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support services supervisor resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Quality-focused and prepared to leverage 19 years experience of management-supply chain operations pursuing new professional challenges with room for advancement. Accomplished, detail oriented leader with a proven track record of success in managing high productivity, continually changing, fast paced operations. My objective is to contribute my multitasking, critical thinking, and supervisory skills to drive company success.

Skills
  • Leadership and Team development
  • Strong people management/coaching skills
  • Strong critical thinking skills
  • Troubleshooting and problem resolution
  • Excellent verbal and communication skills
  • Scheduling and calendar management
  • Organizational skills
  • Computer skills
  • Inventory and supply oversight
  • High pace productivity and workflow experience in assembly line environment
  • Strong work ethic
  • Bilingual: English/Spanish
Experience
Support Services Supervisor, 08/2012 - 08/2020
Department Of Agriculture Lowman, ID,
  • Provided general management and guidance to compliance with company policies, standards, and procedures.
  • Responsible for overlooking Front-End Laboratory day to day operations; responsible for clinical accessioning, data entry, expediting, imaging, new hire screening/interviewing/hiring, new hire onboarding and training, employee time and attendance, employee quarterly/yearly evaluation and performance. Department consisted of 58 Employees, 2 Supervisors and 1 Manager.
  • Managed daily operations within by supporting corporate and local upper management with continuous delivery of quality services and care.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands on a daily. Assisted Branch operations with plans in optimizing personnel, workflow, and logistics to meet the demands of the main lab with the clear, concise focus on quality and patient care.
  • Conducted monthly/quarterly performance evaluations of department staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Distributed company correspondence, including instituting and revising corporate policies and procedures, department memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Monitored and managed department inventory to maintain adequate supply levels and order products. Established min/max for supplies driving the use of 5S as the lab was ISO accredited in 2020.
  • Follow and enforce all safety, infection control, and OSHA Blood Borne Pathogen guidelines. Ensured that all department SOP's (standard operating procedures) were up to date with all employees. Involved in the SOP review board, created and implemented site specific SOP's.
  • Understanding and establishing leadership strategies and creating a learning culture within the organization with the goal of increased efficiency, productivity, profit, and employee satisfaction and decreased turnover.
Support Services Team Lead, 07/2006 - 08/2012
Covance Birmingham, AL, Claire
  • Responsible for leading Branch Operations that included direct oversight of the clinical accessioning team, data entry, imaging, expediting, and logistics to include shipments sent on a daily to the main lab in Houston. Department consisted of 10 Employees, Team Lead and Supervisor.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands on a daily to ensure that our daily objectives and goals were met seamlessly.
  • Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Defined and documented department procedures, using updated SOPs to provide thorough and comprehensive training for all new and current employees.
  • Monitored department inventory to maintain adequate supply levels and order products.
  • Conducted quarterly and yearly performance evaluations of department staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Distributed company correspondence, including memos and updates to reinforce and apprise department staff and divisions of corporate objectives and developments.
  • Received Laboratorian of the Year in 2007
  • Received the STAR award in 2010
Accessioning Supervisor, 01/2001 - 07/2006
Abbott Laboratories Fresno, CA,
  • Responsible for leading Lab Operations that included direct oversight of the clinical accessioning team, data entry, imaging, expediting, and logistics. Department consisted of 10 Employees, Team Lead, and Supervisor.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands on a daily to ensure that our daily objectives and goals were met seamlessly.
  • Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Defined and documented department procedures, using updated SOPs to provide thorough and comprehensive training for all new and current employees.
  • Monitored department inventory to maintain adequate supply levels and order products.
  • Conducted quarterly and yearly performance evaluations of department staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Distributed company correspondence, including memos and updates to reinforce and apprise department staff and divisions of corporate objectives and developments.
Education
High School Diploma: , Expected in 05/1993
-
Mercedes High School - Mercedes, TX
GPA:
Status -

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Resume Overview

School Attended

  • Mercedes High School

Job Titles Held:

  • Support Services Supervisor
  • Support Services Team Lead
  • Accessioning Supervisor

Degrees

  • High School Diploma

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