Dedicated healthcare professional with ten years of clinical and administrative experience focused on Veteran population. Experienced leader possessing knowledge, resourcefulness, creativity, and strong communication skills. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Current Supervisory Medical Support Assistant under the Business Office for the Specialty Care service lines. This includes being directly responsible for eighteen employees, working with seven different departments, that includes fourteen individual disciplines of care.
This includes maintaining each employees competency folders, monitoring their progress in achieving designated performance measures, conducting bi-annual reviews, and keeping team members up to date on VA policy/practices.
Monitors my team's performance measures through created reports in PowerPoint and Excel to tracking progress with ongoing Return to Clinic (RTCs) orders, Recall Reminders, and consults.
Facilitates training of new MSA staff that enter my service line ranging from VA policy, scheduling policy, customer service skills, clinic specific information, usage in designated VA software programs, and MISSION Act program.
I've been a selecting official for the hiring process serving as designated point of contact and subject matter expert with the HR service line for all MSA related hiring. This has included interviewing and processing applications from approximately 100+ different applicants. Resulting in the successful hiring of 20+ different employees in four different service lines.
I have crafted several accepted staffing proposals that have facilitated the creation of five additional positions for my team and four positions in other MSA service lines.
Proactively identified and solved complex problems impacting operations management and business direction. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
I was the prior Coordinator for Group Orientation Visit (GOV) clinic at VA SORCC. I was responsible for all scheduling of patients for initial laboratory draws, their orientation visits, and primary care provider appointments. This includes monitoring individual clinic and general facility access, which overlaps with Electronic Wait List (EWL) management.
I was trained in latest VA scheduling directives, systems, and Veteran eligibility criteria. Created and maintained new tracking reports to monitor the number of patients seen, demographics of patients, and identify flow of access to individual Patient Aligned Care Teams (PACTs).
Inputs all health history information patients provide at time of GOV appointment in CPRS system, including appropriate clinical reminders.
Lead the GOV class providing education to patients about VA healthcare system (Primary Care, Specialty Care, Social Work, Mental Health Services, Benefits, general health maintenance). I've integrated Telehealth process with GOV program to expand availability of clinic to remote sites.
GOV coordinator works with onsite multiple service lines (Primary Care, Mental Health, Enrollment/Eligibility, Social Services, Residential Case Management, Home Based Primary Care, Transfer/Community Care Nursing) and local community services (Providence, Asante) to facilitate access to best pathway for patient care.
I provided assistance to nursing staff in residential patient infirmary at VA SORCC. I was responsible for assisting in monitoring admitted patients with regular rounds and vital signs checks multiple times per shift. I provided one on one care for palliative/hospice patients including full ADLs when necessary. This included preparing equipment, supplies, and work area for nursing staff to administer any treatment/therapies necessary to patient's plan of care.
I've worked under nursing supervision in residential triage center to assist in triage process. This included gathering of relevant data from patient, collecting vital signs, and performing other diagnostic duties with appropriate equipment within scope of practice. Responsible for maintaining, cleaning, and organizing triage bays/supply carts.
Conceived and implemented new organization system for supplies for residential infirmary.This system streamlined process to monitor supply count and created a simpler system for requisition of patient care supplies.
I coordinated with laboratory services a more uniform process for patient urinalysis collection. Resulting in significant decrease in duplicate order process, improved patient satisfaction, and reduced facility wasted resources/man power.
I was a personal caregiver providing assistance with patient Activities of Daily Living (ADLs).
Prior to employment at the VA SORCC, I was volunteer/work study with the residential infirmary as it was known. I worked with the nursing staff to help care for residents of the facility. My duties mirrored those of a nursing assistant with direct supervision by shift RNs. The emphasis was on patient care from basic clinical knowledge, ability to assist in patient care (ADLs), and usage of medical equipment (Vital signs, EKG, CBG monitor, bladder scanner).
I have credits taken through local community college. During this time I was focused on writer/journalism pursuits writing for the school newspaper at the time. I was a constant contributor with articles published for my entire year of study.
Telehealth Systems Trained
CPR/First Response Certified
P.A.C.T Model Trained
American Heart Association BLS/CPR Certified Instructor
PMDB Certified Instructor
Microsoft SQL Trained
Member, Palliative Care Committee VA SORCC (2011 – Present)
Member, Access Committee VA SORCC (August 2018 – Present)
Member, Consultative Ethics Committee (March 2019 – Present)
Instructor, VA 101 Training VA SORCC
Special Contribution Award
Certification of Appreciation
Volunteer/Organizer VA SORCC Drive Thru Flu Clinic (2016 – 2017)
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