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systems analyst i resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Profile

Seeking an IT Business Analyst role that will enable me to utilize both my people skills, and technical knowledge to contribute significantly to a department success. I would like to also work in a team environment to help complete life-cycle of a new/modified IT system, from analyzing existing arrangements to implementing systems and providing training. I prefer a position which will allow me to utilize my analytical eye for details coupled with a sincere desire to learn new technology as well as partnering with the team to become the best we can be in our profession.

Technical Skills
  • Certificates: CA Unicenter NSM Implementation; SAPTEC Fundamentals of SAP; UNIX Fundamentals; CA Spectrum & EHealth Administration
  • Systems: Windows 2000, 2003, 2008
  • Microsoft SQL Server
  • Desktop Software: MS Office (Word, Excel, Outlook, PowerPoint, Visio) Lotus Notes; CA NSM Remote Client; Windows XP; Windows 2007
  • Server Software: CA NSM Workload, CA JMO Adapter SAPr3; CA Spectrum; CA EHealth; CA Services Desk
  • Automation, Payroll
  • Backup, Performance management
  • CA-7, Personnel
  • CA, Processes
  • Computer hardware, Processors
  • Conversion, Reporting
  • CRM, Roscoe
  • Client, SAPr3
  • Clients, SAP
  • Databases, Scheduling
  • Database, Seminars
  • Debugging, Service level agreements
  • Delivery, SLA
  • Disaster Recovery, Microsoft SQL Server
  • Documentation, UNIX
  • EDGE, Upgrades
  • Engineer, Upgrading
  • Fast, View
  • Functional, Visio
  • IBM, VSE
  • MVS, Workflow
  • IP
  • Logic
  • Lotus Notes
  • Mainframe
  • Excel
  • MS Office
  • Outlook
  • PowerPoint
  • Windows
  • Windows 2000
  • Windows XP
  • Word
  • Migration
  • Enterprise
Education
LEMOYNE-OWEN COLLEGE MEMPHIS, TN Expected in 1986 B. S. : Mathematics, Computer Science - GPA :
Experience
Anthem, Inc. - Systems Analyst I
Bull Shoals, AR, 12/2010 - Current
  • Help with testing, configuration and implementation of new products to be introduced within International Paper user communities.
  • Provide senior level support within Enterprise System Management Group, specifically relating to infrastructure and maintenance of the UC4 Production and the Test environments.
  • In addition to day-to-day support, also responsible for interaction with various applications groups; including Webmethods, SAP and UNIX environments, working with SAP instances and clients.
  • Defines application problem by conferring with clients; evaluating procedures and processes.
  • Develops solution by preparing and evaluating alternative workflow solutions.
  • Validates results by testing programs.
  • Ensures operation by training client personnel; providing support.
  • The creation of logic flowcharts, documents, and reports for the IP user community; as well as interfacing with and supporting the applications' programmers and participating in implementations, upgrades, and migrations.
  • Provide 24 by 7 System Support of the Automic System, Management of UC4 security on user groups and users.
  • Apply upgrades and patches, Engineer non-standard solutions for job scheduling.
  • Provide support for migration from other scheduling systems,.
  • Installation and configuration of user clients and web interface.
  • Monitoring, installation, maintenance, and deployment of agent technology that provides health and performance status of computer platform systems on UNIX and Windows based processors.
Lear Corporation - IT Specialist I
Pine Grove, CA, 12/2001 - 12/2010
  • Providing second level support for production and test processing on mid-range platforms and the automation of batch processes that execute in the current scheduling package.
  • Responsible for interaction with various application support groups, creating batch environment scheduling scenarios to meet very specific of customer request, of testing, debugging, and any modification to the scheduling application after upgrades and patches.
  • Attend weekly meeting and respond to activities that affect the batch processing.
  • Monitored batch processing for the entire multi-platform environment, including the original IP MVS Mainframe, CA-Scheduler, Champion MVS/VSE Mainframe, SAP and Unix to make sure SLA's were met.
  • Responsible for operations on the report distribution products Dispatch, Deliver, Dazel and for updating changes to respective databases for proper report distribution.
  • Worked with customers and security to resend requested reports.
  • Made requested changes to CHG/AHD changes to each of the scheduling systems.
  • Corrected outages/bottlenecks in batch process, which included failed/aborted resolution and/or escalations.
  • Observed system functioning and entered commands to test different areas of operations.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Created user documentation and manuals for use in training classes and onboarding sessions.
Allete - Programmer Analyst I
Little Falls, MN, 12/1994 - 12/2001
  • Monitored batch processing for the entire multi-platform environment, including the original IP MVS Mainframe, CA-Scheduler, Champion MVS/VSE Mainframe, SAP and Unix to make sure SLA's were met.
  • Responsible for operations on the report distribution products Dispatch, Deliver, Dazel and for updating changes to respective databases for proper report distribution.
  • Worked with customers and security to resend requested reports.
  • Made requested changes to CHG/AHD changes to each of the scheduling systems.
  • Corrected outages/bottlenecks in batch process, which included failed/aborted resolution and/or escalations.
Harris County - Computer Operator
Humble, TX, 12/1986 - 12/1994
  • Oversee maintenance and operation of computer hardware systems.
  • Printout of payroll checks.
  • Performs daily, weekly and emergency backup procedures and ensures their accuracy.
  • Performs file application and system recovery when needed.
  • Responsible for maintaining and upgrading the backup and recovery application and associated database.
  • Develops and maintain all backup and recovery tools.
  • Control console of mainframe digital computer or set of minicomputers.
  • Set controls on computers and peripheral devices.
  • Run computer tasks and maintain logbooks or records for job runs.
  • List malfunctions that occur during shift.
  • SPECIAL SKILLS: Key member of the Enterprise System Management for Automic UC4.
  • Experience in the delivery of SAP CRM projects.
  • Experience of supporting various Test phases within projects.
  • Ability to multi-task effectively in a fast paced environment.
  • Functional and technical skills lie in report distribution tools, such as CA-7, Dispatch, IBM Roscoe, View, Deliver and Dazel, but are not limited to this area.
  • Also have a strong working knowledge of SAP ECC, Business Warehouse, SAP NetWeaver, job scheduling, on-line availability and service level agreements.
  • Strive to simplify procedures and processes so that others can understand easily.
  • In an effort to ensure that the best possible problem solutions have been done, utilize turnover as a communication tool.
  • To keep abreast of current technology, attend as many classes/seminars as possible (i.e., Unicenter, SAP, Dazel, IBM products, including OPCA, Deliver, View and Roscoe, etc.).
  • Support Performance management and reporting, Support CA-Spectrum and CA-eHealth ACHIEVEMENTS: Key contributor in the: BPRF and SSFS conversions in the SAP environment; The P01 to E01 conversion and the EDGE project; Champion Conversion to International Paper; Masonite Conversion to International, and Lead Systems Console Operator.
  • Migration of CA-Workload and Active Batch to the Automic UC4 Job scheduling system that processes over 50,000 jobs, events, and notifications to users in the IP community.
  • Disaster Recovery documentation that is used for testing for International Paper Business Continuity Plans.

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Resume Overview

School Attended

  • LEMOYNE-OWEN COLLEGE

Job Titles Held:

  • Systems Analyst I
  • IT Specialist I
  • Programmer Analyst I
  • Computer Operator

Degrees

  • B. S.

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