- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- A hand on in depth programming skill in Java and J2EE Technologies includes Core-java, Servlet, JSP, AJAX, Spring, JSF etc.
- Experience in Performance Monitoring tools like AppDynamics, Gomez etc.
- Experience with ITIL processes.
- Possessing good understanding of DevOps.
- Experience with Onsite/offshore models, shift models for support, SLA based engagements, transition.
- Experience in Adobe Experience Manage(AEM).
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Visa – Mentor, , USA
Project Description:
WHG App Maintenance & Support the objective of this project is to ensure availability of booking and shopping engine, round the clock.Perform regular proactive monitoring and trouble shoot production error within agreed SLA time period so as to maintain sanity of the application 24/7.
Client Description:
Wyndham Hotel Group is the one of the world\'s largest hotel company, encompassing approximately 7,500 hotels and more than 600,000 rooms in 66 countries under fifteen hotel brands.
Roles and Responsibility:
- Onsite Production Support lead
- 24X7 On-Call Support for P1,P2 priority tickets
- 16X5 Production Support for P3-P5 incidents
- RCA of problem tickets
- Proactive Monitoring of client's mission critical systems
- Application improvement/optimization analysis
- Service improvement initiatives Administrative service request (e.g. AEM User access management)
- Asset activation in DAM
- AEM Authoring
- Release support
- Regularly Review of MTTR Data
- Participate in Change Advisory Board (CAB) meeting
- Identify and implement BIC items
- Preventive upkeep to minimize support ticket volume
- Implementation of shift left initiatives.
- Maintain knowledge repository and establish knowledge management
- Proactive management of client's IT assets and objects through Managed Service Model
- Collaboration and communication among different teams to maintain DevOps culture within organization
- Proactive monitoring of client's revenue impacting KPIs.
Cognizant Technology Solutions – East Syracuse, , India
Project Description
WHG App Enhancement Wyndham Hotel Group routinely enhances and remediates defects relating to its various hotel brand websites which Wyndham Hotel Group collectively refers to as "Brand.com".The Brand.com websites include Super 8, Days Inn, Ramada, Wingate Hotels, Hawthorn Suites, Microtel Inn and Suites, Baymont Inns, Wyndham, Travelodge, Knights Inn, WHG, Howard Johnson and Wyndham Rewards.
Roles and Responsibilities:
- Module lead at offshore Cognizant office
- Requirement Analysis
- Technical feasibility study of functional documents
- Design review
- Effort Estimation
- Development
- Coordinate QA support
- Software configuration management
- Handling internal and external audit
- Participated in CMMI Level 5 audit.
Massachusetts Institute Of Technology – Boston, , India
Customization of Opentaps 1.4 -an open source Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) system- to bring together all aspects of a company, from customers to inventory to accounting, from online stores to the shop floor to the warehouse, so that everyone in the company works together as part of one coordinated process.
Roles ans Responsibilities:
- Part of a GWT UI development team.
- Customized module development.
- QA Support
Zoduna Corporation – City, ,
An integrated product which will take care of various time management functions of a persons or organizations, capable of transferring files via standard protocol.
Roles ans Responsibilities:
Part of core development team.
Assurgent Technology Solutions Limited – City, , India
Bandhan Matrimonial is a complete matrimony web site involving registration, verification, searching, messaging and online chatting functionalities.
Roles ans Responsibilities:
- Requirement analysis , proof of concept and development.
- Lead design and development of JSP tag libraries.
West Bengal University of Technology, Kolkata, West Bengal
Master of Computer Applications (MCA)-DGPA: 8.71, April, 2008
University of Calcutta, Kolkata, West Bengal
Bachelor of Science Hons.(Mathematics) , July, 2005
- Date of Birth : 25th July, 1983
- Gender : Male
- VISA Status : H1B
Date : 7/24/2016
Place : Randolph, NJ Jessica Claire
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