, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Efficient, accurate and detail-oriented Stylist/Manager/Guest Host with innate drive to provide exceptional service. Attentive to client preferences and modern trends. Positive attitude with the dedication and drive and leading to clients best experience possible. Detail-oriented professional with superb people skills. Engaging and helpful. Able to follow instructions easily
Skills
Commitment to quality and service
Strategic Planning
Staff collaboration
Time management
Accurate money handling
Developing menus
Values relationships with all clients/staff
Client needs assessment
Client records management
Interpersonal Communication
Self-motivated professional
Customer Service
Organization and Time management
Flexible & Adaptable
Collaboration
Good telephone etiquette
Work History
06/2004 to Jun2018Stylist/ManagerCommunity Medical Ctr | Missoula, MT,
Master Stylist specializing in color
Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Scheduled employees to maintain adequate coverage during business hours.
Created detailed descriptions of salon and spa packages, including discounts, treatments, services, promotions and facility features to inform customers of offerings.
Boosted professional hair care product sales through upselling, visual merchandising and retail display optimization.
Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
Maintained general appointment calendar and set shift schedules.
Worked to continuously increase salon business through effective sales, service and operations policies.
Consistently received positive feedback from guests on performance reviews.
Maintained excellent customer service standards to win customer loyalty and retention and build customer base by 100%.
Controlled inventory by tracking expenses, purchases and shelf stock.
Oversaw and improved deliveries through proactive coordination of daily operations.
Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Coached and trained employees to optimize performance and achieve demanding business objectives.
05/2006 to 05/2018Manager/Front Desk AssociateCaribbean Tan | City, STATE,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Collaborated with team members to handle guest requirements from check-in through check-out.
Kept accounts in balance and ran daily reports to verify totals.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Collected room deposits, fees and payments.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Entered customer data into room system and updated information whenever patrons changed rooms.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Prepared weekly employee work schedules for team members.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained cleanliness and organization of front desk area.
03/2006 to 06/2006Front Desk AssociatePediatric And Adolescent Care | City, STATE,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Answered guest questions and referred to local points of interest.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Confirmed relevant guest information and payment methods to prevent fraud.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Collected room deposits, fees and payments.
Education
Expected in 04/2009 | CosmetologyInternational Institute of Cosmetology, Wethersfield, CTGPA:
Expected in 06/2004High School Diploma | Middletown High School, Middletown, CTGPA:
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