channels and ensured a target talent pipeline was delivered
  • Collaborated with HR Business Partners, business leaders, hiring managers to determine annual recruiting needs by channel. Assisted in the development of strategic partnerships with specific college, professional and veteran organizational programs that met USAA's hiring needs
  • Supported USAA career fairs and other recruiting/branding events around the country for supporting projects, events and/or initiatives established to meet hiring needs
  • Acquired and applied maturing knowledge of the business and its processes, programs, and policies
  • Resolved issues and identified issues for escalation
  • Provided continuous operations and systems training for new team member(s) onboarding by supporting all pre-employment screening requirements for compliance purposes
  • Weekly new hire onboarding processing of all HR documents (avg hires-70 employees) for external, internal promotions are completed accurately and timely prior to NEO (New Employee Orientation) training
Executive Recruiting Coordinator, 10/2010 to 09/2013
United Services Automobile Association, USAACity, STATE,
  • Coordinated pre-employment recruiting activities for Executive Management Group (EMG) hiring including: coordination of interviews, travel, real estate and relocation needs
  • Processed drug screens and background checks. Ensured all pre-employment forms were discussed, completed, and forwarded to the appropriate areas
  • Scheduled interviews with appropriate management. Processed new paperwork to include onboarding materials for EMG. Supported onboarding as host and tour guide when walking them to NEO
  • Campus tours were supported for hundreds of executives each year to include Flag Officer hires and military guests
  • Attended several career fairs to include niche roles and college recruiting fairs for internship programs
  • Trained many new coordinators and EA's on EMG scheduling, onboarding checklist for new hires, and provided process documents to make our efforts seem effortless to all candidates and future EMG hires
  • Reached out to qualified referral candidates to obtain applications
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
  • Operated and maintained applicant tracking and candidate management systems
  • Oversaw full cycle recruiting for 30 vacancies each quarter.
Bachelor of Arts: Human Resources Management, Expected in 08/2007 to University Of Incarnate Word - San Antonio, TX,
Associate of Arts: Human Resources, Expected in 05/2005 to San Antonio College - San Antonio, TX

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Resume Overview

School Attended

  • University Of Incarnate Word
  • San Antonio College

Job Titles Held:

  • Talent Program Advisor Senior
  • Talent Programs Advisor I
  • Executive Recruiting Coordinator


  • Bachelor of Arts
  • Associate of Arts

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