Supervisory Medical Support Assistant Resume Example

I was the prior Coordinator for Group Orientation Visit (GOV) clinic at VA SORCC. I was responsible for all scheduling of patients for initial laboratory draws, their orientation visits, and primary care provider appointments. This includes monitoring individual clinic and general facility access, which overlaps with Electronic Wait List (EWL) management.

I was trained in latest VA scheduling directives, systems, and Veteran eligibility criteria. Created and maintained new tracking reports to monitor the number of patients seen, demographics of patients, and identify flow of access to individual Patient Aligned Care Teams (PACTs).

Inputs all health history information patients provide at time of GOV appointment in CPRS system, including appropriate clinical reminders.

Lead the GOV class providing education to patients about VA healthcare system (Primary Care, Specialty Care, Social Work, Mental Health Services, Benefits, general health maintenance). I've integrated Telehealth process with GOV program to expand availability of clinic to remote sites.

GOV coordinator works with onsite multiple service lines (Primary Care, Mental Health, Enrollment/Eligibility, Social Services, Residential Case Management, Home Based Primary Care, Transfer/Community Care Nursing) and local community services (Providence, Asante) to facilitate access to best pathway for patient care.

I provided assistance to nursing staff in residential patient infirmary at VA SORCC. I was responsible for assisting in monitoring admitted patients with regular rounds and vital signs checks multiple times per shift. I provided one on one care for palliative/hospice patients including full ADLs when necessary. This included preparing equipment, supplies, and work area for nursing staff to administer any treatment/therapies necessary to patient's plan of care.

I've worked under nursing supervision in residential triage center to assist in triage process. This included gathering of relevant data from patient, collecting vital signs, and performing other diagnostic duties with appropriate equipment within scope of practice. Responsible for maintaining, cleaning, and organizing triage bays/supply carts.

Conceived and implemented new organization system for supplies for residential infirmary.This system streamlined process to monitor supply count and created a simpler system for requisition of patient care supplies.

I coordinated with laboratory services a more uniform process for patient urinalysis collection. Resulting in significant decrease in duplicate order process, improved patient satisfaction, and reduced facility wasted resources/man power.

I was a personal caregiver providing assistance with patient Activities of Daily Living (ADLs).