System Analyst resume example with 18 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

An accomplished Programmer/Analyst seeking a challenging position to reduce inefficiencies, resolve user related issues, and improve system performance, enhancing the user's experience to continue moving the company forward. Excellent technical and management skills with demonstrated proficiencies in leading multiple projects ranging from 4 to 30 resources across different disciplines

*Facilitated disaster recovery exercises directing resources covering 35+ applications and infrastructure

*Excellent skills with mentoring and supporting resources to maximize productivity

  • ITIL Foundations v3, OOA/OOD, Systems Analysis and Design, System Level Testing
  • Business Continuity/Disaster Recovery
  • IBM Mainframe (370, S/390)
  • CICS, COBOL, CSS/CSS3, DB2, HTML/HTML5, IMS DB/DC, JavaScript, JCL, SQL, Visual Basic
  • Business Objects/Business Intelligence, Crystal Reports, Endevor, Microsoft SQL Server 2008, QMF, ServiceNow, TSO/ISPF, Visio, Visual Studio 2003/2005, Webex
01/2007 to 01/2015 System Analyst Dollar Tree | Beaumont, TX,
  • Facilitate red to green activities involving resources across different disciplines to minimize customer impact Facilitate disaster recovery exercises between data centers for 35+ applications and infrastructure Conducted problem reviews with development teams that resulted in identifying 30 root causes leading to 50 change controls to improve system stability Eliminated 30 hours of manual effort per month by automating manual reports Executed SQL queries against incident data to identify trends leading to 5 change controls to eliminate user impacting incidents Interact with business clients gathering requirements to develop reports in Crystal Reports Developed central reporting website using HTML/HTML5 and CSS/CSS3 to host reports Designed, developed, and implemented Excel macros to generate problem/known error charts for monthly summary reports Maintained VB.NET application and SQL database detailing incidents and action items Generated monthly summary reports for senior leadership, detailing user impacting incidents, mean time to repair, monthly availability of applications, and change to incident Mentored offshore resources, providing technical specifications to develop reports published company wide.
01/2003 to 01/2007 Programmer/Analyst Performance Food Group | Austin, TX,
  • Designed, developed, and implemented CICS programs using COBOL in a large scale IMS and DB2 environment for a countrywide letter generating application used by 35,000 individuals Designed, developed, and implemented batch jobs for letter generating application to process 500,000 daily transactions Provided high-level estimates for potential projects, detailing effort in total number of hours Created detailed test plans for unit and system wide testing Developed CICS support software, simulating server based calls to IBM Mainframe to retrieve data for generating letters Provided system support during off hours of operations.
  • Apply problem solving and analytical skills to resolve incident reports from the field within specified timelines.
01/2000 to 01/2003 Project Manager First Republic | Napa, CA,
  • Lead multiple projects ranging from 4 to 30 resources across different disciplines following the Software Development Life Cycle Lead key project across Claim's organization increasing security surrounding sensitive customer data Communicated with business client providing weekly status on the project Produced documentation detailing project requirements Established and published project timelines detailing key dates for each phase Collating estimates from application areas based on requirements sent out for potential projects.
01/1997 to 01/2000 Programmer/Analyst Performance Food Group | Bangor, WI,
  • Setup a logical partition for Year 2000 effort for 4 commercial applications.
  • Efforts included defining all VSAM files, identifying 4000 COBOL programs (CICS and batch), jobs, IMS and DB2 databases Created detailed test plans for complete end to end testing for Year 2000 validation Coordinated Year 2000 testing with upstream and downstream applications Defined and executed batch schedules using ESP software to simulate day to day activities Facilitated meetings with the business to identify application enhancements, implemented through Software Development Life Cycle Resolved incident reports from the field within established timelines Trained offshore resources on system functionality for day to day support.
Expected in 1991 Bachelor of Science | Computer Science Northern Illinois University, DeKalb Ellyn, IL GPA:
Computer Science
Expected in Enrolled in classes for ASP.NET, C#, JAVA, JavaScript, Visual Basic | , , GPA:
VB.NET, ASP.NET, analytical skills, Business Intelligence, Business Objects, charts, CICS, COBOL, Crystal Reports, CSS, CSS3, client, clients, databases, database, DC, Disaster Recovery, documentation, downstream, Endevor, HTML, HTML5, DB2, IMS, IMS DB, ITIL, JAVA, JavaScript, JCL, leadership, letters, macros, IBM Mainframe, meetings, C#, Excel, OOA, OOD, problem solving, QMF, reporting, Software Development, Microsoft SQL Server, SQL, Systems Analysis and Design, TSO/ISPF, upstream, validation, Visio, Visual Basic, Visual Studio, VSAM, website, Year 2000

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Resume Overview

School Attended

  • Northern Illinois University

Job Titles Held:

  • System Analyst
  • Programmer/Analyst
  • Project Manager
  • Programmer/Analyst


  • Bachelor of Science
  • Enrolled in classes for ASP.NET, C#, JAVA, JavaScript, Visual Basic

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