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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Gaming chip inventory systems
  • Craps, blackjack, roulette, baccarat dealing
  • Payout procedures
  • Shuffling
  • Chip inventory systems
  • Conflict mediation
  • Card shuffling
  • Basic math
  • Team management
  • Computer skills
  • Active listening
  • Clerical
  • Problem resolution
  • People skills
  • Organizational skills
  • Communication
  • Working collaborativClaire
Education and Training
Robert E Fitch Senior High School Groton, CT Expected in 06/1996 High School Diploma : - GPA :
Experience
Landry's - Table Games Dual Rate Pit Manager
Pittsburgh, PA, 07/2013 - Current
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Dealt various casino games, juggling multiple hands over shifts and [Number] patrons nightly.
  • Observed casino floor and blackjack table for suspicious activity.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timClaire delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Landry's - Table Games Floor Supervisor
Plano, TX, 07/2003 - Current
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Established and maintained banks and table limits for each game.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Supported confidentiality of all casino trade secrets and proprietary information, including business processes, customer lists and marketing plans.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Kept all games in compliance with casino and gaming standards.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Observed tables closClaire to spot errors and irregularities.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Evaluated workers' performance to write performance reviews.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
  • Established and enforced banks and table limits for each game type.
Grand Sierra Resort And Casino - Table Games Dual Rate Dealer
Reno, NV, 04/2001 - 07/2003
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructivClaire with each other.
Mohegan Sun Casino - Table Games Dealer
City, STATE, 08/1999 - 07/2003
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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Resume Overview

School Attended

  • Robert E Fitch Senior High School

Job Titles Held:

  • Table Games Dual Rate Pit Manager
  • Table Games Floor Supervisor
  • Table Games Dual Rate Dealer
  • Table Games Dealer

Degrees

  • High School Diploma

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