surgery coordinator resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Resourceful Surgery Coordinator with effective oral and written communication skills to liaise between facility, patient, and surgical team. Employs strong administrative, organizational, and interpersonal skills to provide smooth surgical experience for patients. Skilled in EMDs/Aprima and Epic CareLink and manages multiple tasks simultaneously. Committed to streamlining organizational procedures through attention to detail and collaborative skills to optimize office setting.
Skills
Strong communicator
Documentation abilities
Insurance knowledge
Patient assistance
Medical records management
Work History
Surgery Coordinator, 04/2015 - Current Dignity Health – Lompoc, CA,
Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
Documented and collected patient data in EMDs/Aprima to maintain accuracy and security.
Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
Verified insurance coverage and benefits and communicated directly with patient and facilities for timely scheduling of appointments and surgery procedure.
Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Improved timely payment of bills by developing flexible payment plans for patients.
Organized patient files and streamlined operations to improve efficiency.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed and filed financial documentation for accounting purposes.
Supported providers in outpatient medical office through coordinating all administrative operations.
Contacted medical offices and hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Coordinated front office duties, including customer service, patient scheduling and billing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Completed skilled administrative work to support all office staff and operational requirements.
Insurance Specialist, 06/2020 - Current Lithia Motors – Troy, MI,
Coordinated with contracting department to resolve payer issues.
Maintained confidentiality of patient finances, records and health statuses.
Processed eligibility and benefits verification and authorization requests.
Resolved discrepancies in insurance payments by collaborating with carriers.
Researched and resolved routine and complex issues.
Communicated verification and appeal status updates with clinician to facilitate decision-making for patient plan and insurance coverage.
Lead Experience Consultant - Samsung, 04/2014 - 03/2016 Mosaic US Holdings Inc. – City, STATE,
Described and explained details about over 20 device options to inform customers and guide purchasing decisions.
Promptly responded to inquiries and requests from prospective customers.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Responded to customer requests for products, services and company information.
Provided ongoing guest service, including mobile phone and software advice.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Recommended devices and applications to customers, thoroughly explaining details.
Facilitated inter-departmental communication to effectively provide customer support.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Stocked merchandise each week, clearly labeling items, arranging according to size or color and preparing attractive displays.
Trained new personnel regarding company operations, policies and services.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Bachelor of Science: Biopsychology, Expected in 12/2012 - Life University - Marietta, GA, GPA: Status -
Graduated cum laude
Associate of Arts: , Expected in 08/2009 - Coastal Carolina Community College - Jacksonville, NC, GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.