Supervisory Medical Support Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
A reliable, capable and enthusiastic supervisor who is able to take on the management role and coordinating duties of any leadership role. Possessing extensive experience of supporting, developing and motivating teams to do better and to drive continuous improvements across a range of work activities.
  • Strategic planning
  • Leadership experience
  • Decision-making ability
  • Clear communication skills
  • Critical thinking
Attention to detailTeam buildingHIPAA complianceQuality assuranceFluent in [Language]
Work History
Supervisory, Medical Support Assistant, 05/2016 to Current
Department Of Veterans AffairsColorado Springs, CO,
  • 40 hours/week Coordinated with human resources department in hiring the appropriate individuals for the workforce and assisted in designing appropriate training programs.
  • Maintained and documented work completed on a daily basis; presented the report to the management.
  • Conducted briefings and meetings before and after work sessions, which included praising individuals as well as clarifying various areas that they need to work on.
  • Provide daily on-site management of all clinic clerical support activities.
  • Prepare work schedules and ensures that clinics are adequately staffed.
  • Oversees and monitors that clerical staff are appropriately scheduling appointments.
  • Develop performance standards, rates and communicates performance rating to staff.
  • Ensures staff is sufficiently trained to handle the unique needs of each clinic.

Office Manager, 10/2014 to 02/2016
WesbancoHarrison, OH,
  • 40 hours/week Register new patients and enter/update patient/insurance information correctly Scheduling/managing appointments (office visits and surgeries) for patients in accordance with established procedures Verify insurance benefits and obtain authorization Examine Vouchers Dispense Medications Greet patients and monitor flow Assist physician, room patients and prepare charts for examination Administer Videonystagmograpy (VNG) test on patients.
  • Answer multi line phones in a professional and courteous manner Receive and process insurance/patient payments.
  • Prepare bank deposits Maintain accurate inventory of medical/office supplies Assist with projects and duties as assigned Interface with patients, doctors and healthcare professionals in a courteous manner Communicate with Phone exchange service.
  • Retrieve/return voice mails, emails, etc.
  • Publish weekly/daily physician schedule Compose letters/reports as needed and forms for patients, insurance, etc.
  • Filing, recording and distributing of documents, messages, charts, etc.
  • Liaised with vendors to order and maintain inventory of office supplies.

AGENT, 11/2011 to 05/2016
American NationalOgden, UT,
  • 25-40 hours/week Maintains superior customer service
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Merchants Bank Of IndianaPaxton, IL,
  • 35 hours/week Opened and closed store
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Teller, 2011 to 04/2011
Interim HealthcareSeneca, PA,
  • 40 hours/week Processed cash withdrawals, deposits, and payments, balanced deposits and bank vault with zero error.
  • Established files and synchronization of forms and documents.
  • Delivered prompt and accurate excellent customer service.
  • Retained confidentiality of bank records and client information.
  • Continued education on current banking products and services through.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Maintained friendly and professional customer interactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Organized, stocked and maintained the teller window area.
  • Executed wire transfers, stop payments and account transfers.
  • Advised clients on mortgage, educational and personal loans.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Sold cashier's checks, traveler's checks and money orders.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

SUPERVISOR/CASHIER, 08/2006 to 10/2009
  • 30 hours/week Managed and trained 8 staff members with organization and systematic approaches for the job.
  • Encouraged team atmosphere working in a harmonious fashion.
  • Customer Service communicated with customers
  • Managed work flow to exceed quality service goals.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Greeted customers and provided excellent customer service.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reported to the district manager regarding all store and staff issues.

ADMINISTRATIVE ASST, 01/2004 to 04/2006
  • 30 hours/week Oversaw the reception area
  • Oversaw inventory and office supply purchases.
  • Screened all visitors and directed them to the correct employee or office.
  • Managed office supplies, vendors, organization and upkeep.
  • Maintained physical and computer-based filing systems.
  • Tracked incoming and outgoing files and materials.
  • Examined, categorized and sorted incoming documents.
  • Responded to internal and external requests for information.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Upheld confidentiality of all information.

  • Current BLS, CPR and AED certifications.
  • Well-versed in medical terminology, coding and compliance procedures. Proficient at answering requests quickly and delivering exception results.
Medical Reception/Medical File Clerk/Medical Records Clerk/Bus Office Clerk: , Expected in 12/2014
DeAnza College - Cupertino< CA,

Bachelor of Arts: Communication, Expected in 06/2009
California State University Stanislaus - Turlock, CA
 BLS & First Aid, Medical Terminology 1, Spring Charts Electronic Health Record, CPT Coding, ICD-10-CM Coding

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Resume Overview

School Attended
  • DeAnza College
  • California State University Stanislaus
Job Titles Held:
  • Supervisory, Medical Support Assistant
  • Office Manager
  • Teller
  • Medical Reception/Medical File Clerk/Medical Records Clerk/Bus Office Clerk
  • Bachelor of Arts