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Table Games Pit Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Talented at engaging and entertaining with excellent interpersonal and money management skills. Adept at collecting large cash payments of up to $1,000's. I have outstanding talents in performing accurate cash and chip transactions. Committed to staying on top of knowledge of all table games. Pro active in computer knowledge, taking charge and dissolving unwanted circumstances and professional with strength in running a casino gaming pit with 40 or more employees and understanding of policy and procedure. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Team Leadership
  • Learning Strategies
  • Operation Monitoring
  • Greeting Guests
  • Scheduling
  • Guest Relations
  • Staff Management
  • Guest Services
  • Training Employees
  • Customer Complaint Resolution
  • Training Programs
  • Resolving Complaints
  • Security Management
  • Observing Operations
  • Overseeing Security
  • Leading Employees
  • Overseeing Games
  • Speaking
  • Monitoring
  • Instructing
  • Management of Material Resources
  • Operation and Control
Experience
Sep2008 to Current
Table Games Pit Manager Desert Diamond Casino Glendale, AZ,
  • Dealt various casino games, juggling multiple hands over shifts and numerous patrons nightly.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Observed casino floor and blackjack table for suspicious activity.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Handled all delegated tasks, including training and company procedures.
1980 to Current
Pit Supervisor Mont Bleu Resorts City, STATE,
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Established and enforced banks and table limits for each game type.
  • Evaluated workers' performance to write performance reviews.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Strengthened control and monitoring systems to keep games in full compliance with internal and company regulations.
  • Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Responded to emergency situation to provide fire protection and first-aid assistance.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
1997 to Current
Table Games Trainer Mont Bleu Resorts City, STATE,
  • Observed tables closely to spot errors and irregularities.
  • Kept all games in compliance with casino and gaming standards.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Evaluated workers' performance to write performance reviews.
  • Established and enforced banks and table limits for each game type.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Strengthened control and monitoring systems to keep games in full compliance with company and gaming regulations.
Education and Training
Expected in 06/2000
Bachelor of Arts: Art History And Dance
University Of Nevada - Reno,
GPA:
Expected in 06/1999
Golden Key National Honor Society: Art History And Dance
University Of Nevada - Reno,
GPA:
Expected in 06/1999
Associate of Arts: Art And Science
Western Nevada College - Carson City, NV
GPA:
Expected in 02/1999
Certified Trainer Problem Gaming: Training Program
Mont Bleu - Stateline, NV,
GPA:
Expected in 06/1999
Coaching, Counseling And Progressive Discipline: Training
Training And Employee Development - Mont Bleu Resorts - Caesars Tahoe,
GPA:

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Resume Overview

School Attended
  • University Of Nevada
  • University Of Nevada
  • Western Nevada College
  • Mont Bleu
  • Training And Employee Development
Job Titles Held:
  • Table Games Pit Manager
  • Pit Supervisor
  • Table Games Trainer
Degrees
  • Bachelor of Arts
  • Golden Key National Honor Society
  • Associate of Arts
  • Certified Trainer Problem Gaming
  • Coaching, Counseling And Progressive Discipline

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