Results-driven Applications Support Analyst with over 20 years experience in the Information Technology field with a broad spectrum of computer operating system applications and hardware. Proficient in tracking application defects and providing swift resolutions. Skilled to work with cross-functional teams with the ability to effectively train personnel and a strong background of delivering outstanding customer service. Successful in applying a methodical approach to completing projects accurately and in a timely manner. Adept at updating system configurations, system troubleshooting and providing knowledge-based articles. Successful background maintaining efficient operating systems by leveraging infrastructure and operational knowledge to enhance processes.
Available upon request
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