Surgical Coordinator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Courteous with 11 years of experience arranging surgeries for patients. Strong background coordinating services between surgery facilities and care teams. Talented at maintaining professionalism when addressing patient concerns by thoroughly answering questions. My unique perspective of having worked and managed the process from the hospital and the physician practice allow me to anticipate needs in an efficient way.

  • Business operations
  • MS Office
  • Insurance billing
  • Administrative support
  • Project organization
  • Supervision
  • Process improvement
  • Team building
  • Inventory management
  • Relationship development
  • Communications
  • Invoice generation
  • Problem resolution
  • Customer service
  • Planning and coordination
  • Team management
  • Operational improvement
  • Organization
Surgical Coordinator, 03/2017 to Current
Carepoint HealthBayonne, NJ,
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Mentored new employees on and delivered constructive feedback to increase understanding of job duties.
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Routed case confirmations and made schedule updates each day.
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.
  • Worked with operating facilities to schedule procedures on behalf of 3 plastic surgeons.
  • Worked with doctors to prepare correct equipment and supplies for over 20 weekly surgical appointments.
  • Addressed, documented, and responded to incoming correspondences to address client queries.
  • Gathered information to file appeals for [Type] denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Updated patient financial information to promote accurate record keeping.
  • Created an maintained positive, beneficial relationships with surgical facilities, vendors, and other physicians.
Surgical Scheduling Manager, 04/2010 to 03/2017
Mount Auburn Hospital29 Everett Street, MA,
  • Worked with surgeons to prepare correct equipment and supplies for over 70 daily surgical appointments in an 18 room facility.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Addressed, documented, and responded to incoming correspondences to address client queries.
  • Updated employee paperwork and records, and payroll
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Collaborated closely with the Director of Surgical Services and OR Manager to effectively smooth and improve office operations.
  • Completed yearly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Directed team of 10 administrative professionals to meet team needs in fast-paced environment.
  • Created training program for new office employees.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, and interpret information for daily report generation.
Senior Staffing Coordinator, 02/2007 to 10/2010
Christian Living CommunitiesPueblo West, CO,
  • Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
  • Created and modified job descriptions within all departments.
  • Guided clients on how to conduct background checks and verify references.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Placed RN, LPN, and CNA staff members in per diem assignments.
  • Managed a client base of over 50 facilities placing 200 staff members in assignments in Philadelphia, Bucks, and Montgomery counties.
Education and Training
High School Diploma: , Expected in 06/1992
Bradwell Institute - Hinesville, GA
: Business Administration, Expected in
South College - Savannah, GA,
: Certification- Nursing Assistant, Expected in 12/2000
Savannah Technical College - Savannah, GA

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Resume Overview

School Attended
  • Bradwell Institute
  • South College
  • Savannah Technical College
Job Titles Held:
  • Surgical Coordinator
  • Surgical Scheduling Manager
  • Senior Staffing Coordinator
  • High School Diploma