Stylist Owner resume example with 20+ years of experience
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.
Dynamic professional Stylist offering 30 years of salon experience excelling in sales, client relationship management and product knowledge. Dedicated to applying industry knowledge and training to build trusting rapport and deliver sensational styling results.
Experienced Stylist with over 30 years of experience in Cosmetology. Excellent reputation for resolving problems and improving customer satisfaction.
Decisive Customer Service Agent experienced in impacting business direction and performance with successful leadership strategies, tactical decision making and forward-thinking approaches. Proven history of improving operations and boosting financial health through strong leadership.
Enthusiastic Customer Service Agent with 12 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and resolving escalated customer concerns. Focused on motivating staff and working with diverse personality types to drive improvements.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.
- Client Service
- Budget development
- Marketing
- Business launch
- Verbal and written communication
- Profit and Loss
- Financial Management
- Coaching and mentoring
- Partnership development
- Project Management
- Relationship building
- Budgeting
- Operations management
- Scheduling
City, STATE, 02/2014 - Current
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Monitored hairstyles trends to stay on top of fashions and better serve customer needs.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Maintained up-to-date administrative records to monitor operational conditions.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Suggested treatments and styles to suit customers' appearance and desired look.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept 100 % customer satisfaction rate at all times for all styles through closely monitoring reactions.
City, STATE, 04/1999 - 11/2011
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Surveyed customers by phone to promote products and services that would best fit needs.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
City, STATE, 04/1989 - 07/1997
- Addressing clients needs and providing a service to customers complete satisfaction.
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Boosted professional hair care product sales 75 % through upselling, visual merchandising and retail display optimization.
- Created detailed descriptions of salon and spa packages, including discounts, treatments, services, promotions and facility features to inform customers of offerings.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Conducted 25 personal sessions per day to address client hair and skin issues, suggesting suitable salon services and treatments.
- Maintained excellent customer service standards to win customer loyalty and retention and build customer base by 100 %.
- Grew repeat client base by 50% through effective marketing and customer service.
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Resume Overview
School Attended
- Bernel's School of Cosmetology
Job Titles Held:
- Stylist/Owner
- Phone Agent/ Specialty Back Office Work
- Stylist/Manager
Degrees
- Associate of Science
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