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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Self-starter. Exemplary customer service skills. Types circa 80 wpm & about 17,000 kph in 10-key, dictation, PBX (multi-line) switchboard training and experience, and experience with standard office phones. Also appointment scheduling experience. Strong analytical and writing skills—exceptional at drafting and editing office correspondence (letters, memos, newsletters, magazine articles, instructional material, forms, and phenomenal company proposals), web content and other material for public dissemination. Some web design experience. Very strong attention to detail. Also experience with Microsoft Word, Excel, Access, PowerPoint, Front Page, Outlook, and QuickBooks, etc., and filing, faxing, photocopying, laminating, scanning, and mail sorting and distribution experience. Social media management experience, i.e. Facebook, Twitter, Linked-In, etc., and blogging experience. Some call center training, and experience with applying credit and debit card payments to various accounts. Also personal electronic income tax preparation experience. Closed circuit surveillance & experience with remote access entrances, including Aiphone security systems (opening doors and gates), and with utilizing overhead paging systems and walkie-talkies. Experience driving company vehicles to transport clients to varied destinations. Experience with work order preparation & submission to address property and equipment malfunctions. Lead and training experience. An exceptional problem solver/innovator who can astoundingly increase the value/success of any company. Also great with public speaking and presentations. A highly resourceful, professional, courteous, and dependable individual who loves to learn and grow…

Highlights

Significant contributor to Shelby County Schools' accomplishment of leading the nation in academic growth, and its outpacing the state in proficiency gains in varied areas by sharing my and other teaching techniques amongst the more than fifty schools where I've worked, and via my blog, which tackles the issue of sensible education reform.


Won numerous monetary prizes/recognition for innovative proposal entries and implementation at the Atlanta Job Corps.


Click here to see additional samples of my work.

Microsoft Office proficiency

Meticulous attention to detail

Time management

Strong problem solver

Resourceful

Business writing

Strong interpersonal skills

Understands grammar

Proofreading

Mail management

Self-starter

Professional and mature

Accomplishments
  • Center Director's Award for Excellence, Atlanta Job Corps
  • Grand prize winner of a $10,000.00 UNCF/Coca Cola scholarship/essay contest, Northside High School, Memphis, TN
  • Outstanding Student in Creative Writing and winner of National Collegiate essay contest, Atlanta Metropolitan College
Experience
Substitute Educational Assistant, 01/2013 to Current
Memorial Healthcare SystemHollywood, FL,

Assists early childhood (pre-k & adolescent parenting), special education, and tutoring instructors. Distributes & assists with instructional material and projects. Assists students with computers and use of other technology. Grades, sorts, and places students' papers in their respective folders. Also substitutes for certified instructors, as requested. Lauded for contacting text book publishers to report oversights that could affect students' grades where other instructors may not discern them. Escorts students to lavatories & cafeteria during scheduled restroom and lunch periods. Provides childcare (feeding/changing/monitoring, etc.) for teens with children attending school when working with the Adolescent Parenting program. Wipes noses, ties shoes, listens to and mediates resolution of conflicts between or amongst students. Also assists in Step and Day Treatment classes for students with behavioral issues. Proctors during standardized testing of students, distributing and retrieving test materials, and monitoring students to assure propriety. Assists high school students with completion of employment applications, etc. Answers and responds to in-class telephone calls for instructors and general requests for information. Tidies and cleans work areas as needed.

Career Steps Volunteer Office Assistant, Etc., 05/2010 to 01/2012
Tennessee Department Of Human ServicesCity, STATE,

Performed administrative/clerical duties for Dress for Success Memphis, Spikner Inc. [Screen Printing, Embroidery, and Promotional Products], Prestigious Learning Academy (Childcare Facility), The Flea Market (2182 S. Third St.), and Women of Style, Spirit, and Success [Fashion & technology focused women and girls empowerment agency]:

Dress for Success Memphis 05/17/2011-02/27/2012

Office Assistant

Answered and properly routed incoming calls, and/or took and distributed messages to relevant staff and volunteers. Provided information to callers, etc., as requested; this included faxing and/or emailing speaker’s requests, suiting forms, and other documents, etc. Retrieved faxes from agencies referring clients for suiting, and telephoned clients to schedule suiting appointments. Opened remote access and other doors. Distributed the proper documents to clients upon their arrival for suiting appointments; collected those documents upon completion, entered relevant information into the client suiting database, and properly filed those and other documents. Provided moral support/encouragement and resources or information (which frequently required need-specific research) to clients and other inquirers. Also typed and edited correspondence (letters, memorandums, etc.) for public and other use. Edited and created additional forms for company use. Submitted numerous proposals that were implemented and/or included in strategic planning, and shared updated and newly created documents and other innovations with Dress for Success Atlanta, my initial point of contact with the program, and other Dress for Success locations. Helped to assure the continual tidiness/cleanliness of work spaces and common areas.

Spikner Inc. 03/24/11-4/26/11

Office Assistant

Answered and properly routed phones calls. Assisted with order preparation utilizing Quickbooks (for order placement) and Tijima (to locate and save client logos to 3.5 floppy disks for disbursement with orders to production). Also assisted in the actual screen printing and embroidery processes, placing t-shirts on and removing them from t-shirt printing machines, and placing them on and alternately catching them from drying machines. Assisted with interface insertion and the hooping of shirts, scrubs, and caps for embroidering, and with the detailing of embroidered items. Boxed or packaged t-shirts and embroidered items, and moved them to the appropriate storage area, or hung items on racks for customer distribution. Also assisted with scanning and saving paperwork for processed orders in the company computer information system, and properly filing paperwork. Additionally performed typing duties, including typing thank you letters for customers, etc., and with the editing of company documents. Submitted numerous proposals for consideration and possible implementation.

