Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
I am a dedicated Call Center Professional with expertise providing customer support in high call volume environments with exceptional computer aptitude and telephone etiquette. I am searching for a career that will allow me to utilize my leadership skills. I have over 10 years of experience, and I am highly motivated, reliable, hard working and eager to learn.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
MURRAH HIGH SCHOOL Jackson, MS Expected in 1995 High School Diploma : - GPA :

 

HINDS COMMUNITY COLLEGE Jackson, MS Expected in 2016 Associate of Applied Science : BUSINESS MANAGEMENT - GPA :
Work History
Cssi, Inc. - SUBJECT MATTER EXPERT
Washington, DC, 09/2012 - 08/2013

 

  • Rx fills and refills (online for mail order and in store ) communicating with doctor offices and pharmacist for authorizations and instructions for medications.
  • Assisted customer care reps with customer and system issues ; mentored, coached and help train new representatives.
  • Answered a constant flow of customer calls with up to 50-100 calls in queue per minute.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
Butler Technical Group - CUSTOMER ACCOUNT EXECUTIVE
Carson, CA, 02/2010 - 11/2011
  • Handle a large volume of incoming phone calls and interact with customers to handle a full range of customer service needs in a prompt and professional manner with an ultimate goal of single call resolution for the customer.
  • Responsible for relating well to the customer while exercising sound judgment, and acting responsibly in the customer's and the company's best interests.
  • Provided prompt resolution to customer phone inquiries.
  • Demonstrated courtesy, patience and troubleshooting skills in customer relations.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Answered a constant flow of customer calls with up to 70-100 calls in queue per minute.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.
Conagra Brands, Inc. - SALES REPRESENTATIVE II
Waseca, MN, 05/2007 - 06/2009
  • Increased line of business penetration Focused on maintaining and expanding business relationships/market share with existing Dell customers Focused on identifying, targeting, qualifying, and closing new business opportunities Effectively utilized Dell tools and worked closely with the necessary resources and field to meet sales objectives.
  • Explained technical, industry, and market facts to position Dell as a competitive solution.
  • Demonstrated good judgment in analyzing information to make routine decisions.
  • Answered a constant flow of customer calls with up to 70-100 calls in queue per minute.
  • Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Met or exceeded service and quality standards every review period.
Hearth & Home Technologies - CUSTOMER SERVICE SUPERVISOR
Bridgeville, DE, 09/2004 - 08/2006
  • Supervised and trained 20 team members in an outbound call center
  • Sold BellSouth telephone service and products
  • Outbound call center
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Defused volatile customer situations calmly and courteously.
Skills
AS400, call center, closing, competitive, Contracts, counseling, customer relations, customer service, customer care, data entry, delivery, Dell, e-mail, filing, market, mail, office, problem resolution, selling, sales, sound, spreadsheets, telephone, phone, troubleshooting

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

64Fair

resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • MURRAH HIGH SCHOOL
  • HINDS COMMUNITY COLLEGE

Job Titles Held:

  • SUBJECT MATTER EXPERT
  • CUSTOMER ACCOUNT EXECUTIVE
  • SALES REPRESENTATIVE II
  • CUSTOMER SERVICE SUPERVISOR

Degrees

  • High School Diploma
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: