Support Technician resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Talented Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions. Self-motivated Support Tech to bringing outstanding troubleshooting and repair talents. Able to perform routine maintenance on variety of aircraft. Pursuing Armament Specialist with strong work ethic and exemplary explosive and handling skills.

  • Technical support
  • Desktop support
  • Data entry
  • System maintenance and repair
  • Customer service expert
  • New employee mentoring
  • Team leadership
  • Workflow analysis
  • Planning and implementation
  • Excellent communication skills
  • Excellent problem-solving abilities
  • Risk management
Work History
11/2019 to Current
Support Technician Canon Solutions America Burr Ridge, IL,
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Completed inventory counts and organized supplies
  • Processed over 300 support requests received over one month
  • Documented all transactions and support interactions in TCMAX for future reference and addition to knowledge base
  • Trained users on how to operate TCMAX
  • Updated tool summary reports
  • Examines for visual defects and repair tools
  • Distribute equipment to clients
04/2019 to 11/2019
Unit Administrative Assistant United States Air Force City, STATE,
  • Supervised and guided new employees on workflows and routing documents and responded quickly to questions, which improved understanding of job responsibilities
  • Organized and coordinated staff meetings for Senior Leadership
  • Prepared daily emails to assist Senior leadership with key decision making and strategic operational planning
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
  • Initiated timely project management within budget constraints for employees
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using powerpoint and excel
03/2018 to 04/2019
Commanders Support Staff United States Air Force City, STATE,
  • Worked with Head Director to resolve problems, improve operations and provide exceptional customer service
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Arranged meetings for Head Director and coordinated resources for use by all attendees
  • Informed and supported business manager through consistent communication and administrative support duties
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents
  • Received and routed business correspondence to correct departments and staff members
  • Drafted professional government memos, letters to support objectives and growth
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Edited memos and appointment letters to keep all documents materials free of grammar errors
  • Kept reception area clean and neat to give visitors positive first impression
  • Managed multiple projects simultaneously using organizational and analytical skills
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Strategically distributed administrative tasks and provided guidance to promote performance
12/2017 to 03/2018
Aircraft Armament Systems Journeyman United States Air Force City, STATE,
  • Loads, unloads and positions munitions on aircraft
  • Tests suspension, launch and release systems for retentive locking and manual or electrical release
  • Analyzes malfunctions
  • Test electrical and electronic circuitry for continuity , voltage and proper operation
  • Inspects, repairs and maintains aircraft release, launch, suspension, and monitor systems; aircraft guns; related equipment
  • Performs serviceability test on aircraft guns, gun systems and munitions associated suspension equipment
  • Determine probable effect of modifications on future maintenance and operational problems
  • Ensures compliance with polices, directives and safety procedures
  • Plan , organizes and directs aircraft armament systems maintenance activities
Expected in
: Bachelors in Nursing
Texas State University - San Marcos, TX
  • Earned 60 credit hours
  • 3.0 GPA
  • Loading, positioning, safetying, and unloading of conventional bombs, missiles, and ammunition as well as inspection and operation of aerospace ground equipment and test equipment

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Resume Overview

School Attended

  • Texas State University

Job Titles Held:

  • Support Technician
  • Unit Administrative Assistant
  • Commanders Support Staff
  • Aircraft Armament Systems Journeyman


  • Some College (No Degree)

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