Support Technician resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Talented Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions. Self-motivated Support Tech to bringing outstanding troubleshooting and repair talents. Able to perform routine maintenance on variety of aircraft. Pursuing Armament Specialist with strong work ethic and exemplary explosive and handling skills.
Qualifications
Technical support
Desktop support
Data entry
System maintenance and repair
Customer service expert
New employee mentoring
Team leadership
Workflow analysis
Planning and implementation
Excellent communication skills
Excellent problem-solving abilities
Risk management
Work History
11/2019 to Current
Support TechnicianCanon Solutions America – Burr Ridge, IL,
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Completed inventory counts and organized supplies
Processed over 300 support requests received over one month
Documented all transactions and support interactions in TCMAX for future reference and addition to knowledge base
Trained users on how to operate TCMAX
Updated tool summary reports
Examines for visual defects and repair tools
Distribute equipment to clients
04/2019 to 11/2019
Unit Administrative AssistantUnited States Air Force – City, STATE,
Supervised and guided new employees on workflows and routing documents and responded quickly to questions, which improved understanding of job responsibilities
Organized and coordinated staff meetings for Senior Leadership
Prepared daily emails to assist Senior leadership with key decision making and strategic operational planning
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Initiated timely project management within budget constraints for employees
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using powerpoint and excel
03/2018 to 04/2019
Commanders Support StaffUnited States Air Force – City, STATE,
Worked with Head Director to resolve problems, improve operations and provide exceptional customer service
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Arranged meetings for Head Director and coordinated resources for use by all attendees
Informed and supported business manager through consistent communication and administrative support duties
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents
Received and routed business correspondence to correct departments and staff members
Drafted professional government memos, letters to support objectives and growth
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Edited memos and appointment letters to keep all documents materials free of grammar errors
Kept reception area clean and neat to give visitors positive first impression
Managed multiple projects simultaneously using organizational and analytical skills
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Strategically distributed administrative tasks and provided guidance to promote performance
12/2017 to 03/2018
Aircraft Armament Systems JourneymanUnited States Air Force – City, STATE,
Loads, unloads and positions munitions on aircraft
Tests suspension, launch and release systems for retentive locking and manual or electrical release
Analyzes malfunctions
Test electrical and electronic circuitry for continuity , voltage and proper operation
Inspects, repairs and maintains aircraft release, launch, suspension, and monitor systems; aircraft guns; related equipment
Performs serviceability test on aircraft guns, gun systems and munitions associated suspension equipment
Determine probable effect of modifications on future maintenance and operational problems
Ensures compliance with polices, directives and safety procedures
Plan , organizes and directs aircraft armament systems maintenance activities
Education
Expected in
: Bachelors in Nursing Texas State University - San Marcos, TX GPA:
Earned 60 credit hours
3.0 GPA
Certifications
Loading, positioning, safetying, and unloading of conventional bombs, missiles, and ammunition as well as inspection and operation of aerospace ground equipment and test equipment
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