Systems Analyst resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A Senior Developer with 11+ years of experience in development with an in depth knowledge of Retail domain. Possess good Leadership and technical abilities complemented by sound communication and user interaction abilities. Passionate to learn new Technologies and take up challenging roles needed for the project. Knowledgeable Systems Analyst with history of progressive leadership which includes gathering requirements, developing user cases and delivering key initiatives. Excellent ability to align teams and drive collaboration and cohesion to complete projects in timely and cost-effective manner. Enthusiastic Senior Developer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a team as well as in individual work environments with quick learning abilities.


Programming Languages:


Databases & Mainframe Tools:

DB2, IMS-DB, QMF for windows, Teradata, File aid, expeditor, Librarian, Change man, Control-M, SAR, Fault Analyzer, File Manager, JOBTRAC.

Other Utilities:

Mainframe utilities like File aid , Platinum, CA7(scheduler), MQs

Process Tools:

Lean Kit, JIRA , Confluence, Remedy 7,ServiceNow,Change requests

Agile process:

Scrum, Kanban

Learning In progress:


Work History
10/2011 to Current Systems Analyst Amita Health | Chilton, WI,
  • • Interacts with Business Clients for gathering the project requirements for new initiatives and enhancement requests.
    • Being an SME (Subject Matter Expert) works with the Business user's to alleviate any challenges faced by them in the application system.
    • Uses the overall Application expertise gained from the development projects to provide efficient solutions for complex business requirements.
    • Takes initiative to learn any new system by interacting with the Business and technical users . Documents the learning gained and shares across the team.
    • Attended project workshop for helping the new team to understand the System functionality.
    • Takes complete ownership of projects assigned .
    • Provides technical and functional guidance to team members.
    • Handled multiple projects (Small, Medium & Large) successfully.
    • Did code reviews to ensure standards are followed and all the test case are executed before implementation.
    • Have a thirst to learn new technology and takes responsibility to guide team when they encounter technical issues.
    • Started to get cross trained in Azure.
    • Handled Post-implementation (Warranty) support from onshore by validating the job run and verifying whether the changes are implemented correctly in production environment.
    • Responsible for keeping all stake holders updated on all the show stoppers and make sure the delivery timelines are met.
    • Provided regular project status updates to clients and management on weekly basis.
09/2010 to 10/2011 Program Analyst Koch Industries, Inc. | Philomath, OR,
  • As a new bee, gained the Application expertise in short span of time, played Key Developer role across different applications.
  • Interacted with the clients and assist them with their application related queries and clarifications.
  • Analyzed and documented the production issue and provided permanent fix.
  • Handled enhancement request raised by the customers with complete quality and install them in production on time.
  • Took ownership to do regular follow-ups with Business for clarifications related any enhancement request.
  • Analyzed program data to provide input for key decision making and strategic planning.
  • Performed Code optimization – Reduced job run time, MIPS reduction and simplification of jobs.
08/2008 to 09/2010 Software Engineer Barclays Bank | Los Angeles, CA,
  • Debugged and troubleshot tickets in both batch and online application for clients, solving technical issues quickly and accurately.
  • Trained in mainframe technologies and understood the Insurance domain.
  • Ensured the quality of the deliverable by planning one to one and peer reviews (wherever required) .
  • Maintained the project schedule, planning for various activities and ensured on time delivery.
  • Improved system performance by making proactive adjustments and resolving bugs.
  • Orchestrated efficient large-scale software deployments, including testing features and correcting code.
Expected in Bachelor of Engineering | Computer Science Anna University, Tamil Nadu, India, GPA:

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Resume Overview

School Attended

  • Anna University

Job Titles Held:

  • Systems Analyst
  • Program Analyst
  • Software Engineer


  • Bachelor of Engineering

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