Support Staff Sr Director Of Talent Management resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Talent Manager offering 6 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong background in directing hiring practices, developing employee policies, and working with executive team to develop talent acquisition and retention goals.

  • Correspondence Management
  • Managing Mail
  • Administrative Support
  • Scheduling
  • Data Entry
  • Teamwork
  • Proficiency in MS Office
  • Staff Management
  • Customer Complaint Resolution
  • Training Programs
  • Active Listening
  • Management of Personnel Resources
  • Critical Thinking
  • Time Management
05/2018 to Current
Support Staff – Sr. Director of Talent Management Thor Motor Coach Elkhart, IN,
  • Maintained positive working relationships with fellow staff and management.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Received and screened high volume of internal and external communications and applicants.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Held exit interviews and documented information discussed with employees.
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Managed full-cycle human resource operational activities to ensure maximum HR employee performance.
  • Worked with HR advisors and HR representatives on establishing consistent hiring practices.
10/2016 to 05/2018
Director of Operations Culvers Restaurant Concord, MO,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Cross-trained in every store role to maximize operational knowledge.
  • Worked closely with peers to immediately address issues and implement effective solutions.
  • Motivated and supported team members completing work to increase work quality and efficiency.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Trained, managed and motivated employees to promote professional skill development.
  • Mentored core team, working to outline initial company policies and procedures.
08/2014 to 10/2016
Manager Rutter's Dairy Inc Waynesboro, PA,
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed and mentored 25+ staff members at a time.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
02/2013 to 07/2014
Team Member Chick-fil-A City, STATE,
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Exceeded quality scores on consistent basis by diligently following orders and maintaining company standards.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Looked for ways to go above and beyond job requirements.
  • Built and maintained effective working relationships with peers and upper management.
  • Completed additional learning opportunities to advance knowledge and move into senior team member position.
Education and Training
Expected in 05/2018
Bachelor of Science: Human Development & Family Studies
Texas Tech University - Lubbock, TX,

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Resume Overview

School Attended

  • Texas Tech University

Job Titles Held:

  • Support Staff – Sr. Director of Talent Management
  • Director of Operations
  • Manager
  • Team Member


  • Bachelor of Science

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