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Systems Analyst Resume Example

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SYSTEMS ANALYST
Career Overview
5 years of experience in Project Management Methodologies, Business Analysis and a substantial know-how of Project Scope, Gap Analysis and Unified Modeling Language, including a Master's Degree in Management Information Systems from University of Houston, Clear Lake. Implemented REST based web services for mutual funds in current role in the financial domain. Conducted Project Management for 4 industry leading clients successfully for over 2 years in the previous role (including FIS Global), achieved excellent customer feedback on a consistent basis for a product based company in the Payment Card Industry domain. Achieved more than 95% implementation and user acceptance of Agile software requirements (User Stories), significant decrease in Defects count and a gradual improvement of team velocity in a Healthcare based product for claims management over a period of one year in bi-weekly sprint cycles. Expert at identifying, developing interface and process specifications, documenting them in Project Scope Documents, Business Requirement Document, Functional Requirement Document, User Stories and Project Schedules. Expert at creating Use Cases, Sequence Diagrams, Website Wireframes, Activity Diagrams, and Cross-functional diagrams as per the process requirements. Extensive experience in driving Joint Application Development (JAD) sessions, Planning and Sizing Sessions (Agile) and Requirement Gathering Sessions with developers, QA, architects, Business SME's, stakeholders and executives at various levels of the organization. Highly skilled at writing test cases, test plans and reviewing test approaches to achieve exceptional quality of software. Extensive experience in conducting Impact Analysis, SWOT analysis and preparing Training manuals, Release Notes and Knowledge Transfer manuals. Strong communicator and a creative problem-solver skilled at organizing face-to-face discussions and requirement elicitation sessions, analyzing business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results. Expertise in a broad range of technologies, including business process tools such as MS Visio, MS Project, MS Excel, MS Access, MS PowerPoint, and MS Share point. Adept at SQL programming, reverse engineering Stored Procedures and writing queries to generate ad hoc reports.
Qualifications
  • MS Project, MS Office Suite, MS Access
  • Modeling Tools
  • MS Visio, Balsamiq
  • Testing Tools
  • HP Quality Center, SoapUI (For Web-services)
  • Methodologies
  • Agile Scrum, Extreme Programming, Pair Programming, Waterfall
  • Languages
  • SQL, PL/SQL, C#, Visual Basic
  • Web Technologies
  • HTML, XML, ASP.Net 3.5, 4.0
  • Databases
  • My SQL, SQL Server 2005-2008, Oracle 10g/11i, Microsoft Access
Accomplishments
  • Certifications:.
Work Experience
Systems Analyst11/2015 － CurrentFidelity InvestmentsRI
  • As part of the Solution Delivery organization, this role is responsible for delivering quality products to customers by understanding product strategy and customer needs, supporting business cases, developing business requirements, and supporting product development and deployment for the Funds Performance Technology team.
  • Responsibilities: Responsible for completion of a phase of a project that is intended to deliver various features using REST based web services for retrieving data in XML/JSON formats (SaaS).
  • Conducting the Resource Modeling, allocating URI's, Error handling, Data mapping to ensure that developers have all the information for creating REST based web services for publishing mutual funds from internal applications to end user facing website.
  • Analyze and reverse engineer existing code/stored procedures, extract necessary logic and incorporate it in the new services.
  • Testing of web services using the tool SoapUI in order to make sure the necessary data is being retrieved as expected.
  • Making updates to Service Processing Rules/Data Mapping as and when required.
  • Gather necessary information for the wrapping of REST services around stored procedures as and when applicable.
  • Establish, manage, and own end to end project plan small development projects including; Project Planning/Tracking; Status Reporting; Issue Management/Escalation/Resolution; Change Control; Quality Control; Risk Management; Financial Management; and Resource Management.
  • Participate in the creation or management of the following applicable Project Life Cycle deliverables: Project Charter (Project Planning & Initiation-PPI), Business Requirements Document (BRD/ARL), Service Model, Business Case, including Cost Benefit Analysis (if applicable), User Acceptance Testing (UAT) and Rollout Procedures (Transition/TRA).
  • Conducting review sessions of: Systems Prospectus (Systems Requirements Analysis-SRA), Systems Delivery Spec (SDS), User Procedure Documents (UPD), Training Documents Lead the analysis of current processes/procedures and the development of recommendations for process improvements; Seek opportunities to provide value added/integrated solutions to meet business needs.
  • Perform feasibility and cost/benefits analysis as it relates to business needs Identify and recommend product enhancements and best practices in applicable product category in collaboration with the Product Manager.
