Tech-savvy and smart equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. I’m bilingual and always eager to learn.
Skills
Checking in patients
Bilingual English and Spanish
Educating patients
Insurance pre-certifications
Copay collecting
Assisting with procedures
Office workflow support
Customer service
Multitasking
Planning
Team building
Conflict resolution
Friendly, positive attitude
Computer skills
People skills
Problem resolution
Experience
Surgical Coordinator, 11/2011 - 06/2020 Carepoint Health – Jersey City, NJ,
Checked patient insurance and collected pre-authorizations from providers.
Managed patient check-in and check-out procedures and processed payments.
Gathered current medical information and reviewed histories to gather details for surgeons.
Worked with operating facilities to schedule procedures on behalf of [Number][Type] surgeons.
Distributed treatment and procedural information to patients.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Kept office spaces well-stocked with administrative and medical supplies.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Prepared new charts, updated existing charts and managed records transfers between offices.
Answered calls to assist with customer questions and concerns.
Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
Legal Assistant, 10/2009 - 01/2011 Department Of The Interior – Wellpinit, WA,
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Handled all telephone calls, meeting plans and conference organization requirements.
Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Corresponded daily with clients, insurance adjusters, doctors and attorneys.
Examined causes and remedies to torts, personal injury and contracts.
Responded to client calls and inquiries to deliver applicable information.
Teller, 08/2006 - 10/2009 C&F Bank – Williamsburg, VA,
Entered member transaction data into online banking software.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and reported suspicious behavior to security personnel as appropriate.
Directed specific questions to appropriate branch personnel.
Maintained confidentiality of bank records and client information.
Adhered to financial services security and audit procedures.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Examined checks for identification and endorsement.
Prepared official checks for customer and internal bank needs.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Balanced daily cash deposits and vault inventory with zero error rate.
Teller , 01/2003 - 10/2006 C&F Bank – Yorktown, VA,
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Entered member transaction data into online banking software.
Trained employees on cash drawer operation.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and reported suspicious behavior to security personnel as appropriate.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Maintained confidentiality of bank records and client information.
Directed specific questions to appropriate branch personnel.
Opened new customer accounts, including checking, savings and lines of credit.
Balanced daily cash deposits and vault inventory with zero error rate.
Examined checks for identification and endorsement.
Managed customer referrals to help financial services team members capitalize on sales changes.
Prepared official checks for customer and internal bank needs.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Education and Training
High School Diploma: , Expected in 06/2001 - Miami Senior High - Miami, FL GPA:
Associate of Science: Health Care Administration , Expected in - Miami Dade College - Miami, FL GPA:
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