Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Proficient in data analysis of quality and clinical resources appropriate to the clinical setting including database management, coding compliance using coding or payment systems to ensure cost-effectiveness of services rendered.

Developing solution by preparing and evaluating alternative workflow solutions. Knowledge acquiring, analyzing, and protecting digital and traditional medical information vital to providing quality
patient care.


    RHIT certified


    Technically proficient

    I.T background

    Project Leader

Work History
10/2015 to Current System Analyst Fiserv | Chandler, AZ,

redaeLPerform System Upgrades in order to correct, maintain or enhance
• Review Claims and Medical Record documentation to validate
proper DRG’s are being assigned for billing purposes
• Experience in Meditech System Dictionaries
• Maintain System Downloads and Transfer FTP
• Prepare and plan departmental communications
• Project Lfor Internet Access Staff Portal
• Project Manager for Implantable Devices for MU3
• Project Manager for Benefit Enrollment Desktop H.R
• Provide Support on Personal Desktop Computers
• Maintaining Updates for 3M and CCR values
• Run Month End reports for Corporate
• Create Templates for all Providers
• Train Physicians in the EMR and Dragon software
• Create access for end users in Active Directory & Meditech
• Open Service issues with Meditech and monitor for Troubleshooting
• Assist with Initial Loads within our data repository database for
SQL reports.
• Modify NPR reports as needed
• Validate Updates by Testing in our TEST environment
• Running Debugger packets to trouble shoot any 3M issues
• Load New Grouper versions in to Meditech verify APR-DRG &
Medicare DRG groupers are correct with patient weight and ALOS
• Troubleshoot software & hardware failures install printers & configure computers, monitors & Switches
• Assist with Interface Building process within Summit Exchange
• Expertise in ICD-10/10-CM, CPT, HCPCS, SPGs, Severity of Illness
• Able to abstract information for ease of use

  • Investigated and addressed [Type] system issues to enhance usability and improve functionality.
08/2014 to Current SR. H.I.M Coordinator White Memorial Medical Center | City, STATE,

Accurately monitor and performed quality audits on scanned patient documents to ensure electronic medical records integrity.
• Accurately processes requested PHI as needed
• Accurately prep inpatient/outpatient medical records including assignments of correct document barcode identification code numbers.
• Acquire and complete all required legal documentation for the release of decedent remains.
• Create safe request heat tickets for physicians and or employee access with all necessary HIM applications
• Knowledge of TJC and or other facility regulatory activities including HIPPA national patient safety goals.
• Knowledgeable in monitoring technical issues Cerner profile and other HIM applications
• Manage EMPI –MPI duplicate medical record numbers
• Obtain and verify prep discharge medical records and ensure accuracy with chart labeling and patient information
• Perform MD completion suspension clearance process
• Retrieve chart subsequent delivery to units and or reviews audits and outside storage as appropriate
• Timely monitor MD message center audit report.
• Complete ER & SDS analysis within Cerner

02/2009 to 10/2015 H.I.M Technician Barlow Respiratory Hospital | City, STATE,

Quality Assurance, Scanning in to Meditech
• Analyzing and inputting the Deficiencies in to Meditech.
• Check electronic signatures monitored and ensure that a complete chart is finalized and ready to be assigned to permanent storage thru Medi-tech
• Assist Physicians at our Main Facility as well as Our 2 Satellites with training on how to E-sign there incomplete records remotely thru our Citrix System we have two satellites named Presbyterian Intercommunity Hospital & Valley Presbyterian Hospital.
• Ongoing chart review which is require by joint commission & Discharge Summary Review
• Monitor and ensure that order rejections in Meditech get processed. Audit our Interface Manager for Jobs that fail.
Verify messages why it failed and see if I can trouble shoot or open a Service issue with Meditech direct. Inspect that every report is in the E-chart since we are fully electronic.
• File Transcription Reports in to the patient chart for physicians with no EMR access. Monitor failed reports that may have not interfaced successfully in our transcription side thru our HL7. Ensured H&P’s are being dictated within 24hrs & Monitor dictations that are doubt for reading and process them in a timely manner so they can interface over to our EMR.
• Notify Physicians Every Friday and send Letters to their offices reminding them of their Incomplete Medical Records
• Attended Boston for training In the Scanning/Archiving implementation for Medi-tech. After the Training I was awarded a certificate of training. So I’m very knowledgeable in the EHR process especially the scanning& archiving part and other applications within Meditech. I currently build are Forms Dictionary & I’m constantly working with our Programmers in Meditech to trouble shoot fail jobs and any other DTS that arise.

07/2005 to 08/2008 H.I.M Supervisor Century City Doctors Hospital | City, STATE,

Scanned Batches and documents on to Document Imaging from Siemens.
• QA others scanning.
• Manually indexed non-bar-coded documents to the correct encounter and document type.
• Reviewed the electronic chart and identify image quality and indexing problems. Ensured there was quality validation done daily.
• Visually monitored the scanning machine as it was scanning documents. Acknowledged paper jams, rectified problems, calibrated camera, and restarted the scanning process at the proper location.
• Performed high speed scan documents on the bowe bell + howell/kodak cop scan 8000 spectrum
• QC/QA charts to see every document was scanned according to their barcode or note title and assisted ROI & Transcription in their scanning.
• Troubleshot system calibration and assisted IT to reinstall the SMPTE pattern and reference images also reviewed Quality Assurance reports on a needed basis.
• Orientated & instructed personnel and volunteers.
• Responsible for special projects for all outside departments and reporting agencies.
• Promoted a high standard of quality and track employee performance by maintaining quality assurance and productivity reports.
• Accepted responsibility and accountability for operations of assigned functional areas in the Directors absence
• Identified and implemented changes regarding policy, productivity and quality measures
• Assured that staff performance improvements related to work-flow efficiencies and operations
• In coordination with the Director of Health Information Management, recruited, interviewed
• Made recommendations to fill personnel vacancies
• In coordination with the Director of Health Information Management, evaluated staff.
• Evaluated and provided corrective action to staff as needed
• Responded to inquiries of staff, vendors and the public for the purpose of providing information and/or direction, discussing and resolving any issues and/or problems
• Prepared, Oversaw and approved work schedules

Expected in 06/2020 Bachelor of Science | Health Informatics Western Governor University , Las Vegas , GPA:
Expected in 06/2013 Associate of Science | Health Information East Los Angeles College, Monterey Park, CA GPA:


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Resume Overview

School Attended

  • Western Governor University
  • East Los Angeles College

Job Titles Held:

  • System Analyst
  • SR. H.I.M Coordinator
  • H.I.M Technician
  • H.I.M Supervisor


  • Bachelor of Science
  • Associate of Science

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