supply chain director resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
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Professional Summary

A Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 5 years of experience in leading organizational business units. A U.S. Army Retired Warrant Officer with over 20 years of successful experience in Logistics and Staff Management . Recognized consistently for performance excellence and contributions to success each Army Organization. Motivated to learn, grow and excel in the Supply Chain Industry

  • Leadership
  • Team development
  • Logistics management
  • Director
  • Mentor
  • Inventory Management Systems
  • Quality assurance
  • Customer Satisfaction
  • Supply chain distribution
  • Federal contracting
  • Negotiating
  • International purchasing
  • Operational improvement
  • Budgets
  • MS Office
  • Process improvement
  • Operations and logistics
  • Contract Management
  • Safety regulations implementation
  • Regulatory Compliance
  • Business operations
  • Customer service
Work History
Supply Chain Director, 07/2015 to Current
WallboxMountain View, CA,
  • Increased cost savings within the 4 years of a start-up company from $275K to $2 million by developing and implementing effective GPO's, second sourcing and value strategies
  • Reorganized the purchasing department by implementing the first cloud based ERP to reduce unnecessary purchasing and create a J-I-T supply chain with vendors
  • Served as the Project Manager for Veteran Affair and Government Request for Solicitation/ Request for Quote Contract Team that averaged $1 million in profit year over year
  • Negotiated shipping rates with national carrier and consolidated shipments at every opportunity, saving the organization $110,000 in the first two years
  • Worked with the COO, CSO and CEO to develop and implement better payment terms and higher credit strategy allowing the company to triple in size within 2 years
  • Successfully maintains a $650K plus revolving inventory by implementing the company's first e-Commerce web-based warehouse inventory management software and customer direct ordering system
  • Drove 50% improvement in supply chain growth by developing key metrics and applying Lean Six Sigma methodologies.
  • Capitalized on opportunities to make significant cost savings to areas of supplies, services and capital requirements when optimizing resource management for group purchasing organization (GPO) service line directors.
  • Deployed supply chain information management systems and outsourced transportation and inventory to maximize efficiency, cost and benefit.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Achieved 41 % inventory reduction by developing and implementing optimization methodologies for accounting processes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Conducted research to address shipping errors and packaging mistakes.
  • Led implementation of effective supply chain planning systems while improving sales, operations planning and processes for distribution network.
  • Established inventory targets, stock levels and risk mitigation targets to optimize the onhand peak inventory levels from $1.1M to $650K in revolving stock.
Senior Automotive Maintenance Warrant Officer, 05/2012 to 06/2015
US ArmyCity, STATE,
  • Supervised the logistics management operations and funding of 4,000 closely monitored 10th Mountain Divisions, inventory, weapon systems, communication equipment and vehicles inside a multi-million dollar maintenance facility.
  • Responsible for all cradle-to-the-grave life cycle of logistical ground support system or subsystem within the aviation brigade to ensure successful projected, quality assurance and business metrics of six distinctive battalions were met.
  • Utilized experience in Microsoft Office Platform and Standard Army Management System to analyze, develop and evaluate issues and develop recommendations to resolve issues of efficiency of work operations.
  • Accounted for present and historical documents, sustain system fielding, forecasting, quality assurance and implementing the organizations multi-million dollar preventive and sustainment budgets during the fiscal year.
  • Served as the senior logistics mentor to less experienced associates through facility training, presentations techniques and dynamic team development to inspire individualized requirements.
  • Directed all ground logistic requirements by planning and carrying out projects to improve the efficiency and productivity of organizations and employees in administrative support activities or for established logistics management and program analysis operations and programs; or planning, coordinating, training, and evaluating units and resolving substantive issues pertaining to mobility and logistics.
  • Exercised leadership to maximize local and global resources, as the Contracting Officer Representative (COR) by leading 12-logistic support personnel to achieve customer satisfaction and increase facility productivity.
  • Monitored all Organizational Readiness (OR) data and supervised organic as well as inorganic, automated maintenance Logistics Information Systems, and Standard Army Management Information Systems.
  • Consistently provides leadership, mentorship and sound technical advice of Senior Officers, Junior Warrant Officers, Staff Officers, Soldiers and 12-contracted employees.
  • Gathered facts and developed conclusion relative to the situation that advised the Combat Aviation Brigade (CAB) leadership, thus allowing all decisions to take on a positive logistic courses of action, saving the Army millions of dollars a year.
  • Chief of the Unit Maintained Equipment (UME) Program, accounting for over 10,000 preventive maintenance services and repairs, completed in a 12-month time period.
  • Analyzed logistic requirements and communicated needs and concerns promptly and accurately to civilian and military personnel.
  • Directly facilitated the implementation of the "Logistic Standard" initiative to return excess material and equipment to the Army Supply System.
  • Reduced contract personnel infrastructure, as the Contracting Officer Representative (COR), by $4 million dollars by negotiating and coordinating technical performance requirement details with senior 10th Mountain Division officials, thereby eliminating the need for additional contractors.
  • Managed the $2 million maintenance budget that allowed the organization to stay within the unit commander's spending glide path guidance by gathering information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations in a program or program support setting.
