Seeking an administrative position. Strong career in providing administrative and technical support in fast-paced, detail oriented working environments. Core competences include: Administration Information management Executive support Database operations Report generation Office operations Scheduling/calendars Reception/visitor management Excellent communicator with people on all socio-economic and educational levels. Intuitive and innovative. Create and implement viable solutions that improve productivity, security, and functionality. [Job Title] who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Highly organized and detail-oriented [Job Title] with more than [Number] years experience supplying thorough, organized administrative support to [Number] senior executives.
Professional phone etiquette
Excellent communication skills
Filing and data archiving
Works well under pressure
Social media knowledge
Multi-line phone proficiency
Systems Analyst, Officer, 03/2007 to 04/2012 Bank of America – Newark, DE
Answer incoming customer calls and routing to appropriate Sales Representative.
Assisted existing and potential customers with service requests and product information.
Maintained the Customer Relation Management (CRM) database to sustain the company's interactions with current and future customers.
Assembled quotes for customers based on input from Sales Representatives.
Maintained the office inventory of supplies.
Temporary Relief Carrier, 04/2012 to 11/2012 UNITED STATE POSTAL SERVICE – SMYRNA, DE
Cased, delivered and collected mail along a prescribed rural route using a USPS vehicle.
Provided customers on the route with a variety of services.
Collected money, receipts and signatures for all accountable mail.
Prepared the customers mail for forwarding and maintained records for change of address information.
Provided mail security, at all times.
Executive Administrative Assistant, 09/1998 to 11/2000 Bank of America – Newark, DE
Generated financial reports, invoices, memos, and departmental letters.
Handled information requests.
Arranged/confirmed manager travel itineraries.
Assisted with clerical support staff supervision and education.
Researched/assembled statistical reports, and created/maintained spreadsheets.
Batch Systems Analyst/Production Specialist/Computer Operator, 07/1996 to 04/2012 BANK OF AMERICA – NEWARK, DE
Administrative, executive support, and computer technology career progression.
Performed computer and production operations across library, command center, and telecom business units.
Managed/maintained job schedules and created/maintained calendars.
Supported system installations, upgrades, user education, problem solving, and disaster recovery.
Handled information archiving and retrieval.
Interfaced between off-site vendors and in-house personnel.
Administrative Secretary, 07/1996 to 09/1998 Bank of America – Newark, DE
Arranged conference calls, scheduled meetings, and received visitors.
Created, updated, and maintained all departmental correspondence.
Sorted/distributed incoming correspondence, emails, and faxes.
Legal Administrative Secretary, 10/1991 to 07/1996 DUPONT MERCK PHARMACEUTICAL COMPANY – Wilmington, DE
Patents Department - Intellectual Properties.
Assisted 4 patent attorneys with routine patent filings and administrative support at the Experimental Station and Barley Mill Plaza sites.
Prepared new patent applications, continuation and amendments, and information disclosure statements required by the national Patents Office.
Coordinated the automated system reminders for upcoming appeals.
Created the lectriever retrieval procedures ensuring protection, monitoring, and locking of patent information until the Patents Office filing.
Associate of Arts: Homeland Security and Emergency Management, Current DELAWARE TECHNICAL & COMMUNITY COLLEGE - Dover, DE
Homeland Security & Emergency Management
Member of Criminal Justice Organization Club at Delaware Technical & Community College
Secretarial Certificate: GOLDEY-BEACOM COLLEGE -
Diploma: GLASGOW HIGH SCHOOL - GIRL SCOUTS OF THE CHESAPEAKE BAY: Troop Leader/Assistant/Camp Volunteer, Current
2 2013 NATIONAL NOTARY ASSOCIATION -
Member of the Office Education Association Club, Treasurer