Highly personable, efficacious, customer service focused prpfessional, skilled with over 10 years of of valuable experience in Retail Management and Sales, which included progressive Human Resources related responsibilities. Possesses over 2 years of demonstrated professional level HR experience, which included high volume recruiting, relationship building and fostering partnerhips with leadership of all levels, the development of talent pipelines, and acquired knowledge of theories, principles, practices, and techniques in HR expertise. Influential personality with a hard work ethic, and acts with a strong sense of urgency.
Performed high volume full life-cycle recruiting (job requisitions, screening, interviewing, and on-boarding) for Retail & Services, Business Operations, Semper Fit, and Marine & Family Programs Divisions, hiring for over 40+ departments
Provided Human Resource support to applicants, hiring managers, and supervisors on recruitment, selection, and placement of professional exempt, and nonexempt positions,
Coordinated worldwide overseas recruitment and placement for executive leadership roles and served as the sole point of contact from candidate selection to relocation to Japan
Managed current candidate activity and all job requisitions in HRIS (PeopleSoft) and provided recruiting reports to managers and other stakeholders
Effectively communicated important employment information: employment offers, salary negotiations, overseas relocation assistance, overseas VISA requirement, SOFA implementation
Keyed in all types of personnel actions; new hire, transfer, promotion, etc. Typed a variety of material related to recruitment, such as letters, completion of forms, etc.
Conducted new hire on-boarding and orientation ( Talent Acquisition portion) to educate on policies and benefits
Developed rating and ranking criteria for large candidate pools, screened and referred candidates to hiring managers for further consideration
Coordinated and participated in quarterly hiring fairs to market open job vacancies; partnered with American Forces Network (AFN) to plan Radio interviews for promotion of employment opportunities
Facilitated Facebook Employment page, and increased followers and engagement by 60%
Store Manager, 07/2014 - 05/2015 Gpm Investments – Wise, VA,
Utilized "Pereless" Applicant Tracking System for recruiting, sourcing, and hiring
Managed a team of 8-10 Sales Associates and 3 Assistant Managers, along with all store operations to achieve targeted productivity and financial results
Generated repeat business by delivering exceptional customer service and positive engagement
Tracked performance metrics and submitted reports to senior management to aid in business decision-making and planning.
Responsible for implementing employee training/ development, handling employee relations, and completing employee evaluations
Planned and prepared store employee schedules within payroll budget
Store Manager, 05/2010 - 07/2014 Gpm Investments – Zionsville, IN,
Developed new store location from ground up by hiring and training efficient team of 6 Sales Associates and 3 Assistant Managers.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
Appointed by District Manager to assist/ train several stores in district with recruiting and marketing/ visual merchandising techniques
Responsible for implementing employee training/ development, handling employee relations, and completing employee evaluations.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Store Manager, 07/2007 - 01/2010 Gpm Investments – Battle Creek, MI,
Hired as a Sales Associate in 2004 and with hard work ethic promoted to Assistant Store Manager in 2005, and promoted to Store Manager in 2007.
Recruited, hired, trained and oversaw 6 Sales Associates and 3 Assistant Managers, promoting culture of efficiency and performance.
Implemented and monitored company training programs, along with strategics sales tactics.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Associate of Science: Human Resources Management/ Adminstration, Expected in 2021 - Ashworth College - Norcross, GA (Online Education), GPA:
* Currently In Progress
APHR (Associate Professional in Human Resources): APHR (HRCI) Certification, Expected in 2020 - Syracuse University - Syracuse, NY (Online Education), GPA:
Accomplishments
"Otorii Award" for performance and contributions. Only 20 out of 400+ employees were granted the Otorii award. Facilitated Facebook Employment page, and increased followers and engagement by 60% (Marine Corps Community Services)
Exceeded 25% YTD Company Conversion goal, and 70% YTD Customer Sign-up "Rewards Program" capture goal (averaging 80-90%)- Carter's
"Store Manager of the Month" award for increase over sales plan and all performance indicators- transforming into "Sky Store" category ($1M+ Annually), Exceeded all YTD $35.00 Company Average $ Sale goal, YTD Company 10% VIP Card goal, and YTD 25% Company Customer Conversion goal (Styles For Less)
"Assistant Store Manager of the Year" award for #1 overall performance & contribution, "Diamond Award" for excellence in Loss Prevention/ Shrink results, "Rock Star" award for exceeding company Accessory goal of 10% (Foot Locker Inc)
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