Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Gaming chip inventory systems
Craps, blackjack, roulette, baccarat dealing
Payout procedures
Shuffling
Chip inventory systems
Conflict mediation
Card shuffling
Basic math
Team management
Computer skills
Active listening
Clerical
Problem resolution
People skills
Organizational skills
Communication
Working collaborativClaire
Education and Training
Robert E Fitch Senior High SchoolGroton, CTExpected in 06/1996 – –High School Diploma: - GPA:
Experience
Landry's - Table Games Dual Rate Pit Manager Pittsburgh, PA, 07/2013 - Current
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Maintained enjoyable environment by entertaining and engaging players at tables.
Performed functional game duties quickly by efficiently handling money and chips.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Dealt various casino games, juggling multiple hands over shifts and [Number] patrons nightly.
Observed casino floor and blackjack table for suspicious activity.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timClaire delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Landry's - Table Games Floor Supervisor Plano, TX, 07/2003 - Current
Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
Established and maintained banks and table limits for each game.
Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
Supported confidentiality of all casino trade secrets and proprietary information, including business processes, customer lists and marketing plans.
Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
Kept all games in compliance with casino and gaming standards.
Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
Observed tables closClaire to spot errors and irregularities.
Coached employees on procedures, compliance requirements and performance strategies.
Moderated floor disputes to protect business assets and resolve customer service issues.
Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Evaluated workers' performance to write performance reviews.
Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
Established and enforced banks and table limits for each game type.
Grand Sierra Resort And Casino - Table Games Dual Rate Dealer Reno, NV, 04/2001 - 07/2003
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Maintained enjoyable environment by entertaining and engaging players at tables.
Performed functional game duties quickly by efficiently handling money and chips.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructivClaire with each other.
Mohegan Sun Casino - Table Games Dealer City, STATE, 08/1999 - 07/2003
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Maintained enjoyable environment by entertaining and engaging players at tables.
Performed functional game duties quickly by efficiently handling money and chips.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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