SUPPLY CHAIN CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE Resume Example Dal Tile Corporate Headquarters

Victor

Pointer

Professional Summary

Achieve industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.

Skills

Accounts Payable

Budget

Competitive
Cost reduction
Customer service
Delivery
Documentation
Fast
Inventory levels
Inventory
Maintenance schedule

Retail

Safety
Sales
Sales reports
SAP
Shipping
Supply Chain Management
Supply chain management software
Supply chain distribution
ERP and supply chain software

Education

Dallas Baptist UniversityDallas, TX12/2016MASTER OF ARTS: BUSINESS MANAGEMENT

Texas A&M University SystemCommerce, TX09/1986BACHELOR OF BUSINESS ADMINISTRATION: FINANCE

Work History

Dal-Tile Corporate Headquarters- SUPPLY CHAIN CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE
Dallas, TX09/2014 - Current

Apply and execute solid knowledge of customer/sale account management in fast pace call center environment while maintaining quick processing of sales orders via verbal and electronic formats; collaborate w/sales teams on project management and cross selling of complimentary product/services; and communicate verbally and written to address product questions/service across various product brands and internal groups-sales, supply chain, shipping/receiving, and transportation to promote continuous quality customer experience
Collaborate with internal departments to offer customer base imaginative, thorough and practical resolutions according company guidelines and protocol
Provide training, and development to other CSR's
Communicate in a positive, friendly manner with customers and provide knowledgeable answers to questions about products, pricing, availability and technical concerns
Assist and work closely with customers, internally and externally, to determine order requirements, resolve product questions, returns, shipping questions, order status inquiries and product availability
Use various software/systems-Excel, Word, Salesforce, SAP- to maintain accurate and detailed records and utilize various internal reports to initiative concise judgement to troubleshoot, suggest alternative and make recommendations to offer customer exceptional quality experience
Log and refer all leads to the sales/marketing team derive from inbound telephone calls
Answered average of 75-100 incoming customer calls daily
Assist credit department with new or reactivation of account, established customer credit, and set up payment methods across various product brands
Comply with department objective to seek imaginative and innovative solutions to developed and deepened customer relationships to drive revenue growth

Marazzi Tile & Stone- PURCHASING COORDINATOR
Dallas, Texas06/2013 - 08/2014

Manage overall daily replenishment of procurement process while ensuring consistent internal customer satisfactions
Proactively delivered a high level of customer service while providing daily contact and acting as a liaison between the supply chain group and the various service center management team
Facilitate spot purchase requests for Central and Western sales and service centers for either direct customer or service center shipment and courier pick-up. ; planned and executed full/split shipments to sales and service centers from preferred suppliers
Monitor ancillary material/services weekly, per supply department inventory metrics
Reconciled receipts, package quantities, and invoice discrepancies
Works w/data management and accounting groups to execute and processed build-a-part requests and setting up price structure
Ensured compliance with company policies, procedures, and safety regulations; maintained a safe working environment, and reported all accidents and unsafe conditions
Working with manager on implementation of cost reduction and eliminate waste a
Ensured that right amount of materials were delivered to production pallet at right time
Assessed areas of service concern and developed improvement plans
Identified and targeted critical procurement issues, saving 10-15% in year time frame by capitalizing on volume purchase split between high volume sales/service centers
Drove sales growth in South & Western region area

Ericson- Order Fulfillment Specialist I
Plano, Texas10/2012 - 06/2013

Evaluate and Implemented change orders to assess site telecommunication tower deployment readiness
Submit to supervisor purchase order(s) to complete tower within budget and certify site compliance
Work with supply chain group to address purchase order shortages and/or fulfillment dates and timeline
Execute site status report for final approval by department and site managers

Sherwin Williams - Aerosol Facility- MRO Buyer/Material Planner
Ennis, Texas08/2007 - 10/2012

Evaluate system purchases profile in order to execute store room replenishment requisitions via department and site manager approval
Manage inventory turns via kanban, project kitting and corporate centralized purchasing contracts
Identify and upload machinery/equipment bill of ladings via MS Access in Oracle maintenance software
Entered orders for material part numbers required for production and monitored part number deliveries to ensure they meet on-time delivery expectations
Run daily or weekly MRP/ERP reported to address variance or address any discrepancies
Coordinated finished goods movement with suppliers providing secondary operations
Communicated frequently with vendors to understand all issues an.d immediately informed management of issues affecting inventory cost, availability, service or quality
Addressed quality, damage, availability, and delivery issues on MRO items with vendors; worked with vendors and warehouses to resolve inventory discrepancies
Maintained current and accurate data in MRO system and tracked historical MRO item use and appropriate metrics
Oversee a cost-saving initiative of 10 - 15% of the maintenance budget and additional 5% savings thru competitive market comparison and price concession initiatives within other department year over year
Act as site liaison of implementation of corporate purchase centralization process and cost reduction program
Sourced new vendors in effort to boost range of products offering while reducing costs through strategic contract negotiations
Work closely with safety manager to complete contractor/vendor safety profiles and conduct on-site orientation program per corporate policies and procedures
Led maintenance team in training of Oracle MRO software in order to execution in work orders, parts requests and PM scheduling to comply with daily machinery/equipment or facility related job tasks
Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits
Resolved conflicts and negotiated mutually beneficial agreements between site and contractors/vendors
Saved 10-15% by implementing cost-saving initiatives that addressed long-standing service and inventory consolidation
Resolved inventory and or service problems, improved operations and provided exceptional internal client support

Affiliations

Board Member of Ellis County Museum

Volunteer w/Ellis County Election Office

Resume Overview

Companies Worked For:

Dal-Tile Corporate Headquarters
Marazzi Tile & Stone
Ericson
Sherwin Williams - Aerosol Facility

School Attended

Dallas Baptist University
Texas A&M University System

Job Titles Held:

SUPPLY CHAIN CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE
PURCHASING COORDINATOR
Order Fulfillment Specialist I
MRO Buyer/Material Planner

Degrees

MASTER OF ARTS : BUSINESS MANAGEMENT
BACHELOR OF BUSINESS ADMINISTRATION : FINANCE

SUPPLY CHAIN CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE Resume Example

Resume Score: 80%

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