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System Analyst Resume Example

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SYSTEM ANALYST
Professional Summary

Systems Analyst with over 7 years of experience. Success using technical expertise to drive business goals and metrics. History of minimizing downtime by responding to problems with an efficient mindset. Excellent communication, planning and interpersonal skills with a superior work ethic.

Skills
  • Windows 10
  • Power Bi
  • Six Sigma
  • SQL
  • System Administration
  • Data mining
  • Database management
  • Software upgrades
  • LAN/WAN
  • Application installations
  • Analytical
  • Work ethic
  • Technical troubleshooting
Work History
System Analyst | 08/2019 to 05/2020
Company Name - City, State
  • Research and support software solutions along with helping to define DevOps processes for internal teams use.
  • Testing solutions, defining processes and working with development teams to solve various needs.
  • Extracted large data sets from server and made reports using Power Query or Power BI.
  • Created Pivot tables and Diagrams from VP/ Director for management team.
  • Using large data sets to convert to csv files and Make tableau reports for management.
  • Creating standard documentation to be used by development and DevOps teams.
  • Automated processes and forms for development team.
  • Analyzed existing data to generate accurate reports in excel using power query.
  • Investigate and conduct studies on existing data in server and develop reports.
  • Create flow diagrams based on business need.
  • Investigated and addressed Oracle system issues to enhance usability and improve functionality.
  • Provided client support on system operation and troubleshooting.
  • Supported system developers by creating system models, diagrams, and charts.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Improved Azure system by adding new features and infrastructure, enhancing ticket response.
Process Engineer | 05/2019 to 09/2019
Company Name - City, State
  • Supports new product introduction, process readiness and training for laptop repair center.
  • Implement 5S & Six Sigma methodologies to promote continuous process improvements.
  • Identifies process improvement projects.
  • Provides documented written work instructions for operations to ensure repeatability.
  • Support project communication, project data and additional cross functional projects.
  • Provides guidance and mentoring to less experienced staff members.
  • Leads activities and manages process/product improvement projects, ensuring adherence to schedule & scope.
  • Reviewed processes, identifying areas that required improvement.
  • Led team of 5 process engineers on several complex projects.
  • Met weekly with Lead Process engineer to discuss project implementations and alleviate any issues.
  • Developed manufacturing processes that were robust yet simple to perform.
  • Coached newly hired employees and interns while observing progress and delegating tasks.
IT/ AV Lead | 12/2015 to 08/2019
Company Name - City, State
  • Houston market lead corporate A/V support and video Conferencing support.
  • Ability to moderate live presentations, conferences and seminars.
  • Connect & Learn trainer, provide multiple national/ global trainings to staff virtually.
  • Provide levels 1,2 support 1500+ users and remotely assist end users.
  • Operational reliability through managing incidents or working with customers.
  • Travel to other offices to provide event support and/or assist staff.
  • Houston market lead for new hire onboarding.
  • Coordinate with internal and external teams, and contractors for successful deployments.
  • Manage staff on new hire processes and work and collaborate onboarding processes with HR.
  • MacBook lead support, identify and resolve common Mac software/hardware problems byod / e-mobility environment support (iPad, iPhone, android).
  • Develop processes and QRGs for national deskside and offshore that meets business objectives of organization.
  • Executive support with national firm leaders onsite & offsite.
  • Work with national teams that include multiple departments, vendors, contractors, and internal and external stakeholders.
  • Developing and implementing Splunk dashboards for customer matrix.
  • Using performance Matrixes to analyze customer's hardware/software issues and to give leadership details on how well services are performing in company.
  • Experience in Troubleshooting networking and storage issue.
  • Using Splunk to make queries on top performers in organization for annual reviews.
  • Query's on analyzing assignment groups to see which services are most impacted and how to resolve issues.
  • Top performer for companys local DS, renown leadership recognition includes multiple on spot rewards, Selected for “People management champion”.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Trained new Technicians by relaying information on company procedures, safety requirements and ticket system and delivered constructive criticism upon completion of job tasks.
Desktop Support Technician | 01/2013 to 02/2015
Company Name - City, State
  • Responsible for efficient desktop support for over 200 users at Texas Southern University.
  • Accurately installed software, configured and tested desktops, laptops, and analyzed functionality of peripheral appendages.
  • Worked with windows XP, 7 and 8 and performed reimaging.
  • Conducted migrations from Windows XP to Windows 7.
  • Used Microsoft tablets, iPads, phones.
  • Performed network and desktop support.
  • Used Outlook as main provider for emails.
  • Worked closely with staff/faculty to repair and replace defective hardware and software 1.
Education
Southern New Hampshire University - City | MSData Analytics, Expected in 12/2021
Texas Southern University, School Of Science & Technology - City | Bachelor of ScienceComputer Engineering Technology, 12/2014
Certifications

ITIL

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Texas Southern University, School Of Science & Technology

Job Titles Held:

  • System Analyst
  • Process Engineer
  • IT/ AV Lead
  • Desktop Support Technician

Degrees

  • Southern New Hampshire University - City | MS
    Texas Southern University, School Of Science & Technology - City | Bachelor of Science

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