Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
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Managed call flow with up to 50 calls in queue per minute. Exceeded corporate target for customer satisfaction for 3 months in a row.
Can type 50wpm, able to toggle multiple screen while accessing and solving customer needs in a timely manner. Adaptive and flexible to changes that need to be made to improve customer or company needs
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