Supported Housing Program Director Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Success oriented with high energy and positive attitude. Strong sense of responsibility, self motivation. Good written & oral communication skills. team-leader who is creative, innovative, flexible & efficient.

Skill Highlights
  • Community resources specialist
  • Solution-focused counseling
  • Exceptional problem solver
  • Quality management care team member
  • Dual diagnosis expertise
  • Mood disorders specialist

2006 Awarded the Black Achiever Award- for Community Service by St. John Baptist Church

Professional Experience
08/2000 to 02/2016
Supported Housing Program Director Transitional Services, Inc City, STATE,

Oversee all administrative & management tasks of 197 beds, supported housing program.

Monitor expenditures against annual budget & projections for next Year budget.

Manage personnel of 11 performance appraisal Conduct staff development.

Collaborate with external service providers, vendors and landlords. Evaluate consumer needs and advocate for appropriate services Maintain and Monitor data to meet reporting grant guidelines.

Ensure that all services provided are commensurate with the agencies policies and procedures

Assure Quality Assurance Activities following OMH/HUD Guidelines.

05/1998 to 08/2000
Supported Housing Supervising Counselor Transitional Services, Inc City, STATE,

Supervises the support services provided to the Supported Housing consumers.

Ensures that consumer services are commensurate with their identified individual needs. Responsible for the job performance of the assigned team of Supported Housing Counselors.

Provided knowledge and skill to effectively supervise and review services with staff through individual advisory and group meetings. Demonstrated knowledge of the needs of the SPMI individual and can effectively assist staff to provide services that are appropriate to the needs of the Supported Housing consumer. Manged landlord concerns and maintain positive community relations. Effective personnel management, performance appraisal, and team development skills.

1996 to 05/1998
Counselor I- LICENSED TREATMENT RESIDENCES Transitional Services Inc City, STATE,

Accurately assesses the resident's needs, strengths and preferences in relation to their life goals in the areas of housing, education, employment and community adjustment.

Used a person-centered planning approach to services.

Conducts recovery planning, implementation and documentation according to agency and Medicaid standards.

Monitored increases in psychiatric symptoms and intervenes effectively when necessary. Produces positive outcomes defined by the resident.

Provided 24 hour on-call crisis intervention.

Is a team player with a positive attitude and a willingness to contribute to the overall teams success.

Completed all required paperwork in a competent and timely manner.

Was able to make independent judgements and take effective immediate action to ensure the health and safety of residents in psychiatric and medical crises.

Provided site visits and/or transport residents as needed.

01/1993 to 1996
Day Treatment Instructor Mid-Erie Mental Health Services , ,

Performed in various capacities within a structured day program. Facilitated instructional groups for S.P.M.I. and M.I.C.A. consumers. Assisted with social recreational activities within the community.

Education and Training
Expected in
M.S.: Human Services
Buffalo State College - New York, NY
M.S. Degree, Human Services Administration, May 2000 Buffalo State College, New York
Professional Affiliations

A consultant to WNYINA A Demonstration Project: Developing Community-based Model for Education and Utilization of Family Health Information

Grant Consultant for St. John Baptist Church: Witness Project

Grant Consultant for St. John Baptist Church: Community Block Grant for Summer Youth Program

Bookkeeper & Board Member for St. John Baptist Church - Rev. Bennet W. Smith Family Life Center & SJBC Corporation

Personal and Community Commitment:

Volunteer for the Prism ProjectHomeless Alliance of WNY

Cheektowaga Homeowners Association Neighbor Block Club

Erie County Department of Mental Health Housing

Homeless Alliance of Western New York

National Association for Female Executives


Appraisal, Budget, Consumer Needs, Hud, - Data Bas-Net, Performance Appraisal, Quality Assurance, Associate, Instructor, Witness, Mental Health, Training, Word, Wordperfect, Grant writing Quick-books.

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Resume Strength

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Resume Overview

School Attended
  • Buffalo State College
Job Titles Held:
  • Supported Housing Program Director
  • Supported Housing Supervising Counselor
  • Day Treatment Instructor
  • M.S.