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systems analyst resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Systems Analyst and hardworking professional with 7 years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Eager to contribute to team success through working with diverse customers and communicating technical concepts to non-technical audiences. Motivated to learn new IT systems and concepts.

Skills
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Conflict Resolution
  • Good Work Ethic
  • Reliable & Trustworthy
  • Team Building
  • Microsoft Office
  • Customer Service
  • Azure
  • Vendor Management
  • JIRA
  • ServiceNow
Experience
02/2019 to Current Systems Analyst Associated Bank | West Bend, WI,
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Maintained and created user account profiles and passwords, facilitating company-wide security.
  • Integrated and updated computer systems with latest technologies required for project development.
  • Researched and evaluated technology solutions and presented recommendations for improved system operations.
  • Tested newly installed programs and applications to validate operability.
  • Assisted with post-implementation troubleshooting of new applications and application upgrades.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
  • Integrated new technologies to meet area requirements.
  • Coordinated installation of updated computer programs and systems.
  • Defined application problems by consulting with clients to evaluate procedures and processes.
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
  • Prepared charts, diagrams and tables to depict present and proposed systems.
  • Developed solutions by preparing and evaluating alternative workflow options.
05/2016 to 02/2019 Associate Systems Analyst Hcsc | ME, State,
  • Obtains and maintains specialized skill sets to support one or more specific sub-systems and/or business units as directed by management
  • Assumes 24-hour on call responsibility in the event of system problems, where needed
  • Evaluates and develops new techniques to improve the performance of the team in those specialized areas
  • Provides quality assurance and system integrity by researching, analyzing, and testing of software, administrative procedures/functions, system releases and enhancements
  • Provides support and acts as a liaison between the user community and the systems and programming staff of the company and vendors
  • Analyses business needs for automation and specifies new systems and/or customization of existing systems for client use with the aim of optimizing operational efficiency., Provides guidance to users to develop automated solutions to business problems
  • Prepares user reference materials
  • Develops reports using various query and/or report writer tools as needed
  • Participates in requirement definition meetings
  • Researches and analyzes problems; writes and executes queries and create reports using a report writing tool; testing fixes for problems; documents resolution of all problems; assists users in defining request for technical IT needs; assists users in preparation of System Support Requests (Issue Tracker) and coordinates daily processing and issues for one or more interfaces
  • Works with users to review specifications; obtains sign offs; estimates testing time and completion date; coordinates testing and implementation of system changes; defines test plan including test scenarios and expected results; executes/ processes defined test plan; identifies system problems / issues; resolves and tests system changes for problems/issue; prepares documentation and holds walk-throughs for the users of the systems and performs ad hoc research projects
  • Participates in the integration of new technologies/solutions
  • Contributes to process improvement and standards activities
  • Provides superior customer service to both internal and external customers
  • Prepares clear and concise business documentation and communications.
09/2008 to 05/2016 Product Development and State Filing Specialist IAT Insurance Group | City, STATE,
  • Preparation of State specific rate, rule and form filing submissions
  • Review legislative matters and determine required company action necessary for compliance
  • Research and development of policy forms and or procedure changes required, making recommendations to management on implementation to achieve compliance
  • Research existing product lines and development of new products and programs as requested
  • Interacts with IT department to promote the accurate implementation of new or updated rates, rules, forms and products
  • Maintaining and updating business unit’s computerized rating systems
  • Interacts with state insurance departments to effectively and quickly respond to inquiries regarding filings
  • Identify and research regulatory compliance issues and facilitate system changes to ensure compliance for new projects or changes to existing projects
01/2001 to 09/2008 Underwriter, Technical Assistant IAT Insurance Group | City, STATE,
  • Review and analyze underwriting files, using judgment and experience as primary criteria, to accept new business or continue renewals within established authority level
  • Provide clarification and verification of coverage to the various Department consistent with experience
  • Prepares, submits and tests IT programming requests
  • Provide administrative support to underwriting manager including but not limited to monthly reports, marketing visits, and the development of marketing materials to promote IAT Insurance Group
  • Assist underwriting manager in the training and supervision of underwriting assistant,
  • Conduct market research by collecting and analyzing competitor information pertinent to company products and programs; provide proactive recommendations for corporate marketing operations/plans.
Education and Training
Expected in 12/1997 to to BA | Economic and Management Beloit College, Beloit, WI GPA:

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Resume Overview

School Attended

  • Beloit College

Job Titles Held:

  • Systems Analyst
  • Associate Systems Analyst
  • Product Development and State Filing Specialist
  • Underwriter, Technical Assistant

Degrees

  • BA

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