15 years' of progressive experience in Customer Service, Traffic Management, Operations, Inventory Planning, Purchasing and Supply Chain, both in BTB and FMCG markets. I love using my competences: drive process improvement, communicate with impact, make sound decisions, coach and develop people, show my initiative.
Strong organizational skills Sharp problem solver Energetic work attitude | Proficient in Windows any version and Mac, Office Pack (Excel, Word, Power Point), Outlook and all popular computer programs. Proficient in AS / 400 e SAP R / 3: MDM, WM, SD, CS, MM APO, BW, BI, (order, invoicing, inventory, planning, sales and production, forecasting). Good knowledge of Visual Byblos for electronic storage; Galaxy for Sales reporting and Sirio for Sales forecasting. |
Closure of the European affiliates' warehouses and centralization of the distribution in a unique warehouse in Italy. Management of the standardization of all processes and procedures, also on IS side (SAP R/3).
Before the centralization of the warehouse in a single place, every affiliate sold and distributed the products directly on their territory (UK, Germany, France, Benelux, Austria, Czech Republic, Hungary and Lithuania). Following the new approach, I was on the front line to find new and standardized ways to work and manage the everyday business.
Creation of a new department in a small company for the planning and supply chain management of the products
Team building in a back office group overwhelmed by the absence of a leader for 2 years
Report to: Country Director
• Planning responsible for short shelf life products (total SL 30 days, to customer 15 days)
• Transport and logistics Budget (500 k€), Unsaleable (150 k€)
• Sales Forecast and interface with Production / Marketing and Mondelez commercial teams
• Inventory Management (1000 pallets)
• Projects Management:
o Unsalable reporting and action plan to reduce returns and replacements (from 29 €/ton in 2008 to 13 €/ton in 2014)
o Distribution Costs Reduction (from 71€/ton to 62€/ton)
o Service Level Improvement: from 98.3% to 99.7%
o Sustainable environment: study on packaging reduction
o Focus on GDO and DO Promotion activities
• 180 sold to customers, 1800 drop points
• Special Situation Management/ Toll Free Number Management/ Monitoring of Quality KPIs
• RLS
I coordinate one resource
Implemented project: Creation of a new function in the core of the business: in such a small context, the planning and supply chain functions were perfectly integrated to the exixting structure, so that today they are one of the main incentive to the growth of the company
Attended courses:
The Lean Management
Rappresentante Lavoratori Sicurezza
GDO: New perspectives for Logistics
Report to: Financial Director
Vandemoortele is a Belgian Company specialized in spreads, oils and vegetable fats, frozen bakery products and bread. In Italy, the distribution of chocolates and raw material for bakeries and industries is also part of the business. I coordinated a group of 4 people in the back office department, and one in the warehouse.
Report to: Logistics Director
Instrumentation Laboratory deals with diagnostic products and tools, instruments, reagents and medical devices. Since 2011 IL European Distribution is being managed from Italy, together with that of worldwide dealers. This project was implemented by the Logistic Director and me.
Coordinating a team of 7 people, my responsibilities were:
• Management and control of the Italian and International trade, in order to provide 24 / 48 hours deliveries wherever necessary
• Choose of the forwarders and reporting on quality and costs of the services
• Coordination with the Italian and International sales departments, and with customer services to obtain a better service on deliveries
• Reporting on costs, search for useful savings on inbound and outbound deliveries maintaining service level and quality
• Check and monitor of transport invoices, development of an automated informatic system to check invoices directly from SAP
• Claim management for not delivered or damaged items (4/5 day), credit notes management
• Instruments planning
Traffic Manager (March, 2004 til Dec, 2004)
Report to: Logistics Director
Coordinating a team of 2 people (National Specialist and International Specialist) my responsibilities were:
• Transport Budget – check and analysis
• Italian and European Traffic Cost Management
• Negotiation for 1000 boxes/day
• Import Management from Europe, Japan, US
Distribution Specialist and Instruments Planner (July, 2001 til February, 2004)
Report to: Logistics Director
• Reporting on couriers' costs, delivery time and type of service. Average: 600 boxes / day
• Warehouse and transport claims management
• Instruments planning
Customer Service International (July, 2000 a July, 2001)
Report to: Logistics Director
Report to: Logistics Director
•Forecast and production planning / stock control
•Delivery Plan for affiliates in France / Belgium / Spain
•Deliveries and documentation for the Eastern Countries, and the Middle East, such as EUR1, credit letter, origin certificates, bank warranties)
Italian mother tongue
English proficient
French proficient
Spanish basic
Budget management, BI, credit, customer service, Czech, Delivery documentation, forecasting, international sales, Inventory Management, invoicing, Excel, Office, Outlook, Power Point, Windows, 2000, Word, Negotiation, quality, reporting, research, Sales, Sales forecasting, SAP, SAP R / 3, stock control, teaching.
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