  • Effectively planned, scheduled, coordinated, executed, evaluated and documented readiness exercises/inspections, in order to improve the efficiency and effectiveness of organizations in carrying out wartime and peacetime contingency operations within budget constraints.
Support Operations Maintenance Warrant Officer Two, 04/2009 to 04/2012
US ArmyCity, STATE,
  • Advised the United States Forces Korea Combat Service Support Battalion (CSSB) senior leadership in the reduction of all transportation and equipment maintenance cost.
  • Standardized the logistical support structure by planning and carrying out projects to improve the efficiency and productivity of organizations and its employees in support of activities for established logistics management and program analysis operations.
  • Established numerous logistic programs that planned, coordinated, trained, and evaluated logistics personnel to resolve substantiated issues pertaining to equipment mobility and logistics.
  • Managed the leadership, administration, and operations of a 200-Soldier and Korean Augmented Troops to the United States Army (KATUSA) maintenance complex that supported the 2nd Infantry Division.
  • Internal Maintenance Support Center (MSC) lead for 600-organic pieces of equipment valued at over $20 million dollars.
  • Responsible for the planning, coordinating, and execution at all levels of support operations logistics.
Organizational Maintenance Warrant Officer One, 05/2007 to 04/2009
US ArmyCity, STATE,
  • Served as the 297thMilitary Intelligence Battalion Maintenance Warrant Officer overseeing equipment repair, project planning, weapon maintenance, facility maintenance management to include physical security systems and preventive safety.
  • Utilized specialized skills in gathering and analyzing facts to draw conclusions, troubleshooting, schematics, logistics and preventive maintenance to support an essential multi-discipline intelligence resource for the Department of the Army.
  • Managed a successfully developed and versatile teams that helped analyze logistical shortfalls within the production structure.
  • Enhanced the organization's ability to compete globally for distribution in an effort to fulfill essential requirements.
  • Project Manager for the organization's first commercial power distribution system that lead to a 25 percent decrease in maintenance manpower and auxiliary equipment requirements.
  • Implemented a power architecture grid that analyzed interrelated issues of effectiveness, efficiency, and productivity while simultaneously developing recommendations to resolve issues and problems, and applying program and logistics management principles to ensure program accomplishment.
  • Develop, identified, defined and resolved complex technical and management issues related to manning, logistics and funds.
  • Enhanced the military intelligence community's strategic capabilities throughout the area of operations efforts to facilitate the announcement and determination of alternative ways to achieve the best mix of forces, equipment, and support.
  • Subject Matter Expert (SME) on the logistics automation systems, which included Standard Army Maintenance System1-Enhance (SAMS-1E), Standard Army Retail Supply System (SARSS), basic warehouse procedure, distribution, material handling equipment, and hazardous material handling.
Masters: Business Administration, Supply Chain Management, Expected in 11/2015 to Ashford University - San Diego, CA
Bachelor of Arts: Organizational Management, Expected in 05/2013 to Ashford University - San Diego, CA
  • Designed and implemented a process that improved on time equipment readiness from 87% to 98% within 6 months, by streamlining the supply chain process.
  • Led Brigade cross functional supply chain and maintenance teams focused on enhancing logistical process.
  • Implemented the first streamlined warehouse fulfillment process with the Supply Support Activity that reduced shipping and storage cost by $400,000 annually.
  • Reorganized maintenance and supply departments to better-aligned people with their skill sets.
  • Promoted 5 staff to supervisory roles to oversee the upkeep of $30M worth of capital assets.
  • Served as expert logistics management, transportation, maintenance technical advisor to all levels of the Army management concerning the evaluation, performance, vulnerabilities and distribution worldwide, As the Support Operations Maintenance Officer, managed, developed, administered and maintained a parts logistics streamline posture that increased equipment repair times by 50% for 10 Palletized Load Systems (PLS) and 2 Reverse Osmosis Purification Systems (ROWPU), which were Critical Pacing Items for the Korean Peninsula and the United States Army.
  • Successfully developed detailed plans, goals, objectives, milestones, and evaluation criteria for important logistic support programs and related activities by developing long-range strategic plans to ensure the organization had resources and infrastructure to accomplish future missions.
  • Enforced a rigorous logistical pipeline, cost estimating and regulated maintenance schedules with over 100 divisional and non divisional units, which led to the completion of 2,500 customer support requisitions.
  • Employed years of logistical experience to a growing parts shortage problem, by successfully leveraging all available assets on the South Korea Peninsula.
  • Significantly reduced unnecessary supplies in all organizations by returning excess equipment to the retail supplier, saving the organization over $1 million in redundant spending.
Additional Information
  • MILITARY AWARDS & HONORS , Afghanistan Campaign Medal W/2 Campaign Stars Bronze Star Medal Army Commendation Medal-4th Award Good Conduct Award - 54h Award National Defense Service Medal - 2nd Award Global War on Terrorism Service Medal Kosovo Campaign Medal Korea Defense Service Medal Armed Forces Service Medal Non Commissioned Officer Professional Development Ribbon- 2nd Award Army Service Ribbon Overseas Service Ribbon-5th Award NATO Medal Drivers and Mechanic Badge 2

Lean Six Sigma White Belt Certification

Contracting Officer Representative Course

Action Officer Development Course


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Resume Overview

School Attended

  • Ashford University
  • Ashford University

Job Titles Held:

  • Supply Chain Director
  • Senior Automotive Maintenance Warrant Officer
  • Support Operations Maintenance Warrant Officer Two
  • Organizational Maintenance Warrant Officer One


  • Masters
  • Bachelor of Arts

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