Supply Chain & Retail Support Manager Resume Example
Love this resume?Build Your Own Now
SUPPLY CHAIN & RETAIL SUPPORT MANAGER
Summary
Motivated and resourceful Supply Chain Specialist and Retail Support Manager with over 2 years of expertise managing inventory control, vendor logistics, communications, and retail support. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Highly organized, proactive and punctual with team-oriented mentality.
Skills
|
|
Experience
07/2018 - CurrentSupply Chain & Retail Support ManagerTroon Golf, L.L.C. | Cape Charles , VA
- Implemented clear and effective planning strategies to meet supply chain needs and optimize direct to store receiving.
- Facilitated and enhanced company operations by handling all aspects of supply chain management logistics and recordkeeping.
- Implemented communication channels with retail staff and key vendors, prioritizing opportunities and ensuring quick problem resolution.
- Directed stores with preparation plans for cycle counts weekly.
- Evaluated new inventory, updated computer database and proactively resolved any variances/discrepancies.
- Tracked inventory and resolved issues to maintain accurate records.
- Managed day-to-day retail receiving for 57 stores, typically overseeing more than 200 purchase orders in a 24-hour period.
- Managed vendor relationships to support supply chain and maintain product quality and conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
- Manage all back-end operations for all custom sales and special ordering weekly
- Learned company products and services and communicated effectively with internal sales teams regarding actual and potential sales.
- Stayed up to date on inventories, supplies and customer orders.
- Fielded incoming calls and emails from sales representatives and verified clear and complete communication among involved parties in order to resolve ordering issues.
- Reviewed and interpreted purchase orders for compliance standard terms and conditions of sale.
- Maintained product price lists and confirmed customer orders for accurate unit pricing. Processed orders and entered into Excel for tracking, maintaining, monitoring and reporting.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
- Devised and implemented new order management processes to streamline efforts of sales staff and customers.
- Created agendas and communication materials for team meetings.
- Improved operations by working with team members and customers to find workable solutions.
- Monitored retail operational inventory to maintain adequate supply levels and order products.
- Distributed company correspondence, including memos and updates to reinforce and apprise the retail stores of corporate objectives and developments.
- Streamlined back office services for stores to promote proper functionality and efficiency.
- Developed weekly and monthly issued routine reports to help senior leaders improve decision-making related to retail stores.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Supported and developed methods of internal communication with staff and leaders, including building and posting stories on intranet and external internet.
- Informed employees of organizational developments and staff accomplishments through written communications.
- Produced a daily communication for all employee to keep personnel informed of corporate events and programs.
- Communicated updated marketing plans to increase branding exposure, customer traffic and sales.
01/2018 - 07/2018Restaurant Bar ManagerErica's Restaurante | City , STATE
- Managed customer service by training staff, overseeing operations and resolving issues quickly.
- Improved customer base size by 22% through engaging in friendly chat with 75+ customers daily.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Monitored cash intake to eliminate discrepancies.
05/2015 - 12/2017E-Commerce Administrative DirectorCivil Service Supply | City , STATE
- Used Excel spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
- Brought in over 100k per month in sales by leveraging effective promotional, sales and customer service strategies.
- Sold and shipped average of 200-400 items per week.
- Handled all aspects of business, including accounting, purchasing, packing, and shipping.
- Worked with vendors and supply distributors to negotiate bulk discounts.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
Education
05/2012Associate of Arts: General Studies
Quinsigamond Community College | City, State
Quinsigamond Community College | City, State
05/2003GED
Quinsigamond Community College | City, State
Quinsigamond Community College | City, State
Additional
Languages: Spanish (conversational)
Skills: QuickBooks; Celerant POS Systems; MS Office; SPS
Specialties: Supply Chain Management; Retail Operations Management; Team Building & Leadership; Employee Coaching; Direct to Retail Receiving; Budgeting; Store Openings; Sales Lifecycle Management; Customer Service;
Interests: Running; hiking; personal fitness; nutrition; coffee connoisseur; mixology; rooting for the Boston Bruins
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
Resume Overview
School Attended
- Quinsigamond Community College
Job Titles Held:
- Supply Chain & Retail Support Manager
- Restaurant Bar Manager
- E-Commerce Administrative Director
Degrees
- 05/2012 Associate of Arts : General Studies
05/2003 GED
Similar Resumes
