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Surgery Counselor Resume Example

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SURGERY COUNSELOR
Summary

Well-organized and well-rounded worker with demonstrated knowledge of healthcare procedures and administrative operations. A people person who works well with others whether it be customers, patients, or coworkers. Experienced with insurance forms, surgery charts, and customer service. Detailed understanding of complex office and DBMS systems for maintaining secure patient information. Proficient in Microsoft Word, Excel, and PowerPoint.

Experience
John Kenyon Eye Center - Surgery Counselor New Albany, IN08/2017 - Current
  • Worked with operating facilities to schedule procedures on behalf of three surgeons.
  • Distributed treatment and procedural information to patients.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Called patients to schedule surgery and clinic appointments, consistently double-checking information and availability.
  • Answered daily phone calls to schedule appointments and address patient inquiries.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Used NextGen daily to access patient records and information.
Kohls Corp. - Sales AssociateJeffersonville , IN11/2014 - 12/2017
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Prepared cash deposits weekly with zero discrepancies.
  • Processed orders through online shopping and coordinated product deliveries.
  • Helped average of 50+ customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed clothing and home items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended optimal merchandise based on customer needs and desires.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Educated customers on product and service offerings.
  • Communicated with customers about current offerings, including policies, restrictions and refund policies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Used the sales register system to ring up customer purchases, process payments and issue receipts.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Jeffersonville Aquatic Center - Certified LifeguardJeffersonville , IN05/2010 - 09/2017
  • Patrolled all areas of the pool property to identify anyone in need of assistance and provide immediate care.
  • Maintained strong proficiency in CPR, First Aid, AED, and lifeguard rescue techniques to provide optimal support to individuals in distress.
  • Completed routine safety training and instructed all patrons to follow safety rules.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Maintained neat and clean pool area and clean water at all times.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
  • Monitored all areas for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
  • Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Identified emergency situations, including potential drownings and entered water within seconds for lifesaving measures.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Skills
  • Educating patients
  • Checking in patients
  • Insurance pre-certifications
  • Organization
  • First Aid/CPR
  • Customer service
  • Project organization
  • Relationship development
  • Problem resolution
  • Communications
  • Team building
  • Planning and coordination
  • Working in NextGen
  • Microsoft Word
  • Microsoft Excel
  • Powerpoint
  • Accurate and efficient typing skills
  • Personable
Education and Training
Some College (No Degree): Music Therapy University Of Louisville Louisville, KY
Some College (No Degree): Criminal JusticeBall State UniversityMuncie, IN
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Resume Overview

Companies Worked For:

  • John Kenyon Eye Center
  • Kohls Corp.
  • Jeffersonville Aquatic Center

School Attended

  • University Of Louisville
  • Ball State University

Job Titles Held:

  • Surgery Counselor
  • Sales Associate
  • Certified Lifeguard

Degrees

  • Some College (No Degree) : Music Therapy
    Some College (No Degree) : Criminal Justice

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