supervisory medical support assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Well-qualified Supervisor of Medical Support Assistant/Human Resource Management with proven success in improving operations and solving problems. Highly proficient in building relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

  • Computer proficient
  • Microsoft office ( Word, Excel, Powerpoint)
  • VA software proficiency ( CPRS, VSE, VetText, VISTA, CTM, ICB)
  • Trained on VSSC and Pyramid data collection software
  • Creative problem solving
  • Customer Service/I-CARE
  • Lean belt certificate
  • Black belt ongoing training
  • Decision-making and team collaboration
  • First line patient advocate
  • Servant Leadership and Team Building Skills
Work History
Supervisory Medical Support Assistant, 10/2016 to Current
Veterans Health AdministrationRochester, NY,
  • 40 hours/week Successfully manage 13 MSAs. Provide one and one training as well as schedule any training with subject matter experts to assist with any new training processes.
  • Direct and conduct recruitment, hiring and training of new employees.
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
  • Ensuring delivery of effective and efficient medical administration services to various outpatient, specialty services, and behavioral health clinics.
  • Oversees clerical & administrative personnel day-to-day operations of these areas and performs special assignments.
  • Interprets and administers VA policies, directives, regulations, and public laws relative to medical benefits.
  • Performs scheduling and insurance audits as required by Scheduling Directive.
  • Ensures Advanced MSAs are complaint with Insurance Code Buffering (ICB) scanning policy process.
  • Ensure MSAs are adhering to facility’s consult and RTCO policy when scheduling for specialty clinics.
  • Daily review of active/pending consults, return to clinic orders, no show reports, open encounters, recall delinquency for accuracy and disposition.
  • Meet deadlines, adjusting to different flow & sequence of work to meet needs of the specialty clinics.
  • Manage multiple scheduling systems of VAR, VetText, and Consult Tracking Management (CTM).
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Organized information and prioritized tasks keeping co-workers and leadership engaged to exchange information and best practices for more efficient outcomes.
  • Successfully cancels Specialty clinics minimizing clinic and patient disruption.
  • Communication via Team huddles with staff to ensure transparency of method issues, equipment concerns, supply needs and staffing concerns. Resulting in more clear and concise direction and providing opportunities for staff to have forum to address their concerns with any processes affecting daily work
Advanced Medical Support Assistant, 05/2014 to 10/2016
Department Of Veterans AffairsCoralville, IA,
  • 40 hours/week Scheduled over 75 + appointments daily for patients.
  • Registered and check-in new and established patients, for Mammograms, X-rays, special barium swallow procedures and CT scans.
  • Relayed messages from patients to Radiologists and technicians regarding test imaging results and imaging preparation.
  • Scheduled/cancelled, rescheduled patient’s appointments, and entered no-show information.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Prepared treatment rooms for patient examinations by setting up medical equipment.
  • Mailed patient appointment letters.
  • Interviewed patients to verify and update clinical and demographic records.
Administrative Support/Radiology Scheduler, 07/2006 to 06/2014
Healthcare PartnersSpringdale, AR,
  • Retrieved medical data for physicians and patients.
  • Collected, organized and entered patient data into medical systems.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Monitored all incoming calls in facility and provided response.
  • Coordinated with external specialist to prepare schedule as per orders.
  • Analyzed and validated all orders as per treatment plan of patients.
  • Monitored referrals to clinic and scheduled appointment.
  • Assisted clinical staff to resolve all issues concerning referrals.
  • Maintained record of all patient information on RIS systems. Ensured compliance to safety policies and regulations efficiently.
  • Administered customer account transactions and maintained insurance data.
  • Maintained record of all orders on RIs database.
  • Developed exam schedule and provided appropriate result for each order.
  • Provided all required assistance to various patients.
  • Greeted patients with professional courtesy and supported.
  • Managed clinical information and ensured accuracy of all information.
  • Developed and provided update to everyday schedule on master system.
  • Generated patient schedule for all radiology examinations.
  • Designed RIS scheduler and enter all radiology exam data in it.
  • Collected, organized and entered patient data into medical systems
Patient Relations Representative, 09/1997 to 07/2006
Mill Valley PediatricsCity, STATE,
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Evaluated patient care needs and prioritize treatment and maintained patient flow.
  • Handled tasks of collecting co-payments and verifying insurance coverage.
  • Performed responsibilities of scheduling and confirming patient appointments.
  • Responsible for preparing and maintaining patient charts in a neat and accurate manner.
Master of Arts: Child And Adolescent Psychology, Expected in 12/2014 to The Chicago School of Professional Psychology - Los Angeles, CA
Bachelor of Science: Child And Adolescent Psychology, Expected in 05/2012 to University of Phoenix - Concord, CA,
: Medical Assistant Program, Expected in 06/1997 to Dickinson Warren College - Concord, CA,

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Resume Overview

School Attended

  • The Chicago School of Professional Psychology
  • University of Phoenix
  • Dickinson Warren College

Job Titles Held:

  • Supervisory Medical Support Assistant
  • Advanced Medical Support Assistant
  • Administrative Support/Radiology Scheduler
  • Patient Relations Representative


  • Master of Arts
  • Bachelor of Science

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