Prestigious Learning Academy 1/13/11–02/25/11

Office Assistant

Answered and directed telephone calls. Also assured that student files were updated with relevant information, including immunization records, contact information for parents, and other vital documentation. Typed correspondence as assigned by the center director and from instructors, i.e. rosters, holiday and other notices, business letters & pertinent addresses onto envelopes. Also typed newsletters, instructional assignments, including customization of hand writing worksheets on Tampareads.com http://www.readingkey.com/demo/Files/hwrite/handwrite4.html …). Also filed, faxed, and photocopied correspondence as needed. Created a Microsoft Access student database and input relevant student data from students’ files into the database. Provided coverage for instructors during lunch breaks, meetings, etc. Submitted numerous implemented and other proposals.

Flea Market 11/2010 – 01/2011

Sales Clerk/Office Assistant

Greeted and assisted customers, and monitored the facility in the absence of booth owners and the flea market owner, and assisted with sales and monitoring in their presence. Affixed price tags to and assembled certain merchandise. Performed clerical duties, including customizing inventory forms for distribution to and collection from vendors, for merchandise tracking purposes. Also typed memorandums and other correspondence of relevance to operation/management of the facility. Occasionally opened and assisted with closing the store. Submitted numerous implemented and other proposals.

Women of Style, Spirit, and Success 10/2010-11/2010

Office Assistant/Magazine Writer

Wrote magazine articles for Women of Style, Spirit, and Success Magazine, and other material, as assigned. Assisted with preparing instructional areas for F.F.E.W. (Future’s Fashion Entrepreneurial Women) program participants, including assuring that sewing machines were working properly, etc. Designed forms for program use/Submitted various proposals.

Event Staff Services Employee, 06/2008 to 10/2009
Georgia World Congress CenterCity, STATE,

Prepared exhibition and other rooms for trade shows, meetings, and other special events. Arranged tables and chairs, dressed/skirted tables, and assured the cleanliness of tablecloths. Distributed literature. Assisted with the removal of residual exhibition elements from exhibition halls and meeting rooms, and assured the tidiness/ cleanliness of lavatories and other common areas. Assisted with room creation via the maneuvering/arrangement of walls, and with the placement and removal of floors for varied events. Also assisted with the placement and removal of barricades for certain events. Was also employed for General Personnel Consultants at the GWCC, among other companies/assignments from 7/01/2007 - 7/01/2008.

Residential Advisor, 09/1999 to 08/2006
Management And Training CorporationCity, STATE,

At the Atlanta Job Corps Center, documented student accountability and submitted reports. Monitored and made rounds in the student dormitory. Submitted work orders for facility maintenance as needed. Typed/generated forms and other correspondence. Utilized photocopier, facsimile, and other office machines/equipment as needed. Sorted and distributed mail. Lead experience, key decision making, checking advisor reports for completion and accuracy. Catered to student needs/special inquiries. Provided conflict resolution and other interventions in promotion of the safety & security of students, staff, and the facility. Utilized radio (walkie talkies). Drove company vehicles, transporting students and staff. Provided coverage for the Security department as needed, answering multi-line switchboard, monitoring the facility via closed circuit cameras, opening remote access entrances utilizing Aiphone security system, etc. Completed Residential Advisor Training. Trained new employees on procedures. Submitted numerous implemented proposals. Obtained Business Clerical training/diploma during my own studentship in the program. Received the Center Director's Award for Excellence.

Education
Bachelor of Arts: English, Expected in 2009
Georgia State University - Atlanta, GA
GPA:

2006-2009 Georgia State University Atlanta, GA Bachelor of Arts, English: Advanced Composition & Rhetoric concentration (A single semester away from graduation/Expected graduation date indefinite) Business Writing, Technical Writing, Grant & Proposal Writing, etc.

Associate of Arts: Philosophy, Expected in 2001
Atlanta Metropolitan College - Atlanta, GA
GPA:

1999-12/2001 Atlanta Metropolitan College Atlanta, GA Associate of Arts, Philosophy Utilized $10,000.00 UNCF/Coca Cola scholarship (grand prize, "Share the Dream" essay contest sponsored by WHBQ TV 13 & K97 FM radio, Memphis). Outstanding Student in Creative Writing. Winner of National Collegiate Essay Contest.

Presentations
Skills

Clerical, Access, Correspondence, Proposals, Remote Access, Answering, Answering Multi-line, Award, Maintenance, Multi-line, Security, Switchboard, Training, Business Writing, Proposal Writing, Office Assistant, Class, Comprehensive Large Array Data Stewardship System, Telephone, Testing, Administrative/clerical, Clerk, Embroidery, Printing, Promotional, Sales, Sales Clerk, Associate, Creative Writing, Clients, Database, Faxing, Incoming Calls, Strategic Planning, 80 Wpm, Credit, Customer Service, Dictation, Drafting, Excel, Filing, Front Page, Increase, Laminating, Mail Sorting, Microsoft Word, Outlook, Payments, Pbx, Powerpoint, Problem Solver, Quickbooks, Receptionist, Retail Sales, Scanning, Scheduling, Self-starter, Sorting, Typing, Web Design, Word, Writing Skills

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Resume Overview

School Attended

  • Georgia State University
  • Atlanta Metropolitan College

Job Titles Held:

  • Substitute Educational Assistant
  • Career Steps Volunteer Office Assistant, Etc.
  • Event Staff Services Employee
  • Residential Advisor

Degrees

  • Bachelor of Arts
  • Associate of Arts

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