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SUPPLY CHAIN CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE Resume Example

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SUPPLY CHAIN CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE
Professional Summary

Achieve industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.

Skills
  • Accounts Payable

Budget

  • Competitive
  • Cost reduction
  • Customer service
  • Delivery
  • Documentation
  • Fast
  • Inventory levels
  • Inventory
  • Maintenance schedule

Retail

  • Safety
  • Sales
  • Sales reports
  • SAP
  • Shipping
  • Supply Chain Management
  • Supply chain management software
  • Supply chain distribution
  • ERP and supply chain software
Education
Dallas Baptist UniversityCity12/2016MASTER OF ARTS: BUSINESS MANAGEMENT
Texas A&M University SystemCity09/1986BACHELOR OF BUSINESS ADMINISTRATION: FINANCE
Work History
Lennar Corp.,- SUPPLY CHAIN CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE
Reno , NV09/2014 - Current
  • Apply and execute solid knowledge of customer/sale account management in fast pace call center environment while maintaining quick processing of sales orders via verbal and electronic formats; collaborate w/sales teams on project management and cross selling of complimentary product/services; and communicate verbally and written to address product questions/service across various product brands and internal groups-sales, supply chain, shipping/receiving, and transportation to promote continuous quality customer experience
  • Collaborate with internal departments to offer customer base imaginative, thorough and practical resolutions according company guidelines and protocol
  • Provide training, and development to other CSR's
  • Communicate in a positive, friendly manner with customers and provide knowledgeable answers to questions about products, pricing, availability and technical concerns
  • Assist and work closely with customers, internally and externally, to determine order requirements, resolve product questions, returns, shipping questions, order status inquiries and product availability
  • Use various software/systems-Excel, Word, Salesforce, SAP- to maintain accurate and detailed records and utilize various internal reports to initiative concise judgement to troubleshoot, suggest alternative and make recommendations to offer customer exceptional quality experience
  • Log and refer all leads to the sales/marketing team derive from inbound telephone calls
  • Answered average of 75-100 incoming customer calls daily
  • Assist credit department with new or reactivation of account, established customer credit, and set up payment methods across various product brands
  • Comply with department objective to seek imaginative and innovative solutions to developed and deepened customer relationships to drive revenue growth
Ball Corporation- PURCHASING COORDINATOR
Fort Atkinson , WI06/2013 - 08/2014
  • Manage overall daily replenishment of procurement process while ensuring consistent internal customer satisfactions
  • Proactively delivered a high level of customer service while providing daily contact and acting as a liaison between the supply chain group and the various service center management team
  • Facilitate spot purchase requests for Central and Western sales and service centers for either direct customer or service center shipment and courier pick-up. ; planned and executed full/split shipments to sales and service centers from preferred suppliers
  • Monitor ancillary material/services weekly, per supply department inventory metrics
  • Reconciled receipts, package quantities, and invoice discrepancies
  • Works w/data management and accounting groups to execute and processed build-a-part requests and setting up price structure
  • Ensured compliance with company policies, procedures, and safety regulations; maintained a safe working environment, and reported all accidents and unsafe conditions
  • Working with manager on implementation of cost reduction and eliminate waste a
  • Ensured that right amount of materials were delivered to production pallet at right time
  • Assessed areas of service concern and developed improvement plans
  • Identified and targeted critical procurement issues, saving 10-15% in year time frame by capitalizing on volume purchase split between high volume sales/service centers
  • Drove sales growth in South & Western region area
Ericson- Order Fulfillment Specialist I
City , STATE10/2012 - 06/2013
  • Evaluate and Implemented change orders to assess site telecommunication tower deployment readiness
  • Submit to supervisor purchase order(s) to complete tower within budget and certify site compliance
  • Work with supply chain group to address purchase order shortages and/or fulfillment dates and timeline
  • Execute site status report for final approval by department and site managers
Sherwin Williams - Aerosol Facility- MRO Buyer/Material Planner
City , STATE08/2007 - 10/2012
  • Evaluate system purchases profile in order to execute store room replenishment requisitions via department and site manager approval
  • Manage inventory turns via kanban, project kitting and corporate centralized purchasing contracts
  • Identify and upload machinery/equipment bill of ladings via MS Access in Oracle maintenance software
  • Entered orders for material part numbers required for production and monitored part number deliveries to ensure they meet on-time delivery expectations
  • Run daily or weekly MRP/ERP reported to address variance or address any discrepancies
  • Coordinated finished goods movement with suppliers providing secondary operations
  • Communicated frequently with vendors to understand all issues an.d immediately informed management of issues affecting inventory cost, availability, service or quality
  • Addressed quality, damage, availability, and delivery issues on MRO items with vendors; worked with vendors and warehouses to resolve inventory discrepancies
  • Maintained current and accurate data in MRO system and tracked historical MRO item use and appropriate metrics
  • Oversee a cost-saving initiative of 10 - 15% of the maintenance budget and additional 5% savings thru competitive market comparison and price concession initiatives within other department year over year
  • Act as site liaison of implementation of corporate purchase centralization process and cost reduction program
  • Sourced new vendors in effort to boost range of products offering while reducing costs through strategic contract negotiations
  • Work closely with safety manager to complete contractor/vendor safety profiles and conduct on-site orientation program per corporate policies and procedures
  • Led maintenance team in training of Oracle MRO software in order to execution in work orders, parts requests and PM scheduling to comply with daily machinery/equipment or facility related job tasks
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits
  • Resolved conflicts and negotiated mutually beneficial agreements between site and contractors/vendors
  • Saved 10-15% by implementing cost-saving initiatives that addressed long-standing service and inventory consolidation
  • Resolved inventory and or service problems, improved operations and provided exceptional internal client support
Affiliations
  • Supply Chain Analyst | Resourceful and target-driven professional with extensive experience in supporting capacity in purchasing/sourcing; site/facility management; parts & warehouse controls; contractor & environment, health and safety training; record management; office support; and customer service. Master of Business Management | Lean Manufacturing & Six Sigma Training Procurement | Purchasing | Inventory Control | Budget Management | Regulatory Compliance AS400 | SAP | Oracle | MP2 | Window 7 | Microsoft Office (Word, Excel, Access, PowerPoint) | Salessforce Leadership | Team Building | Relationship Management | Communication | Problem Solving, COMMUNITY INVOLVEMENT
  • Board Member of Ellis County Museum
  • Volunteer w/Ellis County Election Office
  • Build Your Own Now

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    Resume Overview

    School Attended

    • Dallas Baptist University
    • Texas A&M University System

    Job Titles Held:

    • SUPPLY CHAIN CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE
    • PURCHASING COORDINATOR
    • Order Fulfillment Specialist I
    • MRO Buyer/Material Planner

    Degrees

    • MASTER OF ARTS : BUSINESS MANAGEMENT
      BACHELOR OF BUSINESS ADMINISTRATION : FINANCE

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