Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Personable and creative assistant employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

  • Administrative support
  • Customer service
  • MS Office
  • Relationship development
  • Planning and coordination
  • Process improvement
  • Deep learning
  • Data mining
Subject Matter Expert, 01/2018 to 08/2019
Cognizant Technology SolutionsTallahassee, FL,
  • Created help desk tickets and performed troubleshooting to mitigate technological issues.
  • Delivered translation and customer service to call center clients.
  • Assisted clients with requirements analysis, documentation, business analysis and logical data modeling.
  • Kept customer information confidential and handled details accurately.
  • Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Listened to clients' needs and assisted with identifying and securing appropriate services.
  • Recorded and reported job-related activities, findings, discrepancies and decisions.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Shared detailed information regarding medical consulting options to help customers make decisions.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld privacy and security requirements established by HIPAA regulatory agencies.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Interviewed customers regarding disability issues and reported feedback to management team.
  • Cross-trained on exam preparation and legal team roles in order to provide skilled back-up for customer-facing teams.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and disability status information.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Consulted with customers regarding medical consulting needs, addressing health and VA application concerns.
  • Earned Team Member of the Month three times through outstanding performance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Provided excellent services for customers by following up on issues, promptly returning calls and treating everyone with compassion and respect.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Cultivated trusting relationships with customers and drove business development by delivering product knowledge.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Documented conversations with customers to track requests, problems and solutions.
Library Assistant, 05/2014 to 09/2017
Prince William County GovernmentWoodbridge, VA,
  • Kept watchful eye on front desk at all times to encourage protected library environment.
  • Promoted the library's vast services to visitors through active communication.
  • Provided assistance to patrons in regards to the library's computer system and gave instructions for logging onto the Internet.
  • Processed payments for overdue library materials.
  • Verified accurate recording of all lending transactions in library logs.
  • Efficiently handled multitude of daily tasks, including facility maintenance and security in support of staff members.
  • Answered patrons' questions and assisted in finding materials requested.
  • Used library and scholarly databases to locate necessary information.
  • Checked circulation desk on continual basis to keep appropriate numbers of books and periodicals available to patrons.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Delivered accurate recordkeeping for all library inventory, including periodicals and books.
  • Pleasantly greeted library patrons offered assistance with any needs or issues.
  • Returned books to circulation by placing on proper shelves.
  • Delivered library materials to customer locations.
  • Utilized Polaris and Excel to compile data gathered from various sources.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
Program Assistant, 04/2006 to 03/2015
Core GroupWashington, DC,
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Attended in-services, workshops and seminars.
  • Organized and distributed learning materials like homework, textbooks and classroom supplies.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Straightened classroom, placing art supplies back on shelves and cleaned to keep areas well-maintained and organized.
  • Stocked classroom with art supplies.
  • Hung art in classroom and around the Harn Museum periodically.
  • Collaborated in development of Intern Program procedures.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized Excel to compile data gathered from various sources.
  • Improved operations by working with team members and customers to find workable solutions.
  • Supported Education department by compiling paperwork and taking detailed meeting minutes.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new outreach opportunities.
  • Nurtured relationships with artists and other internal partners to create positive rapport for future projects.
  • Produced computer-generated artwork to enhance articles and feature stories in technical journals and publications.
  • Facilitated tours of exhibitions to groups of up to 120.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Created agendas, took minutes and prepared documents for meetings.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Managed multiple calendars and contacts within Outlook.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created and updated Excel spreadsheets to track program and event data for Education Director use.
  • Maintained organized filing system of paper and electronic documents.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Documented and shared biweekly meeting minutes.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Supported Education Department projects with effective scheduling, document coordination and resource coordination.
  • Produced and distributed team newsletters, email updates and other forms of communication.
  • Maintained office supplies by checking stocks and placing orders.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Planned and executed corporate meetings, lunches and special events for groups of 50+ employees.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
Education and Training
Associate of Science: Graphic Design Technology, Expected in 11 1994
Santa Fe Community College - Gainesville, FL,
Activities and Honors

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  • Santa Fe Community College

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  • Subject Matter Expert
  • Library Assistant
  • Program Assistant


  • Associate of Science

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