Supply Chain & Retail Support Manager Resume Example Pure Hockey LLC

SUPPLY CHAIN & RETAIL SUPPORT MANAGER

Summary

Motivated and resourceful Supply Chain Specialist and Retail Support Manager with over 2 years of expertise managing inventory control, vendor logistics, communications, and retail support. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Strong knowledge of all MS Office applications
The ability to interact professionally in a fast-paced environment with diverse groups of executives and managers
Proven experience to work efficiently and ability to learn new processes and tool sets quickly
Visionary that possesses the ability to look beyond the present and strategically formulates next steps for future success
Ability to develop and effectively communicate strategic plans and changes leading to an efficient outsourcing operation

Ability to complete quantitative and qualitative research
Ability to compare actual performance with potential performance and communicate with business partners
Ability to work in a team environment to complete tasks and special projects
Excellent ability to build a strong database on existing vendors
Very strong communication skills with all levels of management

Experience

07/2018 - CurrentSupply Chain & Retail Support ManagerPure Hockey LLC | Holliston, MA

Implemented clear and effective planning strategies to meet supply chain needs and optimize direct to store receiving.
Facilitated and enhanced company operations by handling all aspects of supply chain management logistics and recordkeeping.
Implemented communication channels with retail staff and key vendors, prioritizing opportunities and ensuring quick problem resolution.
Directed stores with preparation plans for cycle counts weekly.
Evaluated new inventory, updated computer database and proactively resolved any variances/discrepancies.
Tracked inventory and resolved issues to maintain accurate records.
Managed day-to-day retail receiving for 57 stores, typically overseeing more than 200 purchase orders in a 24-hour period.
Managed vendor relationships to support supply chain and maintain product quality and conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
Manage all back-end operations for all custom sales and special ordering weekly
Learned company products and services and communicated effectively with internal sales teams regarding actual and potential sales.
Stayed up to date on inventories, supplies and customer orders.
Fielded incoming calls and emails from sales representatives and verified clear and complete communication among involved parties in order to resolve ordering issues.
Reviewed and interpreted purchase orders for compliance standard terms and conditions of sale.
Maintained product price lists and confirmed customer orders for accurate unit pricing. Processed orders and entered into Excel for tracking, maintaining, monitoring and reporting.
Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
Devised and implemented new order management processes to streamline efforts of sales staff and customers.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Monitored retail operational inventory to maintain adequate supply levels and order products.
Distributed company correspondence, including memos and updates to reinforce and apprise the retail stores of corporate objectives and developments.
Streamlined back office services for stores to promote proper functionality and efficiency.
Developed weekly and monthly issued routine reports to help senior leaders improve decision-making related to retail stores.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Supported and developed methods of internal communication with staff and leaders, including building and posting stories on intranet and external internet.
Informed employees of organizational developments and staff accomplishments through written communications.
Produced a daily communication for all employee to keep personnel informed of corporate events and programs.
Communicated updated marketing plans to increase branding exposure, customer traffic and sales.

01/2018 - 07/2018Restaurant Bar ManagerErica's Restaurante | Ashland, MA

Managed customer service by training staff, overseeing operations and resolving issues quickly.
Improved customer base size by 22% through engaging in friendly chat with 75+ customers daily.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
Worked with management to plan and implement special events to boost customer numbers and profits.
Monitored cash intake to eliminate discrepancies.

05/2015 - 12/2017E-Commerce Administrative DirectorCivil Service Supply | Swansea, ME

Used Excel spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
Brought in over 100k per month in sales by leveraging effective promotional, sales and customer service strategies.
Sold and shipped average of 200-400 items per week.
Handled all aspects of business, including accounting, purchasing, packing, and shipping.
Worked with vendors and supply distributors to negotiate bulk discounts.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.

Education

05/2012Associate of Arts: General Studies
Quinsigamond Community College | Worcester, MA

05/2003GED
Quinsigamond Community College | Worcester, MA

Additional

Languages: Spanish (conversational)

Skills: QuickBooks; Celerant POS Systems; MS Office; SPS

Specialties: Supply Chain Management; Retail Operations Management; Team Building & Leadership; Employee Coaching; Direct to Retail Receiving; Budgeting; Store Openings; Sales Lifecycle Management; Customer Service;

Interests: Running; hiking; personal fitness; nutrition; coffee connoisseur; mixology; rooting for the Boston Bruins

Resume Overview

Companies Worked For:

Pure Hockey LLC
Erica's Restaurante
Civil Service Supply

School Attended

Quinsigamond Community College

Job Titles Held:

Supply Chain & Retail Support Manager
Restaurant Bar Manager
E-Commerce Administrative Director

Degrees

05/2012 Associate of Arts : General Studies
05/2003 GED

Supply Chain & Retail Support Manager Resume Example

Resume Score: 80%

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