Surgical Coordinator Resume Example

H&R Block Technical Support Supervisor -  11/2015 - 05/2016

• Assisted other agents and tax preparers of H&R Block with troubleshooting their computers and servers and updated the software programs by remotely accessing their workstations. 
• I also would troubleshoot office equipment such as printers, scanners, back up PCs and POS equipment.
• If need be, I would assist agents with Supervisor calls, to better assist the H&R Block employee with their concerns. 

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• I assisted Medicare Advantage members with inquiries about their benefits, claims, cost share information and finding providers within their area.
• I would also assist providers with processing claims, answering questions about members in their facility and informing them of current Medicare guidelines. 
• I would also document each conversation and ensure that a solution for each issue was in place for the caller. 

• I answered customer calls and assisted with wiring or transferring funds, verifying payments and charges, ordering new cards or checkbooks, promoting lines of credit and loans, and assisting in handling fraudulent transactions.

• Created strategies to develop and expand existing customer sales, which resulted in 35% increase in monthly sales and also guaranteed that our client's products were properly displayed and labeled for the customer's convenience.

• Shared product knowledge with customers while making personal recommendations and verified that all merchandising standards were maintained on a daily basis.
• Ensured that we met the sales goal for each week 
• Trained new employees on sale etiquette and store policies, as well as training on the register. 

• I opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments and schedules. 
• I was in charge of receiving each shipment of merchandise and inspecting the product to ensure that they met the standards of our store. 
• I also oversaw the outlay of the store, and enforced corporate's instructions of the layout for the merchandise. 

• Worked as a team member to provide the highest level of efficient service to customers whilemaintaining friendly and professional customer interactions.

• Received and processed cash and credit payments for in-store purchases, while demonstrating that customers come first by serving them with a sense of urgency.
• Opened and closed the store, made bank deposits, and updated the store's layout for the merchandise. 
• Assisted the store manager with creating and setting the staff's schedule.