Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated and Accomplished Accounting and banking professional, possess 20 years of experience in building effective and productive working relationships with internal and external personnel. Superior Analytical and Problem solving skills, detail oriented, quick learner and results driven. Expanded knowledge of FIS ACH Processing and ACHPS Products, Operations Command Center monitoring and On-site support.

  • 10 Key by Touch
  • Rapid Data Entry Skills
  • Ledger and Balance Sheet Competency
  • Excellent Customer Service
  • Compliance, Banking Laws and Regulations, Disaster Recovery, A/P , ACH
  • Team Player / Customer Oriented / High Level of Accuracy
  • MS Office, Word Perfect, Excel, PowerPoint , SQL, GUI, Citrix, Outlook
Work History
11/2015 to 10/2020
Systems Operations Analyst II Ohl Rincon, GA,
  • Provide level 1 and level 2 support for client-facing systems and applications including mainframes, Tandems, switches, networks, processor links, ATM's, servers- windows, UNIX, Linux and internet applications, Rightfax, ACHPS Customer Support, research/resolution of FTP Service.
  • Monitor files that come and go through the IBM mainframe, in Windows environment, processed and sent back out to clients and to the FED. This ACH money movement application with high dollars passing through on a daily basis ensuring daily FED deadlines being met in order to make Service Level commitments.
  • Support/Monitor ACH processing 24X7 using ACHPS Application GUI, which includes various methods of FTP and scheduling tools. Works closely with FIS Clients as well as internal FIS Application Support, Service Delivery, Systems and Programming resources to research, triage and resolve Client processing by Reprocessing of Files, translating file format is in NACHA format for accurate processing.
  • Media Management for off site storage of media, equipment maintenance, rotating media (scratch tapes), and updating documentation. Site support consists of basic support of equipment onsite.
  • Proper execution for handling queuing/alerts/availability with Accurate time tracking for Abend resolution, reporting and escalation using Service Now and CMS Tickets.
03/2011 to 01/2015
Senior Product Support Analyst II FIS Global City, STATE,
  • Back Office support for multiple Financial Institutions, monitoring Fraud Risk/ Security Levels and Audits were being met.
  • Monitoring Inbound and Outbound ACH Files going to Federal Reserve Including operational mgmt functions associated with application/software/hardware within the processing environment.
  • Executed ACH Wire transfers, Stop Payments and Account transfers, Debit blocks, ACH reversals, Handling various account transactions.
  • Extended knowledge of ACH processing, ACHPS Product as well as current NACHA Guidelines Complied with Regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act.
  • Performed complex general accounting functions including preparation of journal entries, account analysis and balance sheet reconciliation.
  • Balancing multiple FI Banks daily.
  • Inbound and Outbound Customer and helpdesk Support for GUI / Citrix Applications at Disaster Recovery Site Data Center.
  • EOD Reports, NOC, Billing, Filing, Email correspondence, Data Entry, Month end retention, Accounts payable and receivable.
05/2004 to 03/2011
Lockbox Supervisor /Remittance Processing Clerk The Arizona Republic City, STATE,
  • Manage the workflow of Lockbox Operations and oversaw daily office operations for staff of 6 employees.
  • Encoded all checks payments on DP500 Unisys, scanning check images, creating ACH processing files to be sent to FED by extracting and FTP's by EOD deadline all deposits and transmissions for all Financial deposits have posted. Easy-pay setups,Daily Recon and Auditing monthly budget.
  • Encoding machine for manual check posting to customer accounts.
  • Created EOD Reports, Cash/Check Balancing and creating deposits for Loomis pickup, ensuring all general ledger/ acct payable processed and completed by daily deadline.
  • Entering daily stats and timecards to payroll spreadsheets to ensure month end bonus's were applied for outstanding productivity.
  • Part of 14 month Transition Team, planned and Implemented moving all production payments and job responsibilities to outsourcing company.
  • Assist in Payroll functions for Finance for Gannett Corp.
11/1999 to 05/2004
Client Support Department Lead/Lockbox Specialist Efunds Corporation City, STATE,
  • Part of 6 month EFUNDS transition team closing site in Tustin California and brining all job functions to the Phoenix Site for future lockbox processing site. Using new DP500 Infoscore imaging system to generate daily reports and exporting files.
  • Responsible for department of six employees. Prepare and process returned checks for electronic collection. Perform complete and accurate input of data. Comply with strict deadlines while maintaining an emphasis on quality and confidentiality.
  • Ensure timely processing of work by sorting , inputting, and reconciling detailed customer information. Make Debit and Credit corrections for Federal Reserve Bank. Both A/P and A/R experience.
  • Importing and Exporting excel files and creating ACH file to be imported and post to customer accounts in RED posting application.
  • Generate monthly volume reports for customer and manually mailing out reports for customer billing.
Expected in
High School Diploma:
South Mountain High School - Phoenix, AZ
Expected in
: Accounting
Phoenix College - Phoenix, AZ,

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Resume Overview

School Attended

  • South Mountain High School
  • Phoenix College

Job Titles Held:

  • Systems Operations Analyst II
  • Senior Product Support Analyst II
  • Lockbox Supervisor /Remittance Processing Clerk
  • Client Support Department Lead/Lockbox Specialist


  • High School Diploma

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