Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • 12 Strong years in automotive manufacturing with progressive accomplishments in Operations and Supply Chain management
  • Strong strategic planner and problem solver committed to project management and continuous improvement
  • Skilled communicator with an understanding of small and large-group dynamics
  • Proven Track record in leading continuous improvement initiatives via cost saving workshops and training to increase employee performance, production and non-production competencies
  • Recognized for consistent success in driving and developing systems, processes, and procedures to streamline operations in order to efficiently achieve corporate initiatives
Core Qualifications
  • Project Management
  • Continuous Improvement Tools, Techniques, & Concepts
  • Six Sigma Training
  • Problem Solving and Error Proofing Training
  • Developing & Implementing Key Performance Indicators (KPI's)
  • Developing & Documenting Standard Operating Procedures
  • Previous experience in developing & monitoring departmental budgets including P&L
  • Supervisory Experience including conflict resolution (small and large teams)
  • Experienced in MS Office software: MS Excel, Word, PowerPoint, Outlook, Access, Project
  • Experienced in Oracle ERP software, JDEdwards ERP Software, and Kanban systems
  • Certified 80WPM
Professional Experience
Supply Chain Specialist, 02/2013 - Current
Peace Health Springfield, OR,
  • Primary function customer account management: Flow of goods (Raw, WIP, and Finished) & schedule production assembly in line with MRP system & customer requirements
  • Liaison between Customer, Production, major component supplier & purchased part planners to ensure premium level customer service for critical & high profile customers
  • Improved customer relations & delivery for Aftermarket account by developing & documenting processes that reduced delinquent open orders by 90% before eliminating for the first time in 5+years
  • Partnered with Area Manager to help manage site to site relocation for Aftermarket business by evaluating customer account requirements while documenting processes & targets for successful transition
  • Execute trend analysis to ensure inventory levels are adequately trending in the right direction while developing action items and key performance indicator metrics to track positive results
  • Reduced inventory levels by 40% by applying advanced supply chain concepts such as consignment, buffer stocks, SIOP initiatives (Sales, Inventory & Operations Planning), & creating new applicable SOP's (Standard Operating Procedures)
  • Key personnel in Supervising Physical Inventory activities on the shop floor to ensure inventory accuracy & successful team member participation
  • Manage & improve customer new program implementation processes by ensuring the phase in/phase out process is robust with processes that align with company initiatives
  • Demonstrated success working with support groups in a demanding operational environment

Production Supervisor (Temporary Role)

GKN Driveline - Roxboro, NC

  • Manage operations, performance, and development of team members (average 100 employees)
  • Ensure team members safely produce quality products by being compliant with Quality Systems & Safety Standards
  • Supported Production Team in surpassing shift performance target
  • Team given spot award for increased production & improved work performance
Inside Sales Coordinator, 02/2010 - 02/2013
Myrtle Beach Building Supply Murrells Inlet, SC,
  • Planning of procurement, production, inventory control, logistics and distribution for 14 million in inventory; Raw & Finished goods
  • Liaison for international steel distributor purchases and domestic customer sales Managed customer and vendor financial accounts by assisting with late payments, price changes & price negotiation under manager's approval
  • Lead in identifying and establishing new vendors for outsourcing slitting process to align with cost saving initiatives and maximize capacity Decreased aged inventory value by $38,000 in a month by reselling scrap and/or re-slitting inventory for sell to other customers Developed, standardized, & documented Quality claims process for non-conforming claims and return material for customers and suppliers
  • Reduced financial loss and increased financial returns by 10% on claims by creating visibility and tracking within process to manage financials for returns and scrap
  • Managed complex customer account requirements & objectives via process enhancements & on-site visits to deliver high quality customer service & improved customer relations I have been promoted through a series of progressively responsible positions with this multi-billion dollar Tier 1 global manufacturing supplier
Material Control Specialist, 11/2006 - 09/2008
Dematic Corp. Atlanta, GA,

I have been promoted through a series of progressively responsible positions with this multi-billion dollar Tier 1 global manufacturing supplier.

  • Primary responsibility was 2.5 million in inventory start of FY07; reduced inventory by 40% by year-end Managed inventory control procedures, was accountable for a supply base of 30+ accounts and 1000+ materials on a daily basis Key player involved in initiating & establishing cost saving projects that targeted supplier cost savings of $50,000 to $100,000 annually by outsourcing Provided technical direction and managed supplier accounts through inventory controls and tracking to improve supplier delivery performance by 5%
  • Instrumental in organizing Materials Employee Involvement (EI) teams which developed and implemented Safety, Quality, Increased productivity and cost saving activity that contributed to the sites initiatives to meet and or exceed all FY08 company performance goals
  • Improved professional working relationships with suppliers by developing a partnership approach that fostered open communication
  • Maintained open-purchase orders and system related functions using Oracle ERP database
Continuous Improvement (CI) Operations Lead, 2004 - 11/2006
Meritor Heavy Vehicles, LLC City, STATE,
  • Assumed primary responsibility for Continuous Improvement Operations
  • Instrumental in developing employees by increasing EI activity by 32%
  • Facilitated 12 Process Improvement Events (PIE) targeting Safety, Quality, Productivity, process re-structuring by year end FY04 and FY05
  • In FY05 PIE identified $450,000+ potential savings in total labor and equipment
  • Succeeded employee suggestion goal by 40% by FY04 year-end; Succeeded FY05 goal by 10%
  • Improved suggestion system through increased CI training and awareness, increased CI activity/employee involvement, implemented standard work processes for suggestion system, put into practice MS Access database and created template to track suggestion activity more efficiently
  • Lead for Employee Involvement (EI) Team development.
  • Improved EI team presence by training and supporting implementation of CI problem solving and improvement techniques; EI Teams increased from 29% of employees in FY04, to 46% of employees in FY05.
  • In FY05 two of these EI teams were selected by Corporate Staff and awarded Best Business Excellence Team and Best Performance Excellence Team.
  • One team was recognized for implementing several projects impacting customer satisfaction with the team producing minimal measurable savings of $310,000; The second team recognized for implementing various projects impacting efficiency of shipping and receiving operations
  • Other responsibilities included managing annual operations, capital budgets (Labor & Burden), for CI projects as well as collaborating L&B initiatives' for the facility
MBA: Global Management, Expected in 2007
University of Phoenix - Louisville, KY

(Traditional Courses)

Bachelor of Arts: Marketing, Expected in 2002
Kentucky State University - Frankfort, KY
Professional Affiliations
  • Cambridge Who's Who - Honor's Edition for Executives and Professionals, 2007-2008
  • CASA (Court Appointed Special Advocates) - Certified Volunteer, 2010-Current

account management, budgets, conflict resolution, customer relations, customer satisfaction, customer service, database, delivery, ERP, Financials, inventory levels, inventory control, team development, Logistics, Managing, Materials, organizing, personnel, problem solving, standardizing processes, Process Improvement, procurement, program implementation, Proofing, Quality, Sales, shipping, Six Sigma, Supervisory Experience, supply chain, trend, year end

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School Attended

  • University of Phoenix
  • Kentucky State University

Job Titles Held:

  • Supply Chain Specialist
  • Inside Sales Coordinator
  • Material Control Specialist
  • Continuous Improvement (CI) Operations Lead


  • MBA
  • Bachelor of Arts

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