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Harland Clarke - Systems Administration Engineer Resume Example

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SYSTEMS ADMINISTRATION ENGINEER
Professional Summary
IT professional bringing [Number] years of industry experience, including [Number] years as a Network Administrator. In-depth understanding of business logic and flow.
Skills
  • Certificate in Computer Operations
  • LAN and WAN expertise
  • Firmware upgrades knowledge
  • Advanced knowledge of [Topic]
  • IPS signature updates
  • FTP servers knowledge
  • Performance testing
  • Security logs
  • Decisive
  • Superb interpersonal skills
  • Meticulous record-keeper
  • Remote access support
  • Systems analysis
  • Preventative maintenance expert
  • Mobile devices
  • Linux and Unix expert
  • Analytical thinker
  • Data backup and recovery systems
  • VPN configurations
  • Account security maintenance
  • Security metrics
  • User account creation
  • Antivirus and spam blocking
  • Print servers maintenance
Work History
Systems Administration Engineer, 02/2011 to Current
Harland Clarke – High Point, NC
  • Daily desktop support for Windows 7, Windows XP, and Windows 2000, daily server support for Windows Server 2003R2 and Server 2008R2, IBM blade server support, SUSE Linux server support, plant production environment support, Active Directory support, troubleshooting network connectivity, software installation and imaging via Altiris 6.9 & 7.1, VMWare admin, 24/7 on-call support, HP Service Manager ticketing system experience, printer support, network hardware support and installation, Avaya phone system support, VPN installation and support.
  • Monitored s company-wide trouble ticket queues.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Tested and evaluated [Software type] software to improve performance and usability.
  • Wrote ad hoc tools and patches to resolve recurring production problems.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Upgraded and expanded network systems and their components.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Built server systems and installed into racks.
  • Defined security requirements for computer systems, including mainframe, workstations and personal computers.
Computer Consultant, 01/2009 to 01/2011
Self-Employed – Winston Salem, NC
  • Troubleshoot Windows problems, hardware break/fix, operating systems installations, virus/spyware removal, backup/restore data, software installation, printer support, home networking support.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Defined security requirements for computer systems, including mainframe, workstations and personal computers.
Desktop Support Analyst, 01/2001 to 01/2009
Hanesbrands Inc – Winston-Salem, NC
  • Daily desktop support of company computers including hardware break/fix, troubleshooting.
  • Windows problems, Lotus Notes and Outlook email support, 24/7 on-call support, Remedy ticketing system experience, installation of operating systems using Ghost software, installation of other software programs via CA & SCCM, PC deployment, creating user accounts in Active Directory, trouble shooting network connectivity, VM administrator using VMWare & Microsoft platforms, and remote computer support for field sales group.
  • Defined security requirements for computer systems, including mainframe, workstations and personal computers.
  • Served as a liaison between the user community and software providers.
  • Incorporated feedback and recommendations from other staff members when modifying software.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Designed and implemented networks in collaboration with project engineers.
  • Monitored system logs for all company computers and devices to maximize uptime.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Upgraded and expanded network systems and their components.
  • Documented all server and network problems and other unusual events in detail.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Wrote ad hoc tools and patches to resolve recurring production problems.
  • Tested and evaluated [Software type] software to improve performance and usability.
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Monitored [Number] company-wide trouble ticket queues.
Operations/Help Desk Analyst, 01/1993 to 01/2001
Hanesbrands Inc – Winston-Salem, NC
  • Monitor UNIX, AS400 & IBM Mainframe systems; perform operations duties on all three.
  • platforms, POS store support, answer user support calls.
Education
Associate of Applied Science: Network Technology, 08 2012
Forsyth Technical Community College - Winston-Salem, NC
Networking Technology
MCP - Microsoft Certified Professional:
Certifications
Networking Certificate - (Forsyth Tech Community College) * DCSE - (Dell desktop & laptop certifications) * Windows 2000 Certification - (Productivity Point Information Technology Training)
Skills
Active Directory, AS400, Avaya, backup, Excellent communication, CA, hardware, customer service skills, Dell, Detail oriented, email, Ghost, HP, IBM, IBM Mainframe, imaging, Information Technology, Linux, Lotus Notes, Microsoft Certified Professional, MCP, Outlook, Windows 7, Windows, Windows 2000, Windows XP, Multi-tasking, network hardware, network, Networking, operating systems, phone system, POS, printer, sales, software installation, user support, desktop support, Troubleshoot, trouble shooting, troubleshooting, UNIX, VM, VPN
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Resume Overview

Companies Worked For:

School Attended

  • Forsyth Technical Community College

Job Titles Held:

  • Systems Administration Engineer
  • Computer Consultant
  • Desktop Support Analyst
  • Operations/Help Desk Analyst

Degrees

  • Associate of Applied Science : Network Technology , 08 2012
    MCP - Microsoft Certified Professional :

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