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Systems Analyst Resume Example

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SYSTEMS ANALYST
Professional Abridgement
A dynamic professional with 8 years of rich experience in software application development, application support and maintenance. Currently associated with Cognizant Technology Solutions US Corporation. Strong problem solving and technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction as well as low operational cost. Experienced in Enterprise Architecture and Application support and maintenance with emphasis on:  
 
  • A hand on in depth programming skill in Java and J2EE Technologies includes Core-java, Servlet, JSP, AJAX, Spring, JSF etc.
  • Experience in Performance Monitoring tools like  AppDynamics, Gomez etc.
  • Experience with ITIL processes.
  • Possessing good understanding of DevOps.
  • Experience with Onsite/offshore models, shift models for support, SLA based engagements, transition.
  • Experience in Adobe Experience Manage(AEM).
Technical Proficiency
  • Java/J2EE
  • JQuery
  • JSF
  • Apache Sling
  • Adobe Experience Manager-Sites
  • AEM-Content Authoring
  • Interwoven TeamSite
  • AppDynamics
  • CDN - Akamai
  • Content management systems
  • Application performance monitoring
  • AWS
  • Customer Experience Management tool- TeaLeaf
  • ITSM tool - Assyst
  • Site monitoring tool -Site24x7,Dynatrace
  • Systems administration in Linux/Unix
Operational and Domain Skill
  • ITIL V3 Framework
  • Manged Service Operational Model
  • 5 years of intensive experience of Hospitality Domain and e-commerce
  • Application Support and Maintenance
Career Contour
Systems Analyst Jul 2014 to Current
 Cognizant Technology Solutions US Corp － Parsippany, NJ, USA

 

Project Description:

WHG App Maintenance & Support ­ the objective of this project is to ensure availability of booking and shopping engine, round the clock.Perform regular proactive monitoring and trouble shoot production error within agreed SLA time period so as to maintain sanity of the application 24/7.

 

Client Description:

Wyndham Hotel Group is the one of the world\'s largest hotel company, encompassing approximately 7,500 hotels and more than 600,000 rooms in 66 countries under fifteen hotel brands.

 

Roles and Responsibility:

  • Onsite Production Support lead
  • 24X7 On-Call Support for P1,P2 priority tickets
  • 16X5 Production Support for P3-P5 incidents
  • RCA of problem tickets
  • Proactive Monitoring of client's mission critical systems
  • Application improvement/optimization analysis
  • Service improvement initiatives Administrative service request (e.g. AEM User access management)
  • Asset activation in DAM
  • AEM Authoring
  • Release support
  • Regularly Review of MTTR Data
  • Participate in Change Advisory Board (CAB) meeting
  • Identify and implement BIC items
  • Preventive upkeep to minimize support ticket volume
  • Implementation of shift left initiatives.
  • Maintain knowledge repository and establish knowledge management
  • Proactive management of client's IT assets and objects through Managed Service Model
  • Collaboration and communication among different teams to maintain DevOps culture within organization
  • Proactive monitoring of client's revenue impacting KPIs.
Associate - Projects Nov 2010 to Jul 2014
 Cognizant Technology Solutions India Pvt Ltd － Kolkata, West Bengal, India

 

Project Description​

WHG App Enhancement ­ Wyndham Hotel Group routinely enhances and remediates defects relating to its various hotel brand websites which Wyndham Hotel Group collectively refers to as "Brand.com".The Brand.com websites include Super 8, Days Inn, Ramada, Wingate Hotels, Hawthorn Suites, Microtel Inn and Suites, Baymont Inns, Wyndham, Travelodge, Knights Inn, WHG, Howard Johnson and Wyndham Rewards.

 

Roles and Responsibilities:

  • Module lead at offshore Cognizant office
  • Requirement Analysis
  • Technical feasibility study of functional documents
  • Design review
  • Effort Estimation
  • Development
  • Coordinate QA support
  • Software configuration management
  • Handling internal and external audit
  • Participated in CMMI Level 5 audit.
Java Developer - Business Solution Feb 2010 to Oct 2010
 IntelliAnt － Kolkata, West Bengal, India

 

Project Description:

Customization of Opentaps 1.4 -an open source Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) system- to bring together all aspects of a company, from customers to inventory to accounting, from online stores to the shop floor to the warehouse, so that everyone in the company works together as part of one coordinated process.

​

Roles ans Responsibilities:

  • Part of a GWT UI development team.
  • Customized module development.
  • QA Support
Assistant Developer Jul 2009 to Jan 2010
 Zoduna Corporation － Kolkata, West Bengal, India

 

Project Description:

An integrated product which will take care of various time management functions of a persons or organizations, capable of transferring files via standard protocol.

​

Roles ans Responsibilities:

Part of core development team.
Assistant Web Developer Nov 2007 to Jun 2009
 Assurgent Technology Solutions Limited － Durgapur, India

 

Project Description:

Bandhan Matrimonial is a complete matrimony web site involving registration, verification, searching, messaging and online chatting functionalities.

​

Roles ans Responsibilities:

  • Requirement analysis , proof of concept and development.
  • Lead design and development of JSP tag libraries.
Scholastics

West Bengal University of Technology, Kolkata, West Bengal

Master of Computer Applications (MCA)-DGPA: 8.71, April, 2008

University of Calcutta, Kolkata, West Bengal

Bachelor of Science Hons.(Mathematics) , July, 2005

Publications
"A Compiler With a Different Computational Framework of Floating point Arithmetic and Variable Length of Datatype " in the Proceedings of 2nd International Conference on Advances in Computer Vision and Information Technology(ACVIT 2009),2009 pp.1011-1021.
Personal Forte
  • Date of Birth : 25th July, 1983
  • Gender : Male
  • VISA Status : H1B
 
 
​

Date : 7/24/2016                

Place : Randolph, NJ                                                     Pradipta Ghosh

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Resume Overview

Companies Worked For:

  • Cognizant Technology Solutions US Corp
  • Cognizant Technology Solutions India Pvt Ltd
  • IntelliAnt
  • Zoduna Corporation
  • Assurgent Technology Solutions Limited

Job Titles Held:

  • Systems Analyst
  • Associate - Projects
  • Java Developer - Business Solution
  • Assistant Developer
  • Assistant Web Developer

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