Personable and creative assistant employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Created help desk tickets and performed troubleshooting to mitigate technological issues.
Delivered translation and customer service to call center clients.
Assisted clients with requirements analysis, documentation, business analysis and logical data modeling.
Kept customer information confidential and handled details accurately.
Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Listened to clients' needs and assisted with identifying and securing appropriate services.
Recorded and reported job-related activities, findings, discrepancies and decisions.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Interviewed patients to collect medical information and insurance details.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Answered multi-line phone system and directed callers to requested personnel and departments.
Observed strict HIPAA guidelines at all times according to company policy.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Took messages from patients and promptly relayed to appropriate staff.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Evaluated customer account information to assess current issues and determine potential solutions.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Shared detailed information regarding medical consulting options to help customers make decisions.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Upheld privacy and security requirements established by HIPAA regulatory agencies.
Improved productivity by providing CSR performance feedback for corrective action.
Interviewed customers regarding disability issues and reported feedback to management team.
Cross-trained on exam preparation and legal team roles in order to provide skilled back-up for customer-facing teams.
Kept detailed records of customer accounts, including actions taken, issues resolved and disability status information.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Consulted with customers regarding medical consulting needs, addressing health and VA application concerns.
Earned Team Member of the Month three times through outstanding performance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Provided excellent services for customers by following up on issues, promptly returning calls and treating everyone with compassion and respect.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Cultivated trusting relationships with customers and drove business development by delivering product knowledge.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Achieved high sales percentage with consultative, value-focused customer service approach.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Documented conversations with customers to track requests, problems and solutions.
Library Assistant, 05/2014 to 09/2017 Prince William County Government – Woodbridge, VA,
Kept watchful eye on front desk at all times to encourage protected library environment.
Promoted the library's vast services to visitors through active communication.
Provided assistance to patrons in regards to the library's computer system and gave instructions for logging onto the Internet.
Processed payments for overdue library materials.
Verified accurate recording of all lending transactions in library logs.
Efficiently handled multitude of daily tasks, including facility maintenance and security in support of staff members.
Answered patrons' questions and assisted in finding materials requested.
Used library and scholarly databases to locate necessary information.
Checked circulation desk on continual basis to keep appropriate numbers of books and periodicals available to patrons.
Developed strong understanding of cataloging books and other materials through various methods.
Delivered accurate recordkeeping for all library inventory, including periodicals and books.
Pleasantly greeted library patrons offered assistance with any needs or issues.
Returned books to circulation by placing on proper shelves.
Delivered library materials to customer locations.
Utilized Polaris and Excel to compile data gathered from various sources.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Program Assistant, 04/2006 to 03/2015 Core Group – Washington, DC,
Assisted teachers with lesson preparation and curriculum implementation.
Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
Distributed classroom materials and supplies such as pencils, paper and art materials.
Prepared lesson materials and visual aids to reinforce lesson concepts.
Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
Attended in-services, workshops and seminars.
Organized and distributed learning materials like homework, textbooks and classroom supplies.
Assisted teachers with instruction and provided clerical support for diverse needs.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Straightened classroom, placing art supplies back on shelves and cleaned to keep areas well-maintained and organized.
Stocked classroom with art supplies.
Hung art in classroom and around the Harn Museum periodically.
Collaborated in development of Intern Program procedures.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Performed site evaluations, customer surveys and team audits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Utilized Excel to compile data gathered from various sources.
Improved operations by working with team members and customers to find workable solutions.
Supported Education department by compiling paperwork and taking detailed meeting minutes.
Created agendas and communication materials for team meetings.
Recognized by management for providing exceptional customer service.
Collaborated with others to discuss new outreach opportunities.
Nurtured relationships with artists and other internal partners to create positive rapport for future projects.
Produced computer-generated artwork to enhance articles and feature stories in technical journals and publications.
Facilitated tours of exhibitions to groups of up to 120.
Entertained visitors and tourists with various props and signs to maximize engagement.
Received and routed incoming calls and correspondence to promote timely communication.
Created agendas, took minutes and prepared documents for meetings.
Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Completed supply orders and maintained appropriate levels of office supplies.
Managed multiple calendars and contacts within Outlook.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Created and updated Excel spreadsheets to track program and event data for Education Director use.
Maintained organized filing system of paper and electronic documents.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Documented and shared biweekly meeting minutes.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Supported Education Department projects with effective scheduling, document coordination and resource coordination.
Produced and distributed team newsletters, email updates and other forms of communication.
Maintained office supplies by checking stocks and placing orders.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Planned and executed corporate meetings, lunches and special events for groups of 50+ employees.
Established clear and consistent administrative procedures to minimize errors and avoidable delays.
Education and Training
Associate of Science: Graphic Design Technology, Expected in 11 1994 Santa Fe Community College - Gainesville, FL, GPA:
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