Enterprising Coordinator offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Education and Training
Expected in 05/2014
Bachelor of Arts: Humanities in Social And Civic Justice Chaminade University of Honolulu - Honolulu, HI, GPA:
Experience
02/2020 to Current
Surgical Coordinator21St Century Oncology – Rogers, AR,
Optimized operations by understanding, following and enforcing OSHA regulations.
Explained pre and post-operative procedures to patients and monitored conditions throughout treatments.
Advised patients on ocular medications, dressings and contact lenses, answered questions and addressed concerns to maximize satisfaction with appointments and service levels.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Handled all delegated tasks, including answering phone calls and scheduling appointments.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed special ophthalmic tests for patients, including Lenstar tests, to provide additional detail about physical structures and conditions of the eye.
Assisted medical receptionists by obtaining and recording patient medical history and measured and recorded acuity and color vision testing.
to
Security DispatcherSt. Moritz Security Service – Peabody, MA,
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Reported delays, accidents, or other traffic and transportation situations.
Worked with local and federal law enforcement agents to coordinate apprehensions.
Monitored 250 security cameras and fire, building and alarm systems.
Maintained safety by quickly responding to alarms and investigating disturbances.
Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
Provided security presence for the largest outdoor shopping mall in the nation overseeing over 1000 parking stalls, managing the security of over 200 shopping vendors and all mall patrons, especially during mall events.
Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
Oversaw premises to identify safety risks and ensure employee and visitor safety.
Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
Enforced security regulations and calmly and promptly escorted non-compliant individuals off property with security supervisor assistance.
to
Counter Manager, Clinique CosmeticsMacy's – City, STATE,
Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons, and vouchers.
Reviewed and analyzed business performance on a daily, weekly, monthly, seasonal and annual basis.
Described merchandise and explained use, operation, and care of merchandise to customers.
Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
Maintained records related to sales and placed special orders for desired items.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Reviewed orders against receipts so guests received requested items.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Planned and updated work schedules for optimal coverage of expected business needs.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Assisted customers, including answering questions and preparing orders.
Answered guest questions, delivering most accurate and updated information available.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Interacted effectively with fellow employees to stage food trays for distribution to customers.
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