Highly organized and detail-oriented, with more than 10 years experience supplying thorough, organized administrative support to senior executives. Versed in organizing and coordinating meetings, events and highly skilled at managing complex schedules. I've continually maintained a positive attitude while interacting with demanding clients. Served as the primary point of contact for both in-house and external phone. Advanced knowledge of MS Office Suite and experience creating Excel databases.Â
Skills
50Â WPM typing speed
Professional phone etiquette
Excellent communication skills
Database management
Articulate and well-spoken
Customer service-oriented
Flexible
Accurate and detailed
Excellent planner and coordinator
Appointment setting
Team building
Advanced clerical knowledge
Multi-line phone proficiency
Conference planning
Critical thinker
Spreadsheet management
Filing and data archiving
HIPAA compliance
Works well under pressure
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Education
Liberty Christian University CollegeLynchburg, VAExpected in Current – –Bachelor of Science:Business Admin Healthcare Management - GPA:Business Admin Healthcare Management
Certifications
Lean Six Sigma Green Belt Training BLS for Healthcare Providers Certified
Work History
Horizon Eye Care - Surgery Coordinator Huntersville, NC, 05/2008 - 11/2010
to six medical doctors.
Proficient use of Microsoft application and other databases.
Demonstrated ability with organizational processes, workflows, policies and procedures.
Reviewed correspondence and maintained doctor's certifications in accordance with state policy.
Knowledge of administrative and office management functions.
Frontline customer service for clients by phone, email and in-person visits.
Independently responded to callers inquires and concerns, making an accurate assessment of their needs.
Coordinated changes to office and surgery schedules using the company calendar system and Microsoft Excel.
Verified client insurance and eligibility, to retrieve authorization for processing claims.
Coordinated with various staff for operational support activities; served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational issues.
Reviewed professional forms summited to and from medical organizations, to ensure that they were properly completed and signed before delivering to management for final review.
Responsible for making reminder calls for visits and confirming clearance approval for procedures.
Maintained the organization and confidentiality of client records and executive correspondence.
Responsible for disseminating internal information from company leadership and other establishments.
Provide managerial and administrative support to department staff and ensure that all administrative functions are completed accurately and in a timely fashion.
Greet military personnel, employees and guest.
Independently responded to callers inquires and concerns regarding conference rooms reservations and courses.
Maintain and schedule conference rooms for the entire hospital and outside organizations.
Assist with planning and developing performance improvement initiative for the department.
Analyze and coordinate training requirements for all military and civil service, contract and Red Cross Volunteers.
Maintain and organize all training records in accordance with department guidelines.
Coordinate logistics for internal and external courses and supervise daily department activities.
Provided Department Head with monthly and quarterly reports to reflect real time training evolutions.
Maintain database for all course functions and ensure proper certificates are distributed.
Reorganized office procedures to eliminate waste, creating a short check-in and check-out time for personnel.
Provide detailed information regarding annual training and service to approximately to 1200 staff members.
Ensure established polices and guidelines are enforced to properly implement department programs.
Monitor the department's workflow and make adjustments as needed.
Helped distribute employee notices and mail around the office.
Compiled company information and related material and distributed it to candidates.
Knowledge of administrative and office management functions.
Organized details of events, travel arrangements, corporate agenda and itineraries.
Verified client insurance and eligibility to retrieve authorization for processing claims.
Frontline customer service for clients by phone email and in-person visits.
Coordinate with various staff for operational support activities; served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational issues.
Maintained the organization and confidentiality of client records and correspondence.
Demonstrated ability with organizational processes, workflows, policies and procedures.
Independently responded to callers inquires and concerns, making an accurate assessment of their needs prior to visits.
Responsible for disseminating internal information from company leadership and other service organizations.
Routinely coordinated changes to office visits and surgery schedules, efficiently as needed.
Responsible for making reminder calls for visits and confirming clearance approval for procedures.
Reviewed professional forms summited to and from outside organizations, to ensure that they were properly completed and signed before delivering to management for final review.
Disseminating client correspondence to the Department of Disability.
Managed daily schedules using Microsoft Outlook.
Reviewed correspondence and maintain executive certifications
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Community Health System - Front Office Specialist Michigan City, IN, 03/2003 - 07/2003
Verified client insurance and eligibility to retrieve authorization for processing claims.
Reviewed correspondence summited to and from employers.
Frontline customer service for clients by phone email and in-person visits and making an accurate assessment of their needs.
Demonstrated ability with organizational processes, workflows, policies and procedures.
Efficiently enter client visits and charges into the office database.
Maintained the organization and confidentiality of client records and correspondence.
Helped to maintain equipment to include calibration, cleaning and sterilizing as needed.
Independently responded to callers inquires and concerns, making an accurate assessment of their needs.
Compiled company information and related material and distributed it to candidates.
Screened all visitors and directed them to the correct employee or office.
Psychiatric Centers At San Diego - Front Office City, STATE, 06/1999 - 01/2001
Frontline customer service for clients by phone, email and in-person visits.
Independently responded to callers inquires and concerns, making an accurate assessment of their needs.
Disseminate correspondence to the Department of Disability.
Verified client insurance and eligibility to retrieve authorization for processing claims.
Reviewed client documentation summited to and from organizations to ensure forms were properly completed and signed prior to scheduling office visit.
Maintained confidentiality of client records and correspondence.
Responsible for making reminder calls to clients prior to visits.
Accepted and process client's payment for deposit.
Review all pharmacy correspondence, to be distributed for approval.
Demonstrated ability with organizational processes, workflows, policies and procedures.Â
Compiled company information and related material and distributed it to candidates.
Opened and properly distributed incoming mail.
Screened all visitors and directed them to the correct employee or office.
Accomplishments
Skills
administrative, administrative support, Attention to Detail, calibration, client, clients, Customer Service, database management, databases, database, documentation, email, fashion, forms, insurance, leadership, logistics, managerial, meetings, Access, Microsoft Excel, Excel, MS office, office, Microsoft Outlook, Outlook, PowerPoint, MS Word, Naval, office management, organizational, personnel, Phlebotomy, policies, problem solving skills, processes, real time, scheduling, Six Sigma, Spreadsheet, phone, travel arrangements, typing speed, word processing, workflow
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