Organized independent worker with strong time management skills. I am detail oriented and able to learn new tasks quickly and effectively. Friendly and courteous. Attentive knowledge of hospitality etiquette and superior customer service. Enjoy interacting and working with prospective and fellow employees. Excellent communication skills and rapid and precise customer service skills with ability to manage difficult customers and/or situations. Ability to be flexible, dependable, versatile, and work well under pressure.
Skills
Fee collection
Persuasive sales techniques
Collective bargaining agreements
Portfolio review
Building partnerships
Managed client contracts
Talent scouting
Lead generation
Calendar management
Interpersonal awareness
Experience
Talent Agent, 01/2019 - 03/2020 Best Buy – Allen, TX,
Managed talent booking contracts.
Acquired client bookings on Facebook and Instagram.
Negotiated between talent and various agencies for contractual arrangements.
Negotiated contract terms to maintain favorable working conditions and compensation for clients.
Identified leads on new clients by collaborating with talent scouts and contacting about potential representation.
Discussed opportunities with industry connections and advocated for clients best suited for openings.
Managed book of clients with new projects, account records and client details.
Kept paper and digital records of bookings, reservations and client needs.
Handled all management tasks involved with client schedules.
Used strong negotiation skills to obtain top-notch bookings.
Built and maintained strong connections with venues.
Resolved issues between talent and directors to maintain strong, professional relationships.
Created campaigns to develop and market clients' brands.
Communicated client reservations to appropriate staff.
Office Manager/ Receptionist, 01/2017 - 03/2019 Noble House Hotels And Resorts – Del Mar, CA,
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Automated office operations to manage client correspondence, record tracking and data communications.
Quoted and prepared proposals for business services such as Tabaco and Alcohol city license .
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Greeted visitors promptly and directed to correct locations.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Produced professional and error-free letters, presentations and spreadsheets.
Lead Bartender, 03/2014 - 12/2016 Rosewood Hotels & Resorts – Menlo Park, CA,
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Worked with management to plan and implement special events to boost customer numbers and profits.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Maintained tight financial controls with highly accurate daily registers.
Estimated daily beverage consumption to maintain proper inventory levels.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Created list of signature items to increase overall revenue.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Lead Bartender, 02/2009 - 01/2014 Red Robin Gourmet Burgers – City, STATE,
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Worked with management to plan and implement special events to boost customer numbers and profits.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Maintained tight financial controls with highly accurate daily registers.
Estimated daily beverage consumption to maintain proper inventory levels.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Created list of signature items to increase overall revenue.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Planned and updated menus to capitalize on changing trends in customer preferences.
Education and Training
: Addiction Counseling, Expected in - Gulf Coast State College - Panama City, FL GPA:
High School Diploma: , Expected in 05/2001 - Wakulla High School - Crawfordville, FL GPA:
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