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Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Worked in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Reliable food production team member with solid skills in producing candies and baked products based on exact recipes and procedures. Knowledgeable about blending and mixing raw materials and producing high-quality products with optimal characteristics. Offering attention to detail, strong problem-solving abilities and superior work ethic.
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- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Made all the sweet recipes. Mixed icing and other toppings, made butters by reading recipes, scaling and measuring ingredients and operating mixer.
- Provided ongoing guest service.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Recommended products to customers, thoroughly explaining details.
- Cleaned and maintained kitchen equipment and oven.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Oversaw cashier operations, bookkeeping and security.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Recorded financial transactions, generated invoices and bill of ladings for wholesale customers.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed department call volume of 50 or more calls per day and coordinated department schedules to maximize coverage during peak hours.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Updated database with changes in carrier status.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing hundreds of packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Chose, inspected, weighed and measured ingredients for each production run.
- Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Prepared mixtures by properly filling kettles, and other processing containers with exact ingredients in accurate proportions.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
- Maintained optimal safety levels by cleaning and sterilizing vats and processing equipment between every batch.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Received and processed stock into inventory management system.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Faith Academy - Loganville, GA,
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Resume Overview
School Attended
- Faith Academy
Job Titles Held:
- Sweets Baker, Front Counter
- Front End Manager, Kitchen Manager
- Assistant Store Manager
Degrees
- High School
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