With 35 plus years experience within the Health Care Environment my knowledge has expanded over many fields to most currently 19 years of Information Systems experience. Evolving my analytical, detail oriented skills, combined organizational and problem solving skills the growth has come easily. As a Consultant, strong Systems Analyst, Trainer and Mentor in Staff Scheduling Applications, my employment record has afforded me tremendous interpersonal, communication and leadership proficiency. I have become excellent with Project Management, program implementations and exceptional in Technical Information Management and Software/System Skills. I will remain -proactive, versatile and diverse in any work environment as this is the basis for keeping up-to-date and on the right track in my career growth.
Exceeded monthly goals by successfully handling more than 38 to 50 calls per week. Reducing technical
escalations to management by 89% to only 1 to 2 per every other week.
Improved customer satisfaction ratings by 92% by drafting and implementing user-friendly training guides for
Self Scheduling and Self Editing Time card.
Introduction to SQL Query
Healthcare: Nursing Administration Liaison with Information Services People skills: Client Relations, Enthusiastic people person, Professional and friendly, Advanced Problem-Solving, Great Organizational Skills, Careful and Active Listener.
Multi-tasking, Customer Needs Assessment, Data Collection
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