Sr. Sales Operations Support Specialist
with more than 5 years providing results-oriented leadership, workflow analysis and project management expertise.
Trained in Six Sigma methodologies
Microsoft Office Suite
Business process mapping
Supply Chain Business Analyst, 06/2013
to 02/2014 Cisco Corporation / Insight Global Inc – San Jose,
Performed post-implementation Oracle R12 project initiative duties to assist supply chain operations and translate business needs into IT specs.
Monitored system performance, identified process inefficiencies and worked cross-functionally to make improvement recommendations to the GSM team for efficient component planning actions and deliverables.
Participated in the development of automated dashboard communications and analytics to enable business decisions.
Published weekly product and shipment data extract reports to Sales and Marketing teams.
Conducted UAT to model Oracle R12 enhancements.
Interpreted internal/external business challenges and recommended best practices to improve products, processes and services.
Learned industry language, departmental processes, process specifications and equipment configurations.
Created recurring reports per demand/supply chain business requirements to lead functional teams in the development of standards, policy and procedures.
Developed dashboard communications regarding supply planning delivery performance across multiple stakeholders using KPI's to measure ERP system and supplier performance.
Applied inventory management principles to support E&O.
Identified process inefficiencies through gap analysis.
Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
Mapped process activities to desired outcomes to rectify operational inefficiencies.
Sales Operations Senior Analyst, 09/2010
to 04/2013 Dell Corporation / F10 Networks Inc – San Jose,
Primary Sales Operations Analyst to support the objectives of the Sales and Marketing teams to expand the customer base.
Assisted customers by providing technical and non-technical product information via phone or email.
Processed orders in a high volume department and met target customer delivery dates.
Managed large complex data sets for B2B communications.
Managed demo and lease customer account information.
Performed pre / post sales operations support.
Prepared the distribution of accounts, updated databases for pricing and quotes as appropriate.
Used good judgment to manage suppliers, material and inventory within defined processes and procedures.
Systematically planned and monitored KPI's and interfaces with suppliers to identify product movement, inventories and execute the delivery of products.
Supported month end requirements for financial reporting.
Communicated action items supporting improvements to A/R aging reports.
Worked cross-functionally with account executives, finance, operations, legal, receiving and logistics teams.
Supported Sales and Marketing teams via Salesforce.com and CRM tool for performance analysis of pipeline leads, territory changes, quoting, deals, opportunities and POS information.
Resolved escalated component shortages via active communications with suppliers and stakeholders.
Maintained detailed records of hardware and software maintenance contracts.
Assisted with sales process training.
Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
Customer Backlog Manager, 06/2006
to 01/2010 Sun Microsystems Inc – Santa Clara,
Managed high volume order fulfillment and supply chain project management activities for Lease, Commercial, NPI and Telecommunication orders.
Developed and implemented global strategy to source components from Japan.
Engaged with offshore procurement operations teams and supply partners to confirm deal negotiations and contract administration.
Managed integrated procurement strategy to support the business case and transition plan.
Identified savings of $20M associated with improved sourcing, export compliance, resulting in $120M savings within the first 6 months.
Worked with product engineering and commodity teams to meet key NPI deliverables and reduce costs.
Updated Oracle BOM, ECO, MRP and ERP item attributes.
Established process standards and best practices for process improvements with central teams such as Operations, Planning, Engineering, NPI, Sales, Marketing and Finance.
Conducted training and communication forums.
Provided expertise for lead-time reduction using Oracle ATP logic.
Managed supply planning, inventory and scheduling related activities.
Kept thorough records of customer interactions including order schedule status, product shipment, licenses, Lease, BOM maintenance and customer return information.
Met Direct Shipment business goal for 100% order release and shipment daily.
Published daily metric reports for the fulfillment, global sales and supply operations teams.
Publications included Business Requirement Planning, Clean-to-Ship, Sales Order Hold and Request Commit reports.
Created solutions for process improvements to reduce cycle times and ensure process changes to redirect and manage shipments of escalated orders.
Determined inventory and supply allocation priorities to support business objectives.
Strong understanding of supplier processes and risk factors.
Global PO-POD project team member for AMER, Latin America, APAC and EMEA account teams to identify order management process deficiencies.
Database Administrator / Business Analyst / SOX Auditor, 02/2005
to 06/2006 Sun Microsystems Inc ETG Corporation – Santa Clara,
Contract employee, supported special projects for sales operations.
Performed data clean up and analysis for account utilization.
SOX Auditor for alignment of global business practices.
Gathered requirements and reported current-state business practices for Human Resources, Finance, IT, Payroll and Supply Planning departments.
Provided support for internal and external SOX and ISO audits and resolved findings.
Business Analyst, 06/2004
to 12/2004 Sony Corporation – San Jose,
Collaborated with technical support team to ensure employees had secure and up-to-date identity access.
Active member of project implementation team and functional subject matter expert to document business requirements, define the project scope, obtain project funding and provide tool migration support.