  • Create current and future state process flows, performs gap analysis, and documents recommended solutions Proactively assume the responsibility to continuously improve the product development/process & measurement process by understanding existing processes, tools and procedures to leverage new procedures and technologies.
  • Environment: SaaS, SoapUI, JAVA, Oracle SQL Developer, Altova XMLspy, Microsoft Office 2010, Visio.
Business Analyst02/2013 － 10/2015Aperia SolutionsDallas, Texas
  • Primary responsibilities of this job were to act as a liaison between clients, development and network teams.
  • Also to review, analyze, and evaluate business systems to write detailed description of user needs, program functions, and steps required to develop or modify web-based computer applications for the Payment Processing Industry.
  • Responsibilities: Managing client accounts, relationships and projects.
  • Working with these clients in the maintenance and enhancements of web based applications.
  • Maintaining a weekly project list and conducting weekly project meetings with clients Acting as a liaison between clients and internal teams.
  • Working with SME's and Stakeholders for gathering, creating and prioritizing the business requirements, functional requirements and artifacts for the project.
  • Creating end to end-testing strategies and test scenario documents, including Data Mapping.
  • Coordinating to a large extent all internal and external follow ups to close issues in support of the project requirements.
  • Writing and executing SQL queries in order to analyze data that is loaded into the back end system from various sources and files.
  • Developing functional and technical specifications which include Business Cases, Use Cases.
  • Performing Quality Assurance testing.
  • Coordinating User Acceptance testing with clients.
  • Providing demo of the application to end users.
  • Providing training material, release documents as and when necessary.
  • Co-leading client training sessions onsite or via web conferencing.
  • Monitoring file processing, researching and trouble-shooting file related issues.
  • Maintaining a file delivery schedule and coordinating with internal teams to monitor data.
  • Understanding contracts and present billing issues to management with proposed solutions.
  • Managing client relationships and expectations to achieve project objectives successfully for over 2 years.
  • Collaborating with system architects, database/network administrators and development leads to document all business rules, system process changes necessary to meet the project requirements.
  • Gathering requirements from Business SME's through interviews, questionnaires and JAD sessions.
  • Translating them into functional specifications.
  • Performing manual front-end testing to check all functionalities of the various modules.
  • Writing test approaches, test plans and test cases for QA to assure maximum test coverage and prediction of alternate flows before implementation starts.
  • Gathering feedback of the activities of team members on a daily basis.
  • Resolving their impediments by ensuring smooth flow of business related information from the various cross functional teams like Operations, Sales and Marketing.
  • Environment: SQL Server 2008, Balsamiq, Microsoft Office 2010, Visio, IE (Intranet Access), Ultra-Edit.
Product Analyst08/2011 － 01/2013Techgene SolutionsIrving, Texas
  • Responsibilities included working closely with internal and external resources to define system requirements for CRM applications that met changing market needs, being involved in the day-to-day activities of analyzing development requests, documenting the requirements, and communicating them at various levels of the organizations with the goal of creating and maintaining a viable solution.
  • Responsibilities: Worked hands-on with clients and key stake holders to scope the business requirements.
  • Assisted the product manager and delivery team in all scrum related activities including the creation of user stories, the writing of acceptance criteria, and all normal backlog grooming activities in Rally, a project management platform for Agile.
  • Vital contribution in ramping up and converting a newly formed offshore development team into becoming highly productive in creating successful software on time (achievement of over 95% acceptance), by driving planning sessions, accurately defining the businessneeds and identifying the inherent complications involved, in the early phases/iterations of the project.
  • Assisted Product Managers in creating strategic and effective customer oriented roadmap to achieve higher customer satisfaction, better quality software and improved market share of the product.
  • Interviewed various subject matter experts, asked the right questions to uncover all necessary information, including their needs, strategies and their goals.
  • Facilitated brain-storming sessions with developers, architects and testers to analyze, comprehend and resolve complex scenarios with the help of mock-ups and effective meeting management.
