Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 50 calls in queue per minute. Exceeded corporate target for customer satisfaction for 3 months in a row.
Can type 50wpm, able to toggle multiple screen while accessing and solving customer needs in a timely manner. Adaptive and flexible to changes that need to be made to improve customer or company needs
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