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Systems Analyst Resume Example

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SYSTEMS ANALYST
Professional Summary

Experienced business and systems analyst with 30 years of IT experience with emphasis in building technologies to improve business performance. Demonstrated strengths include process analysis, problem solving, technical troubleshooting, project leadership and communication skills.

Experience with history of progressive leadership and project management, including gathering requirements, developing user cases and delivering key initiatives. Excellent ability to align teams and drive collaboration and cohesion to complete projects on time and within budget. Subject Matter Expert (SME) in Microsoft deployments, Cloud solutions an technological business integration with a strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability.

Skills
  • Technical analysis
  • Business analysis
  • Technical writing
  • Product development
  • Advanced critical thinking
  • Regulatory compliance
  • Operational improvement
  • Strategic planning
  • Project management
Work History
Systems Analyst, 12/2016 to Current
Company Name – City, State
  • Defined business goals to determine systems requirements
  • Gathered requirements and performed gap analysis through design workshops with users
  • Evaluated and adopted new technologies to address changing industry needs
  • Assessed, defined and document scope of projects
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution
  • Assessed business needs and problem areas to create focused solutions like the Departments modernized email and collaboration systems
Unified Messaging Section Chief, 07/2014 to 12/2016
Company Name – City, State
  • Led the Unified Messaging team in delivery of the Google Apps for Government (Bison Connect) project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables for the Department of Interior Bureaus
  • Managed, supported and led the BisonConnect Unified Messaging Team
  • Work closely with senior department and bureau Information technology leadership to manage, support and improve the Bison Connect email and collaboration environment.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Determined and recommended methods to address improvement opportunities.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Developed and executed plans to monitor standard process adherence.
  • Led the Unified Messaging team in delivery of the Google Apps for Government (Bison Connect) project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Improved quality processes for increased efficiency and effectiveness.
  • Developed standard operating procedures and document workflows for current and future process steps.
Information Technology Specialist, 02/2014 to 07/2014
Company Name – City, State
  • Worked closely with Google Cloud solution (BisonConnect) deployment and testing team members to design and develop robust email and collaboration solutions to meet client requirements for functionality, scalability and performance.
  • Worked with Nation wide development and support team to delver department level services.
  • Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
  • Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Performed contract and SLA oversight and facilitation of client needs to foster account growth.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Applied thorough understanding of company policies to ensure smooth delivery of [Type] services.
  • Identified project requirements by establishing personal rapport with potential and existing clients.
  • Supervised and monitored delivery of contractual services according to SLA agreements.
Information Technology Specialist, 04/2006 to 01/2014
Company Name – City, State
  • Developed, deployed and manged network, computing and application services for use with the Bureau of Reclamation Business.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Reviewed design and development technical documentation and procedures.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Evaluated and resolved Network, Microsoft, Unix, technical problems for end users efficiently to minimize downtime.
  • Served as Subject Matter Expert on Microsoft, HP Unix, Cisco Networking, and email service, functioning as escalation point and problem resolution manager for all issues related to the computing environment.
  • Monitored servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Achieved recognition in various incentive programs and contests recognizing high levels of production and customer satisfaction ratings.
  • Researched and analyzed information into briefing papers, reports and project papers.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
Bachelor of Science: Information Technology And Production ManagementBoise State University - City, State
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Resume Overview

School Attended

  • Boise State University

Job Titles Held:

  • Systems Analyst
  • Unified Messaging Section Chief
  • Information Technology Specialist

Degrees

  • Bachelor of Science : Information Technology And Production Management

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