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supply chain customer service inside sales representative resume example with 13+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Accounts Payable
  • Cost reduction
  • Customer service
  • Inventory
  • Maintenance schedule
  • Safety
  • Sales
  • SAP
  • Shipping/Logistics
  • Supply Chain Management
  • ERP and supply chain software
  • Vendor relations
  • Purchasing expertise
  • Communication skills
  • Resourcefulness
  • Continuous process improvements
  • Vendor coordination
  • Pricing negotiations
  • Materials sourcing
  • Contract Negotiation
  • Budgeting
Work History
09/2014 to Current SUPPLY CHAIN CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE Meritage Homes | Atlanta, GA,
  • Apply and execute solid knowledge of customer/sale account management in fast pace call center environment while maintaining quick processing of sales orders via verbal and electronic formats; collaborate w/sales teams on project management and cross selling of complimentary product/services; and communicate verbally and written to address product questions/service across various product brands and internal groups-sales, supply chain, shipping/receiving, and transportation to promote continuous quality customer experience
  • Collaborate with internal departments to offer customer base imaginative, thorough and practical resolutions according company guidelines and protocol
  • Provide training and development to other CSR's
  • Communicate in a positive, friendly manner with customers and provide knowledgeable answers to questions about products, pricing, availability and technical concerns
  • Assist and work closely with customers-internally and externally-to determine order requirements, resolve product questions, returns, shipping questions, order status inquiries, and product availability
  • Use various software/systems-Excel, Word, Salesforce, SAP- to maintain accurate and detailed records and utilize various internal reports to initiative concise judgement to troubleshoot, suggest alternative, and make recommendations to offer customer exceptional quality experience
  • Log and refer all leads to the sales/marketing team derive from inbound telephone calls
  • Answered average of 75-100 incoming customer calls daily
  • Assist credit department with new or reactivation of account, established customer credit, and set up payment methods across various product brands
  • Comply with department objective to seek imaginative and innovative solutions to developed and deepened customer relationships to drive revenue growth
06/2013 to 08/2014 PURCHASING COORDINATOR Ball Corporation | Kent, WA,
  • Manage overall daily replenishment of procurement process while ensuring consistent internal customer satisfactions
  • Proactively delivered a high level of customer service while providing daily contact and acting as a liaison between the supply chain group and the various service center management team
  • Facilitate spot purchase requests for Central and Western sales and service centers for either direct customer or service center shipment and courier pick-up; planned and executed full/split shipments to sales; and service centers from preferred suppliers
  • Monitor ancillary material/services weekly per supply department inventory metrics
  • Reconciled receipts, package quantities, and invoice discrepancies
  • Works w/data management and accounting groups to execute and processed build-a-part requests and setting up price structure
  • Ensured compliance with company policies, procedures, and safety regulations; maintained a safe working environment, and reported all accidents and unsafe conditions
  • Working with manager on implementation of cost reduction and eliminate waste plan in workflow
  • Ensured that right amount of materials were delivered to production pallet at right time
  • Assessed areas of service concern and developed improvement plans
  • Identified and targeted critical procurement issues, saving 10-15% in year time frame by capitalizing on volume purchase split between high volume sales/service centers
  • Drove sales growth in South & Western regions
10/2012 to 06/2013 Order Fulfillment Specialist I Ericson | City, STATE,
  • Evaluate and Implemented change orders to assess site telecommunication tower deployment readiness
  • Establish with supervisor purchase order(s) to complete tower within budget and certify 100% site compliance
  • Work with supply chain group to address purchase order shortages and/or fulfillment dates and timeline
  • Execute site status report for final approval by department and site managers
08/2007 to 10/2012 MRO Buyer/Material Planner Sherwin Williams - Aerosol Facility | City, STATE,
  • Evaluate system purchases profile in order to execute store room replenishment requisitions via department and site manager approval
  • Manage inventory turns via kanban, project kitting and corporate centralized purchasing contracts
  • Identify and upload machinery/equipment bill of ladings via MS Access in Oracle maintenance software
  • Entered orders for material part numbers required for production and monitored part number deliveries to ensure they meet on-time delivery expectations
  • Run daily or weekly MRP/ERP reported to address variance or address any discrepancies
  • Coordinated finished goods movement with suppliers providing secondary operations
  • Communicated frequently with vendors to understand all issues an.d immediately informed management of issues affecting inventory cost, availability, service or quality
  • Addressed quality, damage, availability, and delivery issues on MRO items with vendors; worked with vendors and warehouses to resolve inventory discrepancies
  • Maintained current and accurate data in MRO system and tracked historical MRO item use and appropriate metrics
  • Oversee a cost-saving initiative of 10 - 15% of the maintenance budget and additional 5% savings thru competitive market comparison and price concession initiatives within other department year over year
  • Act as site liaison of implementation of corporate purchase centralization process and cost reduction program
  • Sourced new vendors in effort to boost range of products offering while reducing costs through strategic contract negotiations
  • Work closely with safety manager to complete contractor/vendor safety profiles and conduct on-site orientation program per corporate policies and procedures
  • Led maintenance team in training of Oracle MRO software in order to execution in work orders, parts requests and PM scheduling to comply with daily machinery/equipment or facility related job tasks
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits
  • Resolved conflicts and negotiated mutually beneficial agreements between site and contractors/vendors
  • Saved 10-15% by implementing cost-saving initiatives that addressed long-standing service and inventory consolidation
  • Resolved inventory and or service problems, improved operations and provided exceptional internal client support
Education
Expected in 12/2016 to to MASTER OF ARTS | BUSINESS MANAGEMENT Dallas Baptist University, Dallas, TX, GPA:
Expected in 09/1986 to to BACHELOR OF BUSINESS ADMINISTRATION | FINANCE Texas A&M University System, Commerce, TX, GPA:
Affiliations
  • Supply Chain Analyst | Resourceful and target-driven professional with extensive experience in supporting capacity in purchasing/sourcing; site/facility management; parts & warehouse controls; contractor & environment, health and safety training; record management; office support; and customer service. Master of Business Management | Lean Manufacturing & Six Sigma Training Procurement | Purchasing | Inventory Control | Budget Management | Regulatory Compliance AS400 | SAP | Oracle | MP2 | Window 7 | Microsoft Office (Word, Excel, Access, PowerPoint) | Salessforce Leadership | Team Building | Relationship Management | Communication | Problem Solving, COMMUNITY INVOLVEMENT
  • Board Member of Ellis County Museum
  • Volunteer w/Ellis County Election Office
  • Certifications

    Conflict/Mediation Resolution

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    Resume Overview

    School Attended

    • Dallas Baptist University
    • Texas A&M University System

    Job Titles Held:

    • SUPPLY CHAIN CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE
    • PURCHASING COORDINATOR
    • Order Fulfillment Specialist I
    • MRO Buyer/Material Planner

    Degrees

    • MASTER OF ARTS
    • BACHELOR OF BUSINESS ADMINISTRATION

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