support services supervisor resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Obtain a position in a result-oriented company that is prided on providing outstanding customer service to its valued consumers. One that is rewarded by and rewards strong leaders who contribute to the overall value and success of the company.
Strong, natural leadership skills. Supportive supervisor who thrives in crisis situations requiring critical thinking and conflict management. Communication Highly commended communication skills.
Support Services Supervisor, 01/2015 to Current
Department Of Agriculture, ,
  • Supervise a staff of 8-10 individuals.
  • Coordinate staff and office schedules.
  • Develop and implement an extensive one-on-one parenting program.
  • Develop and implement program policies.
  • Enforce company policies.
  • Maintain program budget through excel spreadsheet and conscience spending.
  • Interact with program clients during intake and provide customer service.
  • Train staff on providing superb customer services to diverse population.
  • Provide cultural diversity training amongst supervised staff.
  • Oversee, coordinate and maintain company vehicles.
  • Handle client grievances and complaints.
Foster Care Case Manager, 06/2013 to 01/2015
Merakey, ,
  • Prepared typed court reports utilizing legal terminology to provide updates on wards of the state.
  • Report lengths ranging from 30-60 pages Managed a caseload ranging from 15-18 providing trauma focused services to abused and neglected wards from impoverished backgrounds and low socioeconomic status.
  • Completed intake, developed and completed assessments for services.
  • Coordinated services for families and maintained appropriate communication with service providers to ensure client success and satisfaction.
  • Promoted family success within the home when reunification of families was appropriate.
  • Followed company policies and procedures to ensure the safety of children and families.
  • Appropriately communicated with court and attorneys to ensure court expectations are being adhered to.
  • Developed professional relationships with community leaders and presented material regarding client success within foster care.
  • Established and maintained appropriate professional relationships with clients and family.
  • Followed Department of Health and Human Services policies and procedures for delivery of services Participated in IEP development and implementation working directly with school officials and teachers to ensure client/student academic success and support.
  • Worked directly with adults and children ranging in ages from 3-17, with mental health diagnoses and intellectual disabilities.
  • Some of those diagnoses included Autism, ADHD, Schizophrenia, Bipolar disorder, Brain Trauma, Cognitive impairment due to birth defect or accident, etc.
Assistant Supervisor, 04/2012 to 06/2013
South Nassau Communities Hospital, ,
  • Supervise direct service staff, alongside primary supervisor.
  • Work directly with adults with intellectual and physical disabilities.
  • Reinforce positive behavior through reward system.
  • Aid in development of autonomy for daily skills.
  • Work with clients to acquire basic knowledge beneficial to daily living.
  • Coordinate staff outings and safely transport disabled adults to and from community appointments.
  • Assist with daily living skills, such as bathing, clothing and grooming.
  • Prepare nutritious meals and serve individuals based on determined diet.
  • Pass prescribed medication.
Qualified trainer, to
, ,
  • Experience testifying in court.
  • Extensive experience in providing quality customer service to a diverse range of individuals.
  • Ability to effectively communicate in intense, fast paced environments.
  • Strong professional and client focused background.
  • Well-versed in office etiquette and promotion of services.
  • Above average, natural ability to appropriately engage with all levels of colleagues, clients and other external contacts.
  • Computer: Extremely proficient in Microsoft Office Application, including but not limited to, Word, Excel and PowerPoint.
  • In-depth knowledge of typing correspondences, reports and other documents.
  • Able to appropriately answer telephone calls and emails, providing relevant information and/or routing to appropriate individuals.
  • Skilled in coordinating schedules for meetings and/or travel arrangements.
  • 40 WPM with 95% accuracy typing skills.
Bachelor of science: Psychology Philosophy, Expected in 2013
Western Michigan University - ,
Psychology Philosophy
academic, schedule appointments, Autism, basic, budget, communication skills, conflict management, critical thinking, client, clients, customer services, customer service, delivery, Department of Health, fast, leadership skills, legal, meetings, mental health, Excel, Microsoft Office, office, PowerPoint, Word, natural, bathing, physical disabilities, policies, promotion, quality, routing, safety, spreadsheet, supervisor, Supervision, telephone, training programs, Trauma, travel arrangements, typing skills, typing, 40 WPM

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Resume Overview

School Attended

  • Western Michigan University

Job Titles Held:

  • Support Services Supervisor
  • Foster Care Case Manager
  • Assistant Supervisor
  • Qualified trainer


  • Bachelor of science

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