I took on the responsibility of Closing 2-3 days a week, which allowed me to better analyze needed changes
for more convenient experiences for our customers. The opportunities I've been given, has tremendously
enhanced my Customer Services experience. I enjoy working with people and doing anything many times
beyond the call of duty within my means.
Proficient Computer Skills; MS Programs, People Soft, Data Entry, Used MS Lync to communicate
with employees within the Company(IRCO), Sent/Responded to a variety of Emails throughout the day.
Dispatching, Clerical and Emails was a daily job requirement, I became proficient with these particular duties
when I was given the opportunity to learn additional skills.
RA ; Residient Advisor
Salvation Army Center of Hope - Charlotte, NC - January 2012 to January 2013
Responsible for assisting Mother/children w/ general needs. Helping them in
completing forms for entry of the facility, supplying them with needed toiletries,
assigned daily chores and reinforced rules of facility, occasionally resulted in
compiling write-ups that lead to possible demission/ exclusion from programs
I gained an unknown People/ Person Experience working with the homeless Single women as well as the Mother& Children that entered on a daily.
Compassion allowed me to be an companion.
Compliments of prior undergrad training I learned how to psychologically maintaining a Professional contact with the residence at all times, which in returned was respected by majority of both Residence/ Staff.
I began to make changes where I seen needed after monitoring an assigned Unit: Mother& Children, which resulted in Organization,Self Reliance and Responsibilities of the many walks a life that was in much need of "The Center of Hope! sending a Dominos Affect" to all staff.
Consisted of enforcing rules of the facility( cleanliness of space, self and children) assigning weekly chores, intervened in frequent altercations involving staff/residence Skills Used Professional People Skills, Dignified all Residence Regardless, Daily Inventory, Nightly curfew monitoring by Constant Bed/Name Checks every 2hrs.
1&2nd shift responsibilities Consisted of enforcing rules by means 10-15min of the verbal In- servicing method daily of the facility( cleanliness of space, self and children) assigning weekly chores, intervened in frequent altercations involving staff/residence, resulted in many write- up's and Police reports of residence that had to get documented to determine allowance of remaining in the programs.
Occasionally we had to use the company's van to transport people to other shelter's to relieve overage for security purposes and comfortableness.
04/2014 to Current
Stylist/ReceptionistChristy Styles @ Salon Central, Suite #26 － Charlotte, NC
Responsibilities Assist Stylist clients with their services: From Greeting, Answering phones, Shampoo, Color or any other chemical services needed when there is client overflow which was often in the high traffic Salon.
Very enjoyable and fast past environment.
Responsible for Inventory, Sales, Bookkeeping, Maintained cleanliness for the interior /exterior of the establishment.
Scanned Garnishments paper work for personal purposes of former and current employees only of Ingersoll- Rand.
Emails, phone calls, mailing addresses was one of many ways to find establish valid info for contact.
Sensitive Confidential information was being handled by myself and another Department in order to get in processed correctly using (Software) People Soft.
Receptionist for 1-2 hours Daily was a requirement as well.
Admin, duties: Answering Emails, returning Voicemails, Clerical, Dispatching 14 lines to National/ International Departments, being knowledgeable of time zones, Department and the variety of employees and their titles, were highly important.
Accomplishments I obtained My ETA, Customer Service Training @ the Urban League of Charlotte prior to IRCO.
Allowed me to use the gain knowledge! to established a more convenient process for locating retiree's or current employee's whom may have been deleted or removed out the system by human error or Software clichés of the Company.
Fixing this delicate issue, then allowed access to our HR Dept.
in Tennessee able to view secured information from the same People (Soft)ware in Davidson, NC.
I went on to another task with Relieving the Receptionist daily, which was ongoing issue prior to employment.
The assignment was in another building It was becoming an inconvenience to find someone everyday.
Accepting this added responsibility took a huge relief off my colleagues.
I simply used the opportunity to learn more about the Company goals an to seek more available needed opportunities, such as the Call Center Class! which assisted me in freshening up my Computer, People an CSR skills.
Doing so allowed me to become more Professionally Comfortable with my position and form Professional Relations and contacts with some " Big Wigs" on a daily!! Ex; the CEO Mike Lamach and his Executive Admin; Lenora Buckhalton, many, many Managers, Supervisors, Engineers etc...
I worked with a wonderful team in Bldg.
A & E that allowed a Great experience! I'm proud of my Accomplishments with IRCO.