  • Worked with software engineers in analyzing bugs, logging them as defects in Rally and most importantly did the job of explaining and proving to cross-functional teams why a defect needs to be fixed by them, thereby saving my teams valuable resources which in turn helped the team in achieving major project milestones on time.
  • Clarified requests from internal and external technical teams that included business practices, current and future processes and data flows, including functional examples of business scenarios.
  • Worked closely with all key internal stakeholders within operations, implementations and development, acted as the product owner, when the product manager was not available.
  • Performed effective, interactive and responsive management and resolution of client requests/issues.
  • Documented business requirements and produced thorough, detailed and accurate specifications, created well-defined and accurate Acceptance Test Criteria for User Acceptance, monitored their execution.
  • Analyzed requirements to determine the compatibility of the business needs and existing product functionalities, identified gaps between the two and provided input to the user documentation of the new functionalities.
  • Generated rapport with clients as well as Customer Executives, Directors, Managers, and staff through meetings, conference calls and e-mail communication.
  • Environment: MS Visio, MS Visual Studio 2008, SQL Server 2008, SoapUI, MS Project, MS Word, MS Excel, MS PowerPoint.
Junior Developer Intern02/2011 － 07/2011Aorta TechnologiesIrving, Texas
  • Responsibilities included providing development, enhancement, troubleshooting and maintenance for software applications built in ASP.NET.
  • Responsibilities: Development and customization of SharePoint 2010 solutions: Web Part Development, Business Intelligence solutions, PerformancePoint, SQL Server Reporting Services, Event Receivers, Microsoft CRM, Workflow, InfoPath Forms services, SharePoint Designer, Metadata and Content Type configuration, user interface development Installation and configuration of SharePoint environments, Hyper-V, VMware, and SQL Server Working with Microsoft Office product suite Providing information by collecting, analyzing, and summarizing development and service issues.
  • Preparing and installing solutions by determining and designing system specifications, standards and programming.
  • Determining operational feasibility by evaluating analysis, problem definition, requirements, solution document, and proposed solutions.
  • Environment: MSSharepoint 2010, Visual Studio 2008, SQL Server Reporting Services,InfoPath, MS Project, MS Word, MS Excel, MS PowerPoint.
Education and Training
Dec 2010Masters of Science:University of Houston-Clear Lake - Management Information SystemsManagement Information Systems
June 2007Bachelor of Engineering:University of MumbaiIndiaSystems Analysis and Design, Testing Verification and Validation, Management Information Systems, Advanced database Applications(PL/SQL),Human organization and behavior, Business Statistics, Software Engineering, Object oriented analysis and design, Fundamentals of Database Design(SQL), Fundamentals of computer networking, Internet applications and development, Advanced Internet applications and development, Fundamentals of windows administration, Visual Basics.
Certifications
Cisco Certified Network Associate (Dec 2009) *Microsoft .NET Framework 2.0 Windows Based Client Development (Dec 2009)
Skills
Microsoft .NET, ASP.Net 3.5, ASP.NET, Agile, benefits, billing, Business Case, developing business, Business Intelligence, business systems, Cisco Certified Network Associate, computer networking, computer applications, Content, contracts, CRM, Client, clients, customer satisfaction, Databases, database, database Applications, Database Design, Dec, Delivery, designing, driving, Edit, e-mail, engineer, XML, features, Financial Management, Forms, functional, Funds, HP, HTML, IE, Internet applications, JAVA, JSON, logging, logic, Managing, market, Marketing, meetings, Access, Microsoft Access, MS Access, C#, MS Excel, Microsoft Office, MS Office Suite, MS PowerPoint, MS Project, SharePoint, Windows, MS Word, Management Information Systems, Modeling, My SQL, network, Object oriented analysis and design, Oracle, Developer, PL/SQL, Oracle SQL, Payment Processing, processes, product development, Product Manager, Programming, project management, Project Planning, Quality, QA, Quality Control, Quality Assurance, rapport, Reporting, Requirements Analysis, researching, Risk Management, Sales, Scrum, Software Engineering, SQL, SQL Server, Statistics, stories, strategy, strategic, Systems Analysis and Design, user documentation, training material, Translating, troubleshooting, trouble-shooting, Type, user interface, Validation, Visio, Visual Basics, Visual Basic, Visual Studio, MS Visual Studio, website, Workflow
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Resume Overview

Companies Worked For:

  • Fidelity Investments
  • Aperia Solutions
  • Techgene Solutions
  • Aorta Technologies

School Attended

  • University of Houston-Clear Lake
  • University of Mumbai

Job Titles Held:

  • Systems Analyst
  • Business Analyst
  • Product Analyst
  • Junior Developer Intern

Degrees

  • Dec 2010 Masters of Science : University of Houston-Clear Lake - Management Information Systems
    June 2007 Bachelor of Engineering : University of Mumbai

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