- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Personable and creative assistant employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
- Administrative support
- Customer service
- MS Office
- Relationship development
|
- Planning and coordination
- Process improvement
- Deep learning
- Data mining
|
Subject Matter Expert, 01/2018 to 08/2019
Cognizant Technology Solutions – Tallahassee, FL,
- Created help desk tickets and performed troubleshooting to mitigate technological issues.
- Delivered translation and customer service to call center clients.
- Assisted clients with requirements analysis, documentation, business analysis and logical data modeling.
- Kept customer information confidential and handled details accurately.
- Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Recorded and reported job-related activities, findings, discrepancies and decisions.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Interviewed patients to collect medical information and insurance details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Observed strict HIPAA guidelines at all times according to company policy.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Took messages from patients and promptly relayed to appropriate staff.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Shared detailed information regarding medical consulting options to help customers make decisions.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld privacy and security requirements established by HIPAA regulatory agencies.
- Improved productivity by providing CSR performance feedback for corrective action.
- Interviewed customers regarding disability issues and reported feedback to management team.
- Cross-trained on exam preparation and legal team roles in order to provide skilled back-up for customer-facing teams.
- Kept detailed records of customer accounts, including actions taken, issues resolved and disability status information.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Consulted with customers regarding medical consulting needs, addressing health and VA application concerns.
- Earned Team Member of the Month three times through outstanding performance.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Provided excellent services for customers by following up on issues, promptly returning calls and treating everyone with compassion and respect.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Cultivated trusting relationships with customers and drove business development by delivering product knowledge.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Documented conversations with customers to track requests, problems and solutions.
Library Assistant, 05/2014 to 09/2017
Prince William County Government – Woodbridge, VA,
- Kept watchful eye on front desk at all times to encourage protected library environment.
- Promoted the library's vast services to visitors through active communication.
- Provided assistance to patrons in regards to the library's computer system and gave instructions for logging onto the Internet.
- Processed payments for overdue library materials.
- Verified accurate recording of all lending transactions in library logs.
- Efficiently handled multitude of daily tasks, including facility maintenance and security in support of staff members.
- Answered patrons' questions and assisted in finding materials requested.
- Used library and scholarly databases to locate necessary information.
- Checked circulation desk on continual basis to keep appropriate numbers of books and periodicals available to patrons.
- Developed strong understanding of cataloging books and other materials through various methods.
- Delivered accurate recordkeeping for all library inventory, including periodicals and books.
- Pleasantly greeted library patrons offered assistance with any needs or issues.
- Returned books to circulation by placing on proper shelves.
- Delivered library materials to customer locations.
- Utilized Polaris and Excel to compile data gathered from various sources.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
Program Assistant, 04/2006 to 03/2015
Core Group – Washington, DC,
- Assisted teachers with lesson preparation and curriculum implementation.
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Attended in-services, workshops and seminars.
- Organized and distributed learning materials like homework, textbooks and classroom supplies.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Straightened classroom, placing art supplies back on shelves and cleaned to keep areas well-maintained and organized.
- Stocked classroom with art supplies.
- Hung art in classroom and around the Harn Museum periodically.
- Collaborated in development of Intern Program procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Performed site evaluations, customer surveys and team audits.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Utilized Excel to compile data gathered from various sources.
- Improved operations by working with team members and customers to find workable solutions.
- Supported Education department by compiling paperwork and taking detailed meeting minutes.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new outreach opportunities.
- Nurtured relationships with artists and other internal partners to create positive rapport for future projects.
- Produced computer-generated artwork to enhance articles and feature stories in technical journals and publications.
- Facilitated tours of exhibitions to groups of up to 120.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Received and routed incoming calls and correspondence to promote timely communication.
- Created agendas, took minutes and prepared documents for meetings.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Completed supply orders and maintained appropriate levels of office supplies.
- Managed multiple calendars and contacts within Outlook.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created and updated Excel spreadsheets to track program and event data for Education Director use.
- Maintained organized filing system of paper and electronic documents.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Documented and shared biweekly meeting minutes.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Supported Education Department projects with effective scheduling, document coordination and resource coordination.
- Produced and distributed team newsletters, email updates and other forms of communication.
- Maintained office supplies by checking stocks and placing orders.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Planned and executed corporate meetings, lunches and special events for groups of 50+ employees.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
Associate of Science: Graphic Design Technology, Expected in 11 1994
Santa Fe Community College - Gainesville, FL,
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job