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Systems Analyst, Officer Resume Example

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SYSTEMS ANALYST, OFFICER
Professional Summary
Seeking an administrative position. Strong career in providing administrative and technical support in fast-paced, detail oriented working environments. Core competences include: Administration Information management Executive support Database operations Report generation Office operations Scheduling/calendars Reception/visitor management Excellent communicator with people on all socio-economic and educational levels. Intuitive and innovative. Create and implement viable solutions that improve productivity, security, and functionality. [Job Title] who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Highly organized and detail-oriented [Job Title] with more than [Number] years experience supplying thorough, organized administrative support to [Number] senior executives.
Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Flexible
  • Filing and data archiving
  • Invoice processing
  • Database management
  • Customer service-oriented
  • Works well under pressure
  • Social media knowledge
  • Team building
  • Multi-line phone proficiency
Work History
Systems Analyst, Officer, 03/2007 to 04/2012
 Bank of America – Newark, DE
  • Answer incoming customer calls and routing to appropriate Sales Representative.
  • Assisted existing and potential customers with service requests and product information.
  • Maintained the Customer Relation Management (CRM) database to sustain the company's interactions with current and future customers.
  • Assembled quotes for customers based on input from Sales Representatives.
  • Maintained the office inventory of supplies.
Temporary Relief Carrier, 04/2012 to 11/2012
 UNITED STATE POSTAL SERVICE – SMYRNA, DE
  • Cased, delivered and collected mail along a prescribed rural route using a USPS vehicle.
  • Provided customers on the route with a variety of services.
  • Collected money, receipts and signatures for all accountable mail.
  • Prepared the customers mail for forwarding and maintained records for change of address information.
  • Provided mail security, at all times.
Executive Administrative Assistant, 09/1998 to 11/2000
 Bank of America – Newark, DE
  • Generated financial reports, invoices, memos, and departmental letters.
  • Handled information requests.
  • Arranged/confirmed manager travel itineraries.
  • Assisted with clerical support staff supervision and education.
  • Researched/assembled statistical reports, and created/maintained spreadsheets.
Batch Systems Analyst/Production Specialist/Computer Operator, 07/1996 to 04/2012
 BANK OF AMERICA – NEWARK, DE
  • Administrative, executive support, and computer technology career progression.
  • Performed computer and production operations across library, command center, and telecom business units.
  • Managed/maintained job schedules and created/maintained calendars.
  • Supported system installations, upgrades, user education, problem solving, and disaster recovery.
  • Created/updated documentation.
  • Handled information archiving and retrieval.
  • Interfaced between off-site vendors and in-house personnel.
Administrative Secretary, 07/1996 to 09/1998
 Bank of America – Newark, DE
  • Arranged conference calls, scheduled meetings, and received visitors.
  • Created, updated, and maintained all departmental correspondence.
  • Sorted/distributed incoming correspondence, emails, and faxes.

 
Legal Administrative Secretary, 10/1991 to 07/1996
 DUPONT MERCK PHARMACEUTICAL COMPANY – Wilmington, DE
  • Patents Department - Intellectual Properties.
  • Assisted 4 patent attorneys with routine patent filings and administrative support at the Experimental Station and Barley Mill Plaza sites.
  • Prepared new patent applications, continuation and amendments, and information disclosure statements required by the national Patents Office.
  • Coordinated the automated system reminders for upcoming appeals.
  • Created the lectriever retrieval procedures ensuring protection, monitoring, and locking of patent information until the Patents Office filing.
Education
Associate of Arts: Homeland Security and Emergency Management, Current
 DELAWARE TECHNICAL & COMMUNITY COLLEGE - Dover, DE
    Homeland Security & Emergency Management
  • 3.75 GPA
  • Member of Criminal Justice Organization Club at Delaware Technical & Community College
Secretarial Certificate: GOLDEY-BEACOM COLLEGE -
Diploma: GLASGOW HIGH SCHOOL -
GIRL SCOUTS OF THE CHESAPEAKE BAY: Troop Leader/Assistant/Camp Volunteer, Current
2 2013
 NATIONAL NOTARY ASSOCIATION -
  • Member of the Office Education Association Club, Treasurer
Certifications
Skills
Administrative, administrative support, clerical, CRM, database, disaster recovery, documentation, faxes, filing, financial, inventory, legal, letters, meetings, mail, money, Office, Mill, personnel, problem solving, routing, Sales, Secretarial, spreadsheets, staff supervision, telecom, upgrades
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Resume Overview

Companies Worked For:

  • Bank of America
  • UNITED STATE POSTAL SERVICE
  • BANK OF AMERICA
  • DUPONT MERCK PHARMACEUTICAL COMPANY

School Attended

  • DELAWARE TECHNICAL & COMMUNITY COLLEGE
  • GOLDEY-BEACOM COLLEGE
  • GLASGOW HIGH SCHOOL
  • NATIONAL NOTARY ASSOCIATION

Job Titles Held:

  • Systems Analyst, Officer
  • Temporary Relief Carrier
  • Executive Administrative Assistant
  • Batch Systems Analyst/Production Specialist/Computer Operator
  • Administrative Secretary
  • Legal Administrative Secretary

Degrees

  • Associate of Arts : Homeland Security and Emergency Management , Current
    Secretarial Certificate :
    Diploma :
    2 2013

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