systems analyst resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Abridgement
A dynamic professional with 8 years of rich experience in software application development, application support and maintenance. Currently associated with Cognizant Technology Solutions US Corporation. Strong problem solving and technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction as well as low operational cost. Experienced in Enterprise Architecture and Application support and maintenance with emphasis on:  
  • A hand on in depth programming skill in Java and J2EE Technologies includes Core-java, Servlet, JSP, AJAX, Spring, JSF etc.
  • Experience in Performance Monitoring tools like  AppDynamics, Gomez etc.
  • Experience with ITIL processes.
  • Possessing good understanding of DevOps.
  • Experience with Onsite/offshore models, shift models for support, SLA based engagements, transition.
  • Experience in Adobe Experience Manage(AEM).
Technical Proficiency
  • Java/J2EE
  • JQuery
  • JSF
  • Apache Sling
  • Adobe Experience Manager-Sites
  • AEM-Content Authoring
  • Interwoven TeamSite
  • AppDynamics
  • CDN - Akamai
  • Content management systems
  • Application performance monitoring
  • AWS
  • Customer Experience Management tool- TeaLeaf
  • ITSM tool - Assyst
  • Site monitoring tool -Site24x7,Dynatrace
  • Systems administration in Linux/Unix
Operational and Domain Skill
  • ITIL V3 Framework
  • Manged Service Operational Model
  • 5 years of intensive experience of Hospitality Domain and e-commerce
  • Application Support and Maintenance
Career Contour
Systems Analyst, 06/2014 to Current
VisaMentor, , USA


Project Description:

WHG App Maintenance & Support ­ the objective of this project is to ensure availability of booking and shopping engine, round the clock.Perform regular proactive monitoring and trouble shoot production error within agreed SLA time period so as to maintain sanity of the application 24/7.


Client Description:

Wyndham Hotel Group is the one of the world\'s largest hotel company, encompassing approximately 7,500 hotels and more than 600,000 rooms in 66 countries under fifteen hotel brands.


Roles and Responsibility:

  • Onsite Production Support lead
  • 24X7 On-Call Support for P1,P2 priority tickets
  • 16X5 Production Support for P3-P5 incidents
  • RCA of problem tickets
  • Proactive Monitoring of client's mission critical systems
  • Application improvement/optimization analysis
  • Service improvement initiatives Administrative service request (e.g. AEM User access management)
  • Asset activation in DAM
  • AEM Authoring
  • Release support
  • Regularly Review of MTTR Data
  • Participate in Change Advisory Board (CAB) meeting
  • Identify and implement BIC items
  • Preventive upkeep to minimize support ticket volume
  • Implementation of shift left initiatives.
  • Maintain knowledge repository and establish knowledge management
  • Proactive management of client's IT assets and objects through Managed Service Model
  • Collaboration and communication among different teams to maintain DevOps culture within organization
  • Proactive monitoring of client's revenue impacting KPIs.
Associate - Projects, 10/2010 to 06/2014
Cognizant Technology SolutionsEast Syracuse, , India


Project Description

WHG App Enhancement ­ Wyndham Hotel Group routinely enhances and remediates defects relating to its various hotel brand websites which Wyndham Hotel Group collectively refers to as "".The websites include Super 8, Days Inn, Ramada, Wingate Hotels, Hawthorn Suites, Microtel Inn and Suites, Baymont Inns, Wyndham, Travelodge, Knights Inn, WHG, Howard Johnson and Wyndham Rewards.


Roles and Responsibilities:

  • Module lead at offshore Cognizant office
  • Requirement Analysis
  • Technical feasibility study of functional documents
  • Design review
  • Effort Estimation
  • Development
  • Coordinate QA support
  • Software configuration management
  • Handling internal and external audit
  • Participated in CMMI Level 5 audit.
Java Developer - Business Solution, 01/2010 to 09/2010
Massachusetts Institute Of TechnologyBoston, , India


Project Description:

Customization of Opentaps 1.4 -an open source Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) system- to bring together all aspects of a company, from customers to inventory to accounting, from online stores to the shop floor to the warehouse, so that everyone in the company works together as part of one coordinated process.

Roles ans Responsibilities:

  • Part of a GWT UI development team.
  • Customized module development.
  • QA Support
Assistant Developer, 06/2009 to 2010
Zoduna CorporationCity, ,


Project Description:

An integrated product which will take care of various time management functions of a persons or organizations, capable of transferring files via standard protocol.

Roles ans Responsibilities:

Part of core development team.

Assistant Web Developer, 10/2007 to 05/2009
Assurgent Technology Solutions LimitedCity, , India


Project Description:

Bandhan Matrimonial is a complete matrimony web site involving registration, verification, searching, messaging and online chatting functionalities.

Roles ans Responsibilities:

  • Requirement analysis , proof of concept and development.
  • Lead design and development of JSP tag libraries.

West Bengal University of Technology, Kolkata, West Bengal

Master of Computer Applications (MCA)-DGPA: 8.71, April, 2008

University of Calcutta, Kolkata, West Bengal

Bachelor of Science Hons.(Mathematics) , July, 2005

"A Compiler With a Different Computational Framework of Floating point Arithmetic and Variable Length of Datatype " in the Proceedings of 2nd International Conference on Advances in Computer Vision and Information Technology(ACVIT 2009),2009 pp.1011-1021.
Personal Forte
  • Date of Birth : 25th July, 1983
  • Gender : Male
  • VISA Status : H1B

Date : 7/24/2016                

Place : Randolph, NJ                                                     Jessica Claire

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

    Job Titles Held:

    • Systems Analyst
    • Associate - Projects
    • Java Developer - Business Solution
    • Assistant Developer
    • Assistant Web Developer


      By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

      *As seen in:As